QR codes on my phone won't scan

[hepy]

As I'm not a powerfully built director, I can't afford an Iphone 13, so make do with a Samsung.

Unusual problem that I have googled and can't find a solution.

When I have a QR code sent to me, e.g. Amazon return or a Tesco clubcard voucher, it can't be read. The same QR codes work fine on my wife's Iphone or if I print them out.

Anyone any ideas?

[Aunty Pasty]

QR code readers are just apps. yYou can try a different QR code app from the store. Alternatively try making sure the QR code itself is well lit and has high contrast.

[tribbles]

Which Samsung is it?

Mine (S9) will pick then up from the built-in camera app, but I have a feeling an older one I had (probably S7) needed an app. But that was a while ago...

[blingybongy]

Stick the Google Lens app on your phone.

[Griffith4ever]

"Amazon return or a Tesco clubcard voucher, it can't be read"

Do you mean they can't be scanned (read) from your phone screen? I ask as Amazon and Tesco don't send you printed codes, they email them to be subsequently scanned.

[Heartworm]

tribbles said:

Which Samsung is it?

Mine (S9) will pick then up from the built-in camera app, but I have a feeling an older one I had (probably S7) needed an app. But that was a while ago...

My dads S6 opens them from the main camera app since an update to it, never used to though as it required a separate app for a long time.

[hepy]

Griffith4ever said:

"Amazon return or a Tesco clubcard voucher, it can't be read"

Do you mean they can't be scanned (read) from your phone screen? I ask as Amazon and Tesco don't send you printed codes, they email them to be subsequently scanned.

Yes, they can’t be read from my phone screen.

[hepy]

tribbles said:

Which Samsung is it?

Mine (S9) will pick then up from the built-in camera app, but I have a feeling an older one I had (probably S7) needed an app. But that was a while ago...

A10