Lenovo ThinkPad WiFi issues
Discussion
Morning all,
I'm wondering if anyone could offer up any suggestions to my issue.
My last two work provided laptops (ThinkPad E490 and currently, E15) have experienced chronic WiFi issues. Initially they will connect to the network but then after 10 minutes or so, it will drop off. The machine can see the network and connect to it, but tells me there is no internet. Plugging it directly into the router works fine.
My E490 went back to our Service Desk a couple of times for assessment and a fresh OS install but the problem persisted. Service Desk is adamant it's the WiFi network it's connecting to (Sky) although I've explained to them it also happens at my parents' house (BT) and my sister's (Talk Talk).
Eventually they provided me with the E15 and that has exactly the same issue, network is visible but no internet. No other devices on my network (personal laptop, PC, phone, iPad and numerous smart devices) have any problems whatsoever.
I'm not sure if it's of any help, but the work laptop only really has Citrix installed. Everything else is Windows standard.
I'm wondering if anyone could offer up any suggestions to my issue.
My last two work provided laptops (ThinkPad E490 and currently, E15) have experienced chronic WiFi issues. Initially they will connect to the network but then after 10 minutes or so, it will drop off. The machine can see the network and connect to it, but tells me there is no internet. Plugging it directly into the router works fine.
My E490 went back to our Service Desk a couple of times for assessment and a fresh OS install but the problem persisted. Service Desk is adamant it's the WiFi network it's connecting to (Sky) although I've explained to them it also happens at my parents' house (BT) and my sister's (Talk Talk).
Eventually they provided me with the E15 and that has exactly the same issue, network is visible but no internet. No other devices on my network (personal laptop, PC, phone, iPad and numerous smart devices) have any problems whatsoever.
I'm not sure if it's of any help, but the work laptop only really has Citrix installed. Everything else is Windows standard.
Edited by offspring86 on Monday 26th April 08:41
xeny said:
How old is the driver for the WiFi card? I"m wondering if their standard image has an old driver embedded for some reason.
I've just updated them from Intel's site to be safe. I've been using my personal laptop for work but will keep the work one on in the background and monitor it.anonymoususer said:
Try a separate USB WiFi Dongle switch off the internal wifi and connect via the dongle
Good idea, my PC uses one so if the above driver aspect doesn't work I'll give the USB WiFi dongle a go and see if that works!Disable the power saving mode on the WiFi card.
https://www.intel.com/content/www/us/en/support/ar...
https://www.intel.com/content/www/us/en/support/ar...
Having updated the drivers I started the machine on Tuesday and instantly, no internet.
So, any other suggestions? I'm tempted to just buy another WiFi dongle and run the internet off that. It's a work laptop, but it only ever is used at home (or from mid-May) 2 days a week in the office. I don't take it anywhere else.
colin79666 said:
Run a constant ping to the router. When Citrix/internet stops see if the ping is still running. Your opening post seems to suggest internet access stops but it still shows as connected. This would help confirm that and narrow things down a bit either way.
It came back with a request timed out message.anonymoususer said:
Try a separate USB WiFi Dongle switch off the internal wifi and connect via the dongle
Using the USB WiFi dongle works fine!Semmelweiss said:
Disable the power saving mode on the WiFi card.
https://www.intel.com/content/www/us/en/support/ar...
Done this, still no internet.https://www.intel.com/content/www/us/en/support/ar...
So, any other suggestions? I'm tempted to just buy another WiFi dongle and run the internet off that. It's a work laptop, but it only ever is used at home (or from mid-May) 2 days a week in the office. I don't take it anywhere else.
Id get a second wifi dongle as a back up they are handy to keep in its one of these things that are great to have around
Other than that I would go into Device Manager find your internal wifi card under Network Adaoters and right click and uninstall it I would also tick the box that pops up saying uninstall the driver software for this device
Then restart the machine and it should reinstall the device
Other than that I would go into Device Manager find your internal wifi card under Network Adaoters and right click and uninstall it I would also tick the box that pops up saying uninstall the driver software for this device
Then restart the machine and it should reinstall the device
Being a work laptop this is most likely by design - they don't want you to be browsing the internet on their equipment and subsequently bringing any acquired malware onto the corporate network once you have connected. This is actually a very common way to configure corporate laptops, and good practice.
Presumably once you are connected to your router and then your VPN or whatever you are able to browse the internet, but subject to whatever rules are on the corporate proxies and firewalls?
Presumably once you are connected to your router and then your VPN or whatever you are able to browse the internet, but subject to whatever rules are on the corporate proxies and firewalls?
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