URGENT HELP PLS - Windows Hello PIN
Discussion
A nephew asked for help with his Win 10 laptop this morning.
After tidying up a few things and resolving the issues he had I proceeded with a prompt from the security centre to create a Windows Hello PIN.
Ever since I've been unable to sign into Win 10. It won't accept the PIN, and when following the I Forgot My Pin dialogs I can enter his password, receive a code to his phone, enter the code, and land back in dialogs to reset the PIN, all of which fail, suggest Skipping the reset, and land me back at a dialog asking for a PIN it doesn't recognise and I'm back at square one unable to get into Win 10.
I've tried Safe Mode, Reset This PC, and creating a new Admin account from the command prompt (which unfortunately isn't being seen when the system boots).
Any ideas on how I can solve this, please?
After tidying up a few things and resolving the issues he had I proceeded with a prompt from the security centre to create a Windows Hello PIN.
Ever since I've been unable to sign into Win 10. It won't accept the PIN, and when following the I Forgot My Pin dialogs I can enter his password, receive a code to his phone, enter the code, and land back in dialogs to reset the PIN, all of which fail, suggest Skipping the reset, and land me back at a dialog asking for a PIN it doesn't recognise and I'm back at square one unable to get into Win 10.
I've tried Safe Mode, Reset This PC, and creating a new Admin account from the command prompt (which unfortunately isn't being seen when the system boots).
Any ideas on how I can solve this, please?
If there's nothing of value on the laptop, I'd create a W10 installation USB stick and start from scratch.
Will also get rid of any crap that's been installed since it was originally set up.
I'd also recommend not using any of Microsoft's 'easy' login options and simply stick to a username/password scenario - but to do this, you'll have to complete the set-up without connecting to the internet (otherwise it won't offer the local account option).
Will also get rid of any crap that's been installed since it was originally set up.
I'd also recommend not using any of Microsoft's 'easy' login options and simply stick to a username/password scenario - but to do this, you'll have to complete the set-up without connecting to the internet (otherwise it won't offer the local account option).
Corso Marche said:
Yeah, I've since chosen the nuke all approach and it's nearly completed a full reset.
Going to be doing as you say, and creating local accounts, and configuring it manually from there for him to use so as he's in a User account rather than an Admin account.
Reset is not the same as clean install...but no harm trying the quick/easy fix first Going to be doing as you say, and creating local accounts, and configuring it manually from there for him to use so as he's in a User account rather than an Admin account.
Reset tries to do a quick clean by keeping most Windows files/drivers in place...and allows you to choose to keep some/all personal files.
Clean install is just that, it wipes the drive/removes partitions and starts from scratch, so you have to reinstall the latest W10 updates and drivers.
Edited by mmm-five on Thursday 5th August 13:27
Yes, you're right, of course. I'd tried the reset leaving users and files intact this morning before posting here, and the PIN issue persisted on that account.
So then I did a 'factory' reset of the OS and wiped all users and data off the machine. Which was successful.
I just configured Win10 manually during the setup and removed much of the supplied bloatware and then setup the apps he uses and left him in a regular user account. The aim was to get it running quickly again as time was an issue.
A fresh OS install would be preferable, but this was the next best thing given the time constraints.
So then I did a 'factory' reset of the OS and wiped all users and data off the machine. Which was successful.
I just configured Win10 manually during the setup and removed much of the supplied bloatware and then setup the apps he uses and left him in a regular user account. The aim was to get it running quickly again as time was an issue.
A fresh OS install would be preferable, but this was the next best thing given the time constraints.
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