Small Business Operational Resilience
Discussion
Like half the world we've been impacted by the Microsoft issues today
These things happen and even if it is all day outsourcing to the cloud will remain the best option for us going forward - 15 users all in different locations, none with any IT knowledge beyond what's required a user.
As a "backup" we've got a Proton account - this uses the dot com variant of our main domain
I'm reluctant to use this beyond emergencies as I can't work out a way of integrating it into our day to day system.
Is there a solution to being able to have a "back up" system that we can use on days like this?
Should I be backing up our SharePoint (which has remained available) to local storage?
Seems a bit over the top for the rare occasions but some of the stuff we are doing is driven by court deadlines
These things happen and even if it is all day outsourcing to the cloud will remain the best option for us going forward - 15 users all in different locations, none with any IT knowledge beyond what's required a user.
As a "backup" we've got a Proton account - this uses the dot com variant of our main domain
I'm reluctant to use this beyond emergencies as I can't work out a way of integrating it into our day to day system.
Is there a solution to being able to have a "back up" system that we can use on days like this?
Should I be backing up our SharePoint (which has remained available) to local storage?
Seems a bit over the top for the rare occasions but some of the stuff we are doing is driven by court deadlines
Are you not already backing up your Microsoft365 data already!? We constantly nag our customers to take our backup services, quoted service uptime and resilience is not the same as a offsite backup. After all the cloud is just someone else's computer..
You could of course point your DNS MX records etc at another email service such as Google etc as a workaround, but you would of course need to have matching mailboxes and email addresses already good to go, and then there's the issue with historical email..
You could of course point your DNS MX records etc at another email service such as Google etc as a workaround, but you would of course need to have matching mailboxes and email addresses already good to go, and then there's the issue with historical email..
drmotorsport said:
Are you not already backing up your Microsoft365 data already!? We constantly nag our customers to take our backup services, quoted service uptime and resilience is not the same as a offsite backup. After all the cloud is just someone else's computer..
You could of course point your DNS MX records etc at another email service such as Google etc as a workaround, but you would of course need to have matching mailboxes and email addresses already good to go, and then there's the issue with historical email..
We aren't backing up at all no - You could of course point your DNS MX records etc at another email service such as Google etc as a workaround, but you would of course need to have matching mailboxes and email addresses already good to go, and then there's the issue with historical email..
classic small business start up I went with 365 as it was what the original users knew, and now it's grown.
Running in-house is a none starter.
This should be a classic POETS day but, alas, the people doing the work don't agree!
Edit - if you are backing up someone's sharepoint data aren't they backing up one computer that belongs to someone else to another?
Edited by Nicetobenice on Friday 13th November 12:55
Nicetobenice said:
Like half the world we've been impacted by the Microsoft issues today
These things happen and even if it is all day outsourcing to the cloud will remain the best option for us going forward - 15 users all in different locations, none with any IT knowledge beyond what's required a user.
As a "backup" we've got a Proton account - this uses the dot com variant of our main domain
I'm reluctant to use this beyond emergencies as I can't work out a way of integrating it into our day to day system.
Is there a solution to being able to have a "back up" system that we can use on days like this?
Should I be backing up our SharePoint (which has remained available) to local storage?
Seems a bit over the top for the rare occasions but some of the stuff we are doing is driven by court deadlines
Something like Messagelabs/Symantec can go in front of 365 and store up any emails that can't be delivered for a period of time, and let you read them. But it's not cut and dry, it's a question of how much time and money to set this up vs how often an outage like this happens. Plus you're now vulnerable to either one of two services going down, rather than one. Ultimately 100% uptime doesn't exist. Everyone will ponder this for a while then go back to normal.These things happen and even if it is all day outsourcing to the cloud will remain the best option for us going forward - 15 users all in different locations, none with any IT knowledge beyond what's required a user.
As a "backup" we've got a Proton account - this uses the dot com variant of our main domain
I'm reluctant to use this beyond emergencies as I can't work out a way of integrating it into our day to day system.
Is there a solution to being able to have a "back up" system that we can use on days like this?
Should I be backing up our SharePoint (which has remained available) to local storage?
Seems a bit over the top for the rare occasions but some of the stuff we are doing is driven by court deadlines
I think off-microsoft backups of 365 data are a good idea, and having the adaptability to respond if the landscape changes.
buggalugs said:
Something like Messagelabs/Symantec can go in front of 365 and store up any emails that can't be delivered for a period of time, and let you read them. But it's not cut and dry, it's a question of how much time and money to set this up vs how often an outage like this happens. Plus you're now vulnerable to either one of two services going down, rather than one. Ultimately 100% uptime doesn't exist. Everyone will ponder this for a while then go back to normal.
I think off-microsoft backups of 365 data are a good idea, and having the adaptability to respond if the landscape changes.
Yes I am just looking at local backup options nowI think off-microsoft backups of 365 data are a good idea, and having the adaptability to respond if the landscape changes.
Can't really see an alternative to a cloud based system and I am not sure it's viable trying to integrate two of them so we have some sort of alternative for these situations.
Local/backup doesn't really help with todays issue, that's more to protect you in case of data loss with the main provider (and still doesn't help you if you have no where to recover/send the data to!)
The best approach with something like email is to have a secondary contact path for any critical messaging, e.g, support/customer queries.
Most people overthink operational resilience and actually create a bigger problem that they solve (i.e, two systems requires two lots of logins/management/cost and creates more complexity).
Instead of trying to replicate everything in duplicate consider what is absolutely critical and create a secondary option just for that.
The best approach with something like email is to have a secondary contact path for any critical messaging, e.g, support/customer queries.
Most people overthink operational resilience and actually create a bigger problem that they solve (i.e, two systems requires two lots of logins/management/cost and creates more complexity).
Instead of trying to replicate everything in duplicate consider what is absolutely critical and create a secondary option just for that.
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