Printer gone down after internet failed
Printer gone down after internet failed
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Discussion

bazjude2998

Original Poster:

666 posts

154 months

Monday 15th February 2021
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I lost my internet connection for 3 to 4days and loads more in my area even had someone elses phone number.I don’t know if it is coincidence but at the same time my printer has gone down,I,m an old bod and not very savvy with this technology,have tried various remedies on You Tube but can’t sort.The printer is recommending me to a service engineer and quoting a fault code.
Could this be down to my internet connection going down.
Appreciate help suggestions.



Ozone

3,112 posts

217 months

Monday 15th February 2021
quotequote all
The printer model and code would be useful.
It's possibly related to no internet gateway available, can you still print to it?

Have you tried the obvious switch off/ on?

bazjude2998

Original Poster:

666 posts

154 months

Tuesday 16th February 2021
quotequote all
Thanks Ozone,sorry all I can tell you it’s a Canon,I have given to a friend to have a play.It doesn’t function in any way other than the carriage moving left to right.

Paul Drawmer

5,162 posts

297 months

Wednesday 17th February 2021
quotequote all
Did you have a power outage/surge that knocked your router/modem off line originally? If so, then maybe that's what's borked the printer at the same time.