Facebook business login issue

[robinh73]

Afternoon all, my Facebook account appears to have been hacked yesterday at midday. I am unable to log in to my account and have got a screen which says that a verification code will be sent to my mobile that is linked to my account. The only issue is that I am not receiving any codes and simply get an error message saying that too many attempts have been made to send a code and I have to wait 24 hours. The main concern is that my business Facebook page is very active and I use it daily for answering enquiries and quotes etc. I therefore really need to get access to my account somehow. Can anyone help please?

[TonyRPH]

I suspect that whoever hacked it has updated the phone number as well?

In which case, you would need to contact Facebook support - but good luck with that.

Reporting the page as 'impersonating somebody or a product' might get some traction, although you might lose the page completely, and have to start again.

I suggest exploring the (limited) Facebook support options.

Good luck.

[robinh73]

TonyRPH said:

I suspect that whoever hacked it has updated the phone number as well?

In which case, you would need to contact Facebook support - but good luck with that.

Reporting the page as 'impersonating somebody or a product' might get some traction, although you might lose the page completely, and have to start again.

I suggest exploring the (limited) Facebook support options.

Good luck.

I have just struggled to find any form of help that doesn't involve me logging into my account. It seems to be nigh on impossible and very frustrating. My personal account is not to much of an issue but it is my business one which I am concerned about. Many thanks for the advice though.

[TonyRPH]

I presume you have tried all the regular channels?

https://www.facebook.com/hacked

https://www.facebook.com/business/help/79370492081...

[robinh73]

TonyRPH said:

I presume you have tried all the regular channels?

https://www.facebook.com/hacked

https://www.facebook.com/business/help/79370492081...

I have indeed and not getting anywhere sadly. My account has clearly been hacked as it says my account has had posts promoting child abuse etc.