Sky broadband help
Discussion
Silly question but I’m getting old now.
We currently have sky broadband through our phone line. We are having full fibre fitted in the 27th
We were going to go with troolie but they couldn’t offer to keep my phone line. We need to have a phone line as. My gate calls the home phone when someone is at them.
Now we are moving over to sky full fibre will we still be able to use or home phone and number still ?
We currently have sky broadband through our phone line. We are having full fibre fitted in the 27th
We were going to go with troolie but they couldn’t offer to keep my phone line. We need to have a phone line as. My gate calls the home phone when someone is at them.
Now we are moving over to sky full fibre will we still be able to use or home phone and number still ?
Same scenario as with the retirement of analogue copper phone lines. You can port your phone number to a VOIP service and i'm sure if you call Sky they can help with that. If you still want a 'landline' phone then there's handsets that can hang off the back of the router to convert to a DECT system.
One of the many threads about end of landline / voip
https://www.pistonheads.com/gassing/topic.asp?h=0&...
https://www.pistonheads.com/gassing/topic.asp?h=0&...
A quick Google suggests Sky do support VoIP via the fibre connection. Have you told Sky you wish to keep your phone number on the full fibre service?
This Sky forum thread suggests you would move your phone from the wall socket to the relevant port on the back of the Sky router but I would be double checking with Sky.
https://helpforum.sky.com/t5/Talk/Keeping-Phone-Nu...
This Sky forum thread suggests you would move your phone from the wall socket to the relevant port on the back of the Sky router but I would be double checking with Sky.
https://helpforum.sky.com/t5/Talk/Keeping-Phone-Nu...
In theory, when switching to FTTP... everything from the router on, ie everything within the house / connected to the router remains unchanged. In essence FTTP is just swapping the copper cable to a fibre cable then fitting an ONT (fibre master socket) inside in place of the copper master socket, though likely the engineer will leave your existing copper master socket on the wall... you can remove it if you want later.
The router connects to the new fibre master socket (ONT using an ethernet cable. The landline handset then plugs into the dedicated VOIP port on the back of your router - the provider, Sky, will however need to know in advance that you want to keep the landline and the number . That's on the provider, not the engineer on the day. One the fibre line is connected, the landline should in theory work however can sometimes take a couple of hours to migrate from the old copper system to the new fibre.
With regards to your gate... how does it connect to the phone? Does it phone the landline number automatically, ie acts like an incoming call or is it linked to the handsets directly via a local network? Either way, this should remain unchanged... as long as Sky have your number being ported over and have VOIP active on your account, likely nothing will change bar possibly "possibly" a short delay in incoming calls once the FTTP is installed whilst the CP ports the number over.
Ultimately, speak to Sky today ideally to ensure your landline number is being retained and applied to your new fibre service.
The router connects to the new fibre master socket (ONT using an ethernet cable. The landline handset then plugs into the dedicated VOIP port on the back of your router - the provider, Sky, will however need to know in advance that you want to keep the landline and the number . That's on the provider, not the engineer on the day. One the fibre line is connected, the landline should in theory work however can sometimes take a couple of hours to migrate from the old copper system to the new fibre.
With regards to your gate... how does it connect to the phone? Does it phone the landline number automatically, ie acts like an incoming call or is it linked to the handsets directly via a local network? Either way, this should remain unchanged... as long as Sky have your number being ported over and have VOIP active on your account, likely nothing will change bar possibly "possibly" a short delay in incoming calls once the FTTP is installed whilst the CP ports the number over.
Ultimately, speak to Sky today ideally to ensure your landline number is being retained and applied to your new fibre service.
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