AI agent/s

[Hobo]

I’m asking on behalf of someone else which I appreciate is not ideal but here goes.

Basically am looking for the best way to use an AI agent to help with email initially, ie monitoring and responding to incoming emails whether direct to the email sender, or via forwarding incoming emails to staff members for them to action.

Basically the issue currently is that a quickly scaling company owner is receiving hundreds of emails a day and currently simply can’t get through them or find the time to issue to team members to action, so they are just adding up and up.

It can’t be difficult really, but for someone not having done this before and being slightly cautious about what responses may be sent it needs to be done right.

Is it best to do yourself or bring in a specialist to set up ? If the latter, does anyone able to know or recommend anyone in Yorkshire area ?

[skyebear]

Hobo said:

I m asking on behalf of someone else which I appreciate is not ideal but here goes.

Basically am looking for the best way to use an AI agent to help with email initially, ie monitoring and responding to incoming emails whether direct to the email sender, or via forwarding incoming emails to staff members for them to action.

Basically the issue currently is that a quickly scaling company owner is receiving hundreds of emails a day and currently simply can t get through them or find the time to issue to team members to action, so they are just adding up and up.

It can t be difficult really, but for someone not having done this before and being slightly cautious about what responses may be sent it needs to be done right.

Is it best to do yourself or bring in a specialist to set up ? If the latter, does anyone able to know or recommend anyone in Yorkshire area ?

Before spending lots of time looking to the market, can what they already have help? If they use Microsoft 365 Outlook for email can Copilot help, even if it's just responding to emails and buying your friend time to look at options further.

[Terminator X]

Outlook will do that surely. Mail rules.

Perhaps o/t but I already send all emails where I'm am cc'd to a separate mail folder. Not urgent so I just skim read them all later + inbox stays with just important emails.

TX.

[Hobo]

Thanks. They are running (all of the employees) Office 365 Outlook, so have copilot, but I'd just read reviews on it and they weren't great so rather than implement something that isn't all that good I just though it better to ask the question and if there is a much better tool on the market that will get better as the team scales (which is likely quickly) then it made sense to do it straight away even if an expense as to change later down the line may prove more costly/timely in the long run.

That said, if co pilot works that would be great.

I'm meeting with a tech guy someone has put me on to tomorrow in the office, so hopefully he can suggest something, and potentially do the necessary works, etc.

The whole AI agent is a new thing to me, and certainly seems the way companies are heading for lots of tasks, so the email thing is likely the first of many things which once onboarded they can deal with, but its slightly concerning to someone putting their business in the hands of such a virtual person as you can no doubt imagine, as generally companies, and the one in question certainly, are built are the relationships clients have with the owner, so don't want a perception of losing that.