power point problem

[richhead]

i will say first that im no computer master, but have had them all my life, so know a bit.
my mum came to me as she has a laptop that she uses for power point presentations on her gardening lectures.
However it wont load powerpoint, its win 10, old ish laptop,ive done updates, took hours as hasnt been turned on in an age, but one comes up with an error, and if i try to load powerpointit just wont load, any ideas, i have here laptop here now, so can answer any questions.
over to you it experts.

[shed driver]

What about the Web application? Or maybe Google docs?

SD.

[Chimune]

What does the error say ?

[richhead]

0x80070017
ive googled it but it hasnt helped much
i think it maybe a hard drive fault, i can replace that but not sure if i a office disc to re install powerpoint

[Baldchap]

richhead said:

0x80070017
ive googled it but it hasnt helped much
i think it maybe a hard drive fault, i can replace that but not sure if i a office disc to re install powerpoint

Anything beyond that hex? Any actual message?

[essayer]

You could try safe mode

Right-click the Start button
Click Run
Type powerpnt /safe
Click OK

[Chimune]

Rereading- so the error is a windows update failure?

Have you done cmd > sfc /scannow and a disk error check ?

[richhead]

Thanks for all the above, ive tried all suggestions, still no go, yes its an update problem, i tried an update to see if it would help, if you try and open a powerpoint file it opens a blank powerpoint window, and just closes it.

[shed driver]

Try loading it onto the online version. Then definitely make a backup.

SD.

[mmm-five]

Have you tried the repair function with Microsoft Office?

https://support.microsoft.com/en-gb/office/repair-...

[richhead]

shed driver said:

Try loading it onto the online version. Then definitely make a backup.

SD.

works fine on the online version, and have multiple back ups.
online wont work as where she will be has no internet, so it has to be stand alone.
I just tried it on my computer, i dont have powerpoint, but i do have open office, and it loaded fine, so definatly a computer problem.

[richhead]

thanks for all the help, i ended up downloading a new version of office and re installed it, for £30 its worth it for a computer that just works for my 82 year old mum.

[Ham_and_Jam]

Sometimes it works out cheaper, i.e. time vs money