Help! Copying emails issue - thanks

[GE90]

Hi

Got myself into a pickle, and would really appreciate some help.

Long story short, I worked for a contractor and recently TUPE’d in-house with client. Couldn’t be agreed for our emails to transfer with us, so I dragged and dropped quite a number relating to personal training records, professional qualification emails etc.

So, created files in my new Outlook, and dragged emails over. All fantastic, for about 15 secs, when almost 80% suddenly disappeared from the folder in new Outlook. They were there momentarily. I thought maybe they were archiving, but not found in Online Archive folder - and not older than others that remained!

Really very much appreciate any thoughts.

Thanks!

Edited by GE90 on Monday 10th May 22:03

[jimmyjimjim]

I would check any rules you or your organisation might have in place. I had something similar about 20 years ago, when a number of unread emails read themselves and routed off to a mailbox that no longer existed. Gone for good.

Not necessarily the case for you, but you may wish to speak to your IT department for suggestions.

These days, I create a new pst/data file, copy anything I want to that folder in the pst file, shut outlook, and transfer the file to the new PC, and open it directly there.

Edit-
https://support.microsoft.com/en-us/office/create-...
https://support.microsoft.com/en-us/office/open-an...

Though your talk of data implies you did this already.

[randlemarcus]

"Dragged and dropped"..
PST file or a random file share?

[GE90]

Thanks so much for your replies.

Fortunately the following fixed it, although I have no idea how!

Go to File – Account settings – Change – unmark the cached mode.

[randlemarcus]

Probable cause - you put the emails into the server copy of the inbox. They would have reappeared eventually, once the local copy fully sync'd.

Glad it's sorted. P.s. now watch out for the retention policy getting rid of them because they're too old