Computer days no - phone query

[Ronstein]

If you go to the Gmail login page, you can reset your password. Failing that, it may be a mobile phone shop job!!

[loggo]

loggo said:

Where do I start.my wife has just bought a new phone through id mobile, it is a Samsung A71. When she used a program to transfer previous information from her old phone to the new one for some reason a telephone icon failed to appear so she cannot make calls or send and receive texts.

We are unable to proceed further as Id insist on sending a code (which expires in 2 minuted ffs) to a phone which we cannot access texts on.

Tried to restore factory settings but need a Google password which she never uses so has forgotten.

Now she is reduced to sobbing in the kitchen in frustration after spending all morning without finding a way forward.

Any thoughts ??

[paralla]

https://support.google.com/accounts/answer/41078?c...

[Corso Marche]

Leave the phone connected to WiFi.

Place the SIM in another phone and have the code delivered via SMS to that phone.

Enter the code on the A71.

That's the SMS verification part handled.

But as for what else has been messed up or what's actually been done - well that's anybody's guess.

[sgrimshaw]

Factory reset from Power Off.



1. Turn OFF your phone and remove any charging cables

2. Press and hold the Volume UP and POWER buttons at the same time

3. Release the buttons after the phone powers on and displays the Android logo
Note: If the phone displays No Command; after several seconds, the Android Recovery Menu should appear
If No Command doesn't disappear: hold the POWER button, press the Volume UP button, and release both at the same time
Note: If the Android logo followed by the Android Recovery Menu doesn't appear, you'll need to start the process again

4. Press the Volume DOWN button to highlight Wipe data/factory reset

5. Press the POWER button to select it

6. Press the Volume DOWN button to highlight Factory data reset and press the POWER button to select it

7. After the factory reset is complete, menu items will reappear with Reboot system now highlighted

8. Press the POWER button to select it