Suddenly getting all unsubscribed emails
Suddenly getting all unsubscribed emails
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Discussion

Randy Winkman

Original Poster:

21,529 posts

215 months

Thursday 21st January 2021
quotequote all
Well it might not be all of them but it's a lot.

A couple of weeks ago I looked at my inbox and had dozens of emails from different companies where I had been on a subscription list (not by choice in the first place) but had successfully unsubscribed. In some cases, years ago.

Since the moment it started I've been unsubscribing from them again but I can only do that when new ones arrive. As far as I can tell it's working but it's still annoying and I'd like to know what's happened. Especially because in each case it can take a few days for the unsubscription to work.

As far as I can tell nobody is spending any of my money from bank or credit card accounts.

Cheers.

Nigel_O

3,742 posts

245 months

Thursday 21st January 2021
quotequote all
I've read that unsubscribing from random unsolicited emails simply confirms to the sender that the email address is live, which in turn opens the floodgates for even more spam.

Better simply to block the sender

Randy Winkman

Original Poster:

21,529 posts

215 months

Thursday 21st January 2021
quotequote all
Nigel_O said:
I've read that unsubscribing from random unsolicited emails simply confirms to the sender that the email address is live, which in turn opens the floodgates for even more spam.

Better simply to block the sender
Thanks. The thing is that they were from "reputable" senders. i.e. mainstream businesses . And the "unsubscribe" worked for months or even years. But something has switched them back on.

mcflurry

9,187 posts

279 months

Thursday 21st January 2021
quotequote all
I'd imagine a lot of companies probably only use a limited number of mailing systems.
Maybe there is a bug with that piece of software?

Randy Winkman

Original Poster:

21,529 posts

215 months

Friday 22nd January 2021
quotequote all
mcflurry said:
I'd imagine a lot of companies probably only use a limited number of mailing systems.
Maybe there is a bug with that piece of software?
Cheers. I guess they are linked together in some way.

pmanson

13,388 posts

279 months

Friday 22nd January 2021
quotequote all
Hoover over a link in the email and it should bring up a url.

Something along the lines of trl.clk.302020 see if there is some similarity between the links on the different brand emails. This will show if they are using the same platform.

It may be as simple as a data selection issue (although if you've previously unsubscribed via the link in the email they should honour this).

If you genuinely believe you have unsubscribed and they have started sending you marketing emails again ask the brand to execute a RTBF (right to be forgotten) request where they delete all your data or do a SAF (subject access request) where you ask them what data they hold about you which should include a log of when you subscribed and subsequently unsubscribed.

(I run an email marketing agency).

littlebasher

3,940 posts

197 months

Friday 22nd January 2021
quotequote all
pmanson said:
Hoover over a link in the email and it should bring up a url.

Something along the lines of trl.clk.302020 see if there is some similarity between the links on the different brand emails. This will show if they are using the same platform.

It may be as simple as a data selection issue (although if you've previously unsubscribed via the link in the email they should honour this).

If you genuinely believe you have unsubscribed and they have started sending you marketing emails again ask the brand to execute a RTBF (right to be forgotten) request where they delete all your data or do a SAF (subject access request) where you ask them what data they hold about you which should include a log of when you subscribed and subsequently unsubscribed.

(I run an email marketing agency).
That sucks

xx99xx

2,838 posts

99 months

Friday 22nd January 2021
quotequote all
Maybe someone who dislikes you has signed you up to mailbait.info or similar equivalent?

Derek Smith

49,330 posts

274 months

Friday 22nd January 2021
quotequote all
I have an email address that I use for subscribing to email marketing lists for research purposes. I have around 25 current subscriptions.

On reading this thread, I checked it to find 19 spam emails, two from companies I had subscribed to way back. Of the others, Britcoin and McAfee abound with just one sexual health one. The norm is that I will get one or two spam emails into my inbox a month.

Perhaps there's something 'going around'?

I just select all and block the domain the first time and sender subsequently.

Randy Winkman

Original Poster:

21,529 posts

215 months

Friday 22nd January 2021
quotequote all
pmanson said:
Hoover over a link in the email and it should bring up a url.

Something along the lines of trl.clk.302020 see if there is some similarity between the links on the different brand emails. This will show if they are using the same platform.

It may be as simple as a data selection issue (although if you've previously unsubscribed via the link in the email they should honour this).

If you genuinely believe you have unsubscribed and they have started sending you marketing emails again ask the brand to execute a RTBF (right to be forgotten) request where they delete all your data or do a SAF (subject access request) where you ask them what data they hold about you which should include a log of when you subscribed and subsequently unsubscribed.

(I run an email marketing agency).
Thank you to you, xx99xx and Derek. I'll follow your advice.

But in response to xx99xx I'd just like to say that nobody doesn't like me. wink

Just to add a bit more: I don't think the problem is with individual companies that are now mailing me again. Something has suddenly switched-on all of the emails that I previously unsubscribed from.

pmanson

13,388 posts

279 months

Friday 22nd January 2021
quotequote all
Randy Winkman said:
pmanson said:
Hoover over a link in the email and it should bring up a url.

Something along the lines of trl.clk.302020 see if there is some similarity between the links on the different brand emails. This will show if they are using the same platform.

It may be as simple as a data selection issue (although if you've previously unsubscribed via the link in the email they should honour this).

If you genuinely believe you have unsubscribed and they have started sending you marketing emails again ask the brand to execute a RTBF (right to be forgotten) request where they delete all your data or do a SAF (subject access request) where you ask them what data they hold about you which should include a log of when you subscribed and subsequently unsubscribed.

(I run an email marketing agency).
Thank you to you, xx99xx and Derek. I'll follow your advice.

But in response to xx99xx I'd just like to say that nobody doesn't like me. wink

Just to add a bit more: I don't think the problem is with individual companies that are now mailing me again. Something has suddenly switched-on all of the emails that I previously unsubscribed from.
There are generally a couple of ways of unsubscribing - via the link in the email, an account page on the companies website, via what is called 'feedback loops' or via being bounced multiple times

Feedback loops are where if you mark an email as spam in hotmail etc, that notification is available to the Email Platform to use to unsubscribe you (they will want to do this to maintain a good sender reputation) - i'd rather send less emails to people who want to receive them and get them in the inbox where they will be seen.

An email can be considered bounced (and different systems do this differently) if an inbox is unavailable (hard bounce) or a notification is sent back such as an OOO (soft bounce). In Dec gmail had a big outage where it in effect hard bounces.

If your on gmail it might be that companies have taken all the notifications they received and over-written them at a system level. So if all the brands were using mailchimp (for example) that may be why you've started to receive lots of emails again.




pmanson

13,388 posts

279 months

Friday 22nd January 2021
quotequote all
littlebasher said:
That sucks
It pays the bills!


Randy Winkman

Original Poster:

21,529 posts

215 months

Saturday 23rd January 2021
quotequote all
pmanson said:
Randy Winkman said:
pmanson said:
Hoover over a link in the email and it should bring up a url.

Something along the lines of trl.clk.302020 see if there is some similarity between the links on the different brand emails. This will show if they are using the same platform.

It may be as simple as a data selection issue (although if you've previously unsubscribed via the link in the email they should honour this).

If you genuinely believe you have unsubscribed and they have started sending you marketing emails again ask the brand to execute a RTBF (right to be forgotten) request where they delete all your data or do a SAF (subject access request) where you ask them what data they hold about you which should include a log of when you subscribed and subsequently unsubscribed.

(I run an email marketing agency).
Thank you to you, xx99xx and Derek. I'll follow your advice.

But in response to xx99xx I'd just like to say that nobody doesn't like me. wink

Just to add a bit more: I don't think the problem is with individual companies that are now mailing me again. Something has suddenly switched-on all of the emails that I previously unsubscribed from.
There are generally a couple of ways of unsubscribing - via the link in the email, an account page on the companies website, via what is called 'feedback loops' or via being bounced multiple times

Feedback loops are where if you mark an email as spam in hotmail etc, that notification is available to the Email Platform to use to unsubscribe you (they will want to do this to maintain a good sender reputation) - i'd rather send less emails to people who want to receive them and get them in the inbox where they will be seen.

An email can be considered bounced (and different systems do this differently) if an inbox is unavailable (hard bounce) or a notification is sent back such as an OOO (soft bounce). In Dec gmail had a big outage where it in effect hard bounces.

If your on gmail it might be that companies have taken all the notifications they received and over-written them at a system level. So if all the brands were using mailchimp (for example) that may be why you've started to receive lots of emails again.
Thanks - would that mean that the same thing is happening to other people? I'm not expecting it to be the lead item on the 6'clock news but would it be a known issue?

The_Doc

6,118 posts

246 months

Saturday 23rd January 2021
quotequote all
Any thoughts on this one:

All my Gmail spam (correctly put in the spam box) is in French.

Never in English, I do not write my emails in French, I live in the UK. I go to France once or twice a year, obviously I read my emails whilst I'm over there.

why do I get only French spam?



Edited by The_Doc on Saturday 23 January 10:21

Derek Smith

49,330 posts

274 months

Saturday 23rd January 2021
quotequote all
This thread enthused me to be aggressive towards spam emails. I went through my deleted folder, blocking domains and senders, and did the same in the spam folder.

I've had three spam emails since, allgoing directly to the spam folder. Perhaps a battle won, but the war will go on.

Higgs boson

1,105 posts

179 months

Saturday 23rd January 2021
quotequote all
littlebasher said:
That sucks
biggrin

pmanson

13,388 posts

279 months

Sunday 24th January 2021
quotequote all
Randy Winkman said:
Thanks - would that mean that the same thing is happening to other people? I'm not expecting it to be the lead item on the 6'clock news but would it be a known issue?
Quite possibly but it would be difficult to quantify. I've certainly not seen anything with the brands we work with (or heard anything from people in the industry). However we typically use a single platform.

The other way it could be happening (and not directed at your OP), is that occasionally we get a complaint that a user has clicked on unsubscribe and is still receiving emails. This because they click on the link and don't realise they have to follow the instructions to actually unsubscribe (eg. Click on a link on the Web page to confirm they want too)

pmanson

13,388 posts

279 months

Sunday 24th January 2021
quotequote all
The_Doc said:
Any thoughts on this one:

All my Gmail spam (correctly put in the spam box) is in French.

Never in English, I do not write my emails in French, I live in the UK. I go to France once or twice a year, obviously I read my emails whilst I'm over there.

why do I get only French spam?

Edited by The_Doc on Saturday 23 January 10:21
Can't help on this one! Very strange. Used your email address to access a French public WiFi point in the past?

Randy Winkman

Original Poster:

21,529 posts

215 months

Sunday 24th January 2021
quotequote all
pmanson said:
Randy Winkman said:
Thanks - would that mean that the same thing is happening to other people? I'm not expecting it to be the lead item on the 6'clock news but would it be a known issue?
Quite possibly but it would be difficult to quantify. I've certainly not seen anything with the brands we work with (or heard anything from people in the industry). However we typically use a single platform.

The other way it could be happening (and not directed at your OP), is that occasionally we get a complaint that a user has clicked on unsubscribe and is still receiving emails. This because they click on the link and don't realise they have to follow the instructions to actually unsubscribe (eg. Click on a link on the Web page to confirm they want too)
Thanks. I'm happy for you to ask any questions or make any suggestions since you clearly know about the subject.

The thing is that I was unsubscribed for ages (months or even years in some cases) but am now getting the emails again. It's difficult to be precise about details since from my point of view, all I know that I'm now getting marketing emails from lots of companies that I've bought things from over the last few years but have not had emails from for a long time. I can only assume I did get emails from them after buying products but then unsubscribed.