Virgin Media Modem Mode Issues 03-Nov-2023

[ecs0set]

Anybody else on here using Virgin Media in modem mode and having issues today?

I woke up this morning to no internet and it looks like VM have botched a firmware upgrade or remote settings and borked my hub 5. The status light was solid white rather than green but no response from the HTTP (!) settings page on either 192.168.100.1 or 192.168.0.1.

After an hour of restarts, factory reset, reconfig and return to modem mode, it's back working again. VM tech support do not understand the concept of a "firmware update" and can only offer "we will monitor your internet over the next 24 hours".

Also, I'd very much like to speak to the person who decided to place the reset button and factory settings password on the BOTTOM of the hub!

Hopefully the FTTP people won't be too much longer in getting it to my road.

[HantsRat]

No issues here and use Modem mode on software version LG-RDK_6.9.35-2302.6

[bigpriest]

Always wondered why VM advise to unplug at the wall rather than just pull the power lead from the handy back connector.

[captain_cynic]

bigpriest said:

Always wondered why VM advise to unplug at the wall rather than just pull the power lead from the handy back connector.

Because they've no idea what they're doing.

On one hand I can sympathize because remote troubleshooting can be difficult when dealing with clients that have a varying level of skill and you don't have the HW in front of you...

OTOH this is the st you should be trained for but companies just hire the cheapest outsourced labour and stop caring about how bad support is because they lock people into long term contracts. So my sympathy is limited.

Also the average consumer won't know what a "power drain" is (technical term for pulling the plug ou for 5-10 secondst) and that it's meant to clear anything that might be causing issues from volatile memory.

[megaphone]

No issues here, I have a SH5 and use modem mode.

[Gren]

No issues here although I'm still on a wheezing hub 3