Kernel32 error dialog
Discussion
I'm not sure if this is linked to my other post so I've done another.
Every time I go online and activate my browser I get an error message dialog, missing dynamic link library kernel32 and the the path to the file, or something like that.
Also I keep getting the egg-timer thingy popping up all the time, except when I'm online.
Any ideas please people?
Every time I go online and activate my browser I get an error message dialog, missing dynamic link library kernel32 and the the path to the file, or something like that.
Also I keep getting the egg-timer thingy popping up all the time, except when I'm online.
Any ideas please people?
Plotloss said:
Can you post the complete error message here?
Winhelp.exe - Unable to locate DLL
The Dynamic Link Library KERNEL32 could not be found in the specified path C:/;.;C:/WINNT/system32;C:/WINNT/system;C:/WINNT;C:/WINNT/system32;C:/WINNT;C:/WINNT/System32/Wbem
The error message only comes up on first browser activation. Also still got the egg timer thingy but not when the browser is loaded, so they seem connected to me.
>> Edited by groucho on Wednesday 24th August 07:32
Check task manager - if it is running in task manager WITHOUT you running any form of help file, I would say virus. There are a couple of viruses which use winhelp.exe. I'm suspicious because from what I've read, the proper file should reside in C:winnt or c:windows and NOT in c:winntsystem32 as your error message shows. 
I think that if the .dll is corrupt, you should only get this message if you are trying to access some sort of help file. What specifically are you doing when you get this error message?
Get a decent virus checker (and spyware checker), make sure it's updated and run, as most virus checkers should pick up a virus if there is one. If not, I can help you to remove manually.
HTH
- Sarah -
I think that if the .dll is corrupt, you should only get this message if you are trying to access some sort of help file. What specifically are you doing when you get this error message?
Get a decent virus checker (and spyware checker), make sure it's updated and run, as most virus checkers should pick up a virus if there is one. If not, I can help you to remove manually.
HTH
- Sarah -
I ran Task Manager and I found one file there that I've never seen before - nokiacheck.exe. I searched for the exact file in Window's search function but came up with nothing.
I ended the process within Task Manager and that has seemed to stop the egg timer flashing up constantly.
For some strange reason the error message I was having befor has not showed it's ugly face today.
Anybody heard of this nokiacheck.exe, obviously something to do with mobile phones. I've been away for the weekend and Mrs Grouch was on the internet all weekend - all sorts of problems when I got back.
I ended the process within Task Manager and that has seemed to stop the egg timer flashing up constantly.
For some strange reason the error message I was having befor has not showed it's ugly face today.
Anybody heard of this nokiacheck.exe, obviously something to do with mobile phones. I've been away for the weekend and Mrs Grouch was on the internet all weekend - all sorts of problems when I got back.
Running nokiacheck.exe through google brings up no hits....
I know that Nokia and Checkpoint joined forces to produce some sort of VPN software, so possibly this is what it is? I'd be surprised if it was though, as I would think it would show up in google.
Can you run a search to see where the .exe is located?
- Sarah -
I know that Nokia and Checkpoint joined forces to produce some sort of VPN software, so possibly this is what it is? I'd be surprised if it was though, as I would think it would show up in google.
Can you run a search to see where the .exe is located?
- Sarah -
Hi Sarah,
I ran a search on my own PC for the exact file and it returned nothing. But there it was plain as day in the Task Manager list.
It definitely has something to do with it as the egg timer has stopped popping up constantly and no more error messages.
The trouble is the nokiacheck.exe program will probably be there again on re-boot.
Is it possible it's hiding in the file sysytem under an alias?
Edited to Add: I had two nokiacheck.exe files running in Task Manager when re-booted.
>> Edited by groucho on Wednesday 24th August 12:00
I ran a search on my own PC for the exact file and it returned nothing. But there it was plain as day in the Task Manager list.
It definitely has something to do with it as the egg timer has stopped popping up constantly and no more error messages.
The trouble is the nokiacheck.exe program will probably be there again on re-boot.
Is it possible it's hiding in the file sysytem under an alias?
Edited to Add: I had two nokiacheck.exe files running in Task Manager when re-booted.
>> Edited by groucho on Wednesday 24th August 12:00
OK, so we need to see if it's starting up automatically.
First thing to check is on your start menu, go to "programs" and then "start up" and delete any programs here which you don't like the look of.
Secondly, I think you need to look in your registry - please be *really* careful because it will mess your machine up if you accidentally delete or change the wrong things.
Go to your start menu, and click on "run". Type "regedit" and click OK. Your registry editor should now appear.
First things first - BACK IT UP!!!
(Menu Registry: Export Registry)
In the left hand pane, navigate to…. HKEY_LOCAL_MACHINE : SOFTWARE: MICROSOFT : WINDOWS : CURRENT VERSION : RUN
If you click on the "run" folder once, you'll see a list of things appearing on the right hand pane of your registry editor. These are the things which start up when Windows starts - at this point, you may want to send me what you can see as I can talk you through what you need to keep/get rid of. If anything here says "nokiacheck.exe", delete the key. This may also point you to where the .exe resides - for example you may see an entry like "nokiacheck.exe REG_SZ C:winntsystem32 lah.exe". This means you can go to c:winntsystem32 and delete blah.exe as this is what is starting nokiacheck.exe
Can I just stress at this point this should be done as a last resort if no spyware/virus checker is picking this up….please feel free to drop me an email (pm me via my profile ) if you need any more help with this….
As a random offside, you might want to take a look at "process explorer" from sysinternals.com. It's an expanded version of windows task manager and can show you what registry keys the process uses, and what files it uses on the system….sometimes can be helpful to monitor unknown processes. It also doesn't need admin privileges to install….but I guess it's a bit of a geek tool 
Good luck
- Sarah -
First thing to check is on your start menu, go to "programs" and then "start up" and delete any programs here which you don't like the look of.
Secondly, I think you need to look in your registry - please be *really* careful because it will mess your machine up if you accidentally delete or change the wrong things.
Go to your start menu, and click on "run". Type "regedit" and click OK. Your registry editor should now appear.
First things first - BACK IT UP!!!
(Menu Registry: Export Registry) In the left hand pane, navigate to…. HKEY_LOCAL_MACHINE : SOFTWARE: MICROSOFT : WINDOWS : CURRENT VERSION : RUN
If you click on the "run" folder once, you'll see a list of things appearing on the right hand pane of your registry editor. These are the things which start up when Windows starts - at this point, you may want to send me what you can see as I can talk you through what you need to keep/get rid of. If anything here says "nokiacheck.exe", delete the key. This may also point you to where the .exe resides - for example you may see an entry like "nokiacheck.exe REG_SZ C:winntsystem32 lah.exe". This means you can go to c:winntsystem32 and delete blah.exe as this is what is starting nokiacheck.exe
Can I just stress at this point this should be done as a last resort if no spyware/virus checker is picking this up….please feel free to drop me an email (pm me via my profile
) if you need any more help with this…. As a random offside, you might want to take a look at "process explorer" from sysinternals.com. It's an expanded version of windows task manager and can show you what registry keys the process uses, and what files it uses on the system….sometimes can be helpful to monitor unknown processes. It also doesn't need admin privileges to install….but I guess it's a bit of a geek tool
Good luck
- Sarah -
Hi Sarah,
Here is the registry location you mentioned.
I deleted the offending nokiacheck.exe key from the registry as you said and then re-booted. On start-up my anti spyware program threw a warning about this file.
I looked inside the Task Manager and it was there again and it has also returned to the registry.
As you can see it doesn't have a path to another file like the others.
Cheers.
Grouch.
>> Edited by groucho on Wednesday 24th August 15:54
Here is the registry location you mentioned.
I deleted the offending nokiacheck.exe key from the registry as you said and then re-booted. On start-up my anti spyware program threw a warning about this file.
I looked inside the Task Manager and it was there again and it has also returned to the registry.
As you can see it doesn't have a path to another file like the others.
Cheers.
Grouch.
>> Edited by groucho on Wednesday 24th August 15:54
Sorry - had some major issues at work and didn't have time to check PH 
Erm - the easiest thing is probably to download process explorer, let nokiacheck run, and check in the bottom pane which will show you where the process is called from, and what registry keys it calls. This will give a good indication of whether it is a legit process or not....
- Sarah -
Erm - the easiest thing is probably to download process explorer, let nokiacheck run, and check in the bottom pane which will show you where the process is called from, and what registry keys it calls. This will give a good indication of whether it is a legit process or not....
- Sarah -
aranell said:
Sorry - had some major issues at work and didn't have time to check PH
Erm - the easiest thing is probably to download process explorer, let nokiacheck run, and check in the bottom pane which will show you where the process is called from, and what registry keys it calls. This will give a good indication of whether it is a legit process or not....
- Sarah -
Cheers,
That'll give me something to do this bank holiday other than going out partying.
Gassing Station | Computers, Gadgets & Stuff | Top of Page | What's New | My Stuff