Wiping a (new) laptop to return

[22]

I bought Mrs 22 a new Laptop from Amazon. It came with Windows 11. She put on some apps and added Microsoft & Google accounts. Several of the keyboard buttons are noisy/sticking. Contacted support and then the manufacturer who said they can replace the keyboard with a ~2 week turnaround.

I said just reject it, order a new one and have it tomorrow - which I've done.

I just went to reset the laptop and the only option is wipe data and to re-install windows (cloud download or local reinstall). Windows was already present on the laptop so no idea what option to select (certainly don't have a key or code if required). Or maybe we can just uninstall the apps and un-link the accounts.

Any help appreciated.

[jonsp]

Maybe follow the instructions here to re-install Windows which would obviously wipe your apps/data etc?

https://www.microsoft.com/software-download/window...

[sgrimshaw]

Start > Settings > System > Recovery.

Then, select Reset PC.

Choose: Remove everything

Then choose: Local reinstall (Fastest)

Choosing "Cloud download" is also fine, the keys etc are stored in the laptop.

[22]

Many thanks