Why do they have to make it so difficult!?
Why do they have to make it so difficult!?
Author
Discussion

Hoofy

Original Poster:

79,567 posts

307 months

Thursday 9th April
quotequote all
In order to grab this number to copypaste into a Google Calendar entry because I want to call them next week, I can't just copypaste the text. Oh no, I have to use Google Lens to search for the text and find the number. FFS.



It's because they want this fancy dropdown. DON'T PUT THE DROPDOWN IN, YOU MORONS. It's not even a necessity.

And clicking the number does fk all so it might as well be plain text.

Cloudy147

3,096 posts

208 months

Thursday 9th April
quotequote all
Apple seems to be able to read images now, not sure if you are using Apple or android, but on my iPad I just press and hold and it bring it up:



But I agree with your sentiment, making text an image can only be a deliberate obstacle, to put you off calling.

Hoofy

Original Poster:

79,567 posts

307 months

Thursday 9th April
quotequote all
Cloudy147 said:
Apple seems to be able to read images now, not sure if you are using Apple or android, but on my iPad I just press and hold and it bring it up:



But I agree with your sentiment, making text an image can only be a deliberate obstacle, to put you off calling.
I was on a PC so had to right click then select Google Lens. Left click did nothing at all - wonder if it was designed for smart devices?

Mr Whippy

32,423 posts

266 months

Friday 10th April
quotequote all
That's a pretty easy number to remember.

But yeah being an image is a bit daft for that kind of number. At a time it was a thing to prevent bots reading it and indexing/saving it, but these days I'm not sure why you'd do it!?

Perhaps an easy way to reference it and know it's correct everwhere, but surely there are ways to do that better still as plain text?

biggiles

2,088 posts

250 months

Friday 10th April
quotequote all
By making it an image, they'll probably halve the number of people who call the number, and screen out a lot of the frivolous calls. Which will be a material saving in call centre staff cost (assuming it's cheaper to service via email / contact forms versus the phone).

It could save £millions, simply for putting an image instead of text.

NaePasaran

900 posts

82 months

Friday 10th April
quotequote all
biggiles said:
By making it an image, they'll probably halve the number of people who call the number, and screen out a lot of the frivolous calls. Which will be a material saving in call centre staff cost (assuming it's cheaper to service via email / contact forms versus the phone).

It could save £millions, simply for putting an image instead of text.
Probably this.

Before captcha and anti-spam measures it wasn't uncommon for email addresses to be images too. "Email us by clicking here" with a hyperlink mailto: was madness with bots and whatnot crawling the web.

Pachydermus

1,118 posts

137 months

Friday 10th April
quotequote all
biggiles said:
By making it an image, they'll probably halve the number of people who call the number, and screen out a lot of the frivolous calls. Which will be a material saving in call centre staff cost (assuming it's cheaper to service via email / contact forms versus the phone).

It could save £millions, simply for putting an image instead of text.
I'm surprised people are really so lazy now that they can't manage to type a few digits but then I guess that's the whole point of this thread.

Hoofy

Original Poster:

79,567 posts

307 months

Friday 10th April
quotequote all
Pachydermus said:
biggiles said:
By making it an image, they'll probably halve the number of people who call the number, and screen out a lot of the frivolous calls. Which will be a material saving in call centre staff cost (assuming it's cheaper to service via email / contact forms versus the phone).

It could save £millions, simply for putting an image instead of text.
I'm surprised people are really so lazy now that they can't manage to type a few digits but then I guess that's the whole point of this thread.
The telephone number is pressable on a phone. I wanted to copypaste it into my diary.

Pachydermus

1,118 posts

137 months

Friday 10th April
quotequote all
Hoofy said:
Pachydermus said:
biggiles said:
By making it an image, they'll probably halve the number of people who call the number, and screen out a lot of the frivolous calls. Which will be a material saving in call centre staff cost (assuming it's cheaper to service via email / contact forms versus the phone).

It could save £millions, simply for putting an image instead of text.
I'm surprised people are really so lazy now that they can't manage to type a few digits but then I guess that's the whole point of this thread.
The telephone number is pressable on a phone. I wanted to copypaste it into my diary.
That's my point. It would take a few seconds to type it into your diary. Defintely faster than messing around with google lens just so you can hit copy/paste instead.

captain_cynic

16,466 posts

120 months

Friday 10th April
quotequote all
Hoofy said:
In order to grab this number to copypaste into a Google Calendar entry because I want to call them next week, I can't just copypaste the text. Oh no, I have to use Google Lens to search for the text and find the number. FFS.



It's because they want this fancy dropdown. DON'T PUT THE DROPDOWN IN, YOU MORONS. It's not even a necessity.

And clicking the number does fk all so it might as well be plain text.
This comes from some chai sipping wker who got a "degree" in UX from some online collage trying to justify their existence.

Apple needed to invent a field to justify why their devices went contrary to established HMI/HCI (Human-Machine Interface/Human-Computer Interface) science, UX (User eXperience) was their answer and now it has infected everything.

P.S. try a print preview to see if it gets rid of the wk6 bks.

Mammasaid

5,359 posts

122 months

Friday 10th April
quotequote all
Hoofy said:
In order to grab this number to copypaste into a Google Calendar entry because I want to call them next week, I can't just copypaste the text. Oh no, I have to use Google Lens to search for the text and find the number. FFS.



It's because they want this fancy dropdown. DON'T PUT THE DROPDOWN IN, YOU MORONS. It's not even a necessity.

And clicking the number does fk all so it might as well be plain text.
If you've got a Pixel (or later Galaxy), you can use Circle to Search to fetch it.

https://support.google.com/websearch/answer/145089...

Hoofy

Original Poster:

79,567 posts

307 months

Friday 10th April
quotequote all
Pachydermus said:
Hoofy said:
Pachydermus said:
biggiles said:
By making it an image, they'll probably halve the number of people who call the number, and screen out a lot of the frivolous calls. Which will be a material saving in call centre staff cost (assuming it's cheaper to service via email / contact forms versus the phone).

It could save £millions, simply for putting an image instead of text.
I'm surprised people are really so lazy now that they can't manage to type a few digits but then I guess that's the whole point of this thread.
The telephone number is pressable on a phone. I wanted to copypaste it into my diary.
That's my point. It would take a few seconds to type it into your diary. Defintely faster than messing around with google lens just so you can hit copy/paste instead.
Right, that would have meant moving between mouse and keyboard a couple of times. I'd already decided to copypaste it and was trying to highlight it and failing; normally it's far quicker to do that than remember numbers and type them out. In the end, right click, Google lens, copypaste from the right column was the easiest option.

Mr Whippy

32,423 posts

266 months

Friday 10th April
quotequote all
Pachydermus said:
That's my point. It would take a few seconds to type it into your diary. Defintely faster than messing around with google lens just so you can hit copy/paste instead.
By design, so Google can lift all your data about what you’re doing, just to copy a phone number ‘conveniently’

God the Internet/smartphones really have turned to utter st over the last 20 years.


biggiles

2,088 posts

250 months

Saturday 11th April
quotequote all
Mr Whippy said:
Pachydermus said:
That's my point. It would take a few seconds to type it into your diary. Defintely faster than messing around with google lens just so you can hit copy/paste instead.
By design, so Google can lift all your data about what you re doing, just to copy a phone number conveniently

God the Internet/smartphones really have turned to utter st over the last 20 years.
Perhaps HTML 3.2 was peak internet?!

(Crikey, that was apparently 1997, nearly 30 years ago: https://www.w3.org/press-releases/1997/html32-rec/ and https://www.w3.org/MarkUp/Wilbur/ )