Onestream broadband

[ARH]

Anybody have any experience of these guys?

https://onestream.co.uk/

[Somebody]

https://uk.trustpilot.com/review/www.onestream.co....

[MajorMantra]

Yes, we are with them for our holiday let, grudgingly.

In our first year they tried to hike the price massively mid-contract. Now that's not abnormal, but they did the percentage increase on the basis of a theoretical retail price, not the actual price we'd signed up for, meaning our monthly bill went from something like £18 to £27 in one go.

They also loaded some unwanted extras on (free for the first few months, then a hefty extra charge), which you had to remember to cancel to avoid being charged.

I kicked off at them about the increase and eventually won, but the experience was infuriating and the way they were operating was bordering on sharp practice.

I grudgingly renewed with them because they now spell out exactly what the mid-contract rise will be and they were cheaper than the alternatives, but I don't trust them tbh.

Make of that what you will.

[ARH]

Sounds like they are being open now about price rises. But isn't that down to offcon not their honesty?

[MajorMantra]

ARH said:

Sounds like they are being open now about price rises. But isn't that down to offcon not their honesty?

Probably yes. All broadband companies are terrible unfortunately IME. I wouldn't have stayed with them but the property is in an area that's poorly served by providers for some reason, so there wasn't a huge amount of choice without spending more money.

[Mr Penguin]

I have been with them for a few years. I seem to have somehow avoided the big price rises and every time I look at going elsewhere staying with OneStream remains the cheapest using my own router.