Can I get my new Mac to go wireless - can I &*%^
Discussion
Finally got my new imac and apple express router for wireless access.
Can I set the &*%^$% up? Not a chance!
Am I doing something obviously wrong? I'm on NTL and wired (using a normal ethernet cable) the NTL modem into the Airport Express Base Station which is plugged into the mains.
I have established a wireless network on the Mac ... but the light on the Airport express refuses to go green ehich menas it's working OK - just get a flashing amber light ...
So can't get online ...
Having tried this every which way, I speak to NTL who tell me the wire between the modem and the router must be a crossover cable - so I spend £10 at PC World - no luck doing it that way either ...
So, I think, sod it, I'll just stick the ethernet cable from the modem into the back of the new mac and go online conventionally. Still no good - whichever way the thing is wired in, I still can't get online - take the wire out of the new Mac, stick it in the old Mac and everything is fine as regards getting online etc.
But in the new one - no good - which smacks of a set up problem my end - is there something I'm missing here - got all the IP addresses, which I've been putting in - still no good - refuses to work either wirelessly or hardwired.
Been onto the place I bought it from - they give me Apple's number, half an hour I spend on the phone with them - still no good.
Help!
Can I set the &*%^$% up? Not a chance!
Am I doing something obviously wrong? I'm on NTL and wired (using a normal ethernet cable) the NTL modem into the Airport Express Base Station which is plugged into the mains.
I have established a wireless network on the Mac ... but the light on the Airport express refuses to go green ehich menas it's working OK - just get a flashing amber light ...
So can't get online ...
Having tried this every which way, I speak to NTL who tell me the wire between the modem and the router must be a crossover cable - so I spend £10 at PC World - no luck doing it that way either ...
So, I think, sod it, I'll just stick the ethernet cable from the modem into the back of the new mac and go online conventionally. Still no good - whichever way the thing is wired in, I still can't get online - take the wire out of the new Mac, stick it in the old Mac and everything is fine as regards getting online etc.
But in the new one - no good - which smacks of a set up problem my end - is there something I'm missing here - got all the IP addresses, which I've been putting in - still no good - refuses to work either wirelessly or hardwired.
Been onto the place I bought it from - they give me Apple's number, half an hour I spend on the phone with them - still no good.
Help!
Mikey, is it a set top box or a cable modem (Latter I suspect, but best to be safe) and what's the model number?
How were you connected before? Can you replicate that to the new machine, or is it a completely new set up? It sounds like an ADSL/account problem to me.
NTL support are a bit poo, but one good question to ask is to get them to log on to your account locally. They are prone to saying it's your problem when it's actually theirs. Forcing them to log on to your account at their end usually finds the problem.
More to follow, but I personally guarantee it can be sorted, even if it costs you a pint
How were you connected before? Can you replicate that to the new machine, or is it a completely new set up? It sounds like an ADSL/account problem to me.
NTL support are a bit poo, but one good question to ask is to get them to log on to your account locally. They are prone to saying it's your problem when it's actually theirs. Forcing them to log on to your account at their end usually finds the problem.
More to follow, but I personally guarantee it can be sorted, even if it costs you a pint
BliarOut said:
Mikey, is it a set top box or a cable modem (Latter I suspect, but best to be safe) and what's the model number?
How were you connected before? Can you replicate that to the new machine, or is it a completely new set up? It sounds like an ADSL/account problem to me.
NTL support are a bit poo, but one good question to ask is to get them to log on to your account locally. They are prone to saying it's your problem when it's actually theirs. Forcing them to log on to your account at their end usually finds the problem.
More to follow, but I personally guarantee it can be sorted, even if it costs you a pint
Mate, I'll retread your Beetle if you can fix it
Cable modem - not sure of the model no. It's silver! -
Old system: The coax comes out the wall, into the NTL modem - and then an ethernet cable comes from the ethernet port straight into the Mac - job done.
New system: The coax comes out the wall, into the NTL modem - and then an ethernet cable comes form the ethernet port straight into the Mac - won't work!
OR
New system(a): The coax comes out the wall, into the NTL modem - and then an ethernet cable comes form the ethernet port straight into the Apple Express Base Station - won't work!
Could this be an NTL problem eather than anything I'm doing? I've been all through the various mac Network Assistants etc - but nothing seems to work.
Edit: I've put all the IP addresses into the various boxes - still no joy. THE NTL guy told me I had to use a crossover cable - tried it with that - £10 down the swanny.
>> Edited by MikeyT on Tuesday 29th November 15:40
OK, might be able to sort it here..... If not, you can buy me a pint in the horseshoes and I'll fix it in person later in the week 
So, which one of these is it?
www.ntlworld.com/helpsupport/select_modem.php
So, which one of these is it?
www.ntlworld.com/helpsupport/select_modem.php
Doubt it. Have you followed the OSX trouble shooter?
www.ntlworld.com
ntlworld help > Broadband > Apple Mac> Internet Assistance >Can't connect/Browsing > How To.
There's a couple of articles in there that should help. Specifically checking how you're connecting (Should be built in ethernet, set to DHCP) and resetting the cable modem. Never seen one, so not sure which orange light you mean.
The most important thing is what's your IP address?
Depending on the IP address you've got and how it's set to communicate decides where to go next.
www.ntlworld.com
ntlworld help > Broadband > Apple Mac> Internet Assistance >Can't connect/Browsing > How To.
There's a couple of articles in there that should help. Specifically checking how you're connecting (Should be built in ethernet, set to DHCP) and resetting the cable modem. Never seen one, so not sure which orange light you mean.
The most important thing is what's your IP address?
NTL said:
80.x.x.x A public IP address that will be assigned to a computer.
ntl IP addresses (and the ones that you need) start with 62, 80, 81, 82 or 213 and should help you connect.
If these IP addresses end with 248 - 253, the Cable Modem has not been registered.
172.x.x.x A private IP address that has been assigned to a cable modem
10.x.x.x A private IP address assigned to the ntl Set Top Box
169.x.x.x This indicates that your computer failed to contact the ntl DHCP server on the network.
You will not be able to use the Internet or email with this IP address. Troubleshooting is required.
Depending on the IP address you've got and how it's set to communicate decides where to go next.
BliarOut said:
Doubt it. Have you followed the OSX trouble shooter?
www.ntlworld.com
ntlworld help > Broadband > Apple Mac> Internet Assistance >Can't connect/Browsing > How To.
There's a couple of articles in there that should help. Specifically checking how you're connecting (Should be built in ethernet, set to DHCP) and resetting the cable modem. Never seen one, so not sure which orange light you mean.
The most important thing is what's your IP address?
NTL said:
80.x.x.x A public IP address that will be assigned to a computer.
ntl IP addresses (and the ones that you need) start with 62, 80, 81, 82 or 213 and should help you connect.
If these IP addresses end with 248 - 253, the Cable Modem has not been registered.
172.x.x.x A private IP address that has been assigned to a cable modem
10.x.x.x A private IP address assigned to the ntl Set Top Box
169.x.x.x This indicates that your computer failed to contact the ntl DHCP server on the network.
You will not be able to use the Internet or email with this IP address. Troubleshooting is required.
Depending on the IP address you've got and how it's set to communicate decides where to go next.
The orange light is flashing on the Apple Airport Express Wireless Router thingy, - meaning it's not working right - should be green ... NOT the NTL modem ...
Also the ETH light on the NTL modem fails to light when I'm trying to connect wirelessly through the Apple Express thingy - the two are connected via an Ethernet cable .... pic below ...
Is it OK to give out the IP address over the forum?
>> Edited by MikeyT on Tuesday 29th November 16:26
PM me the IP address if you're concerned after you've tried this.
The fact that the ethernet light doesn't light is good in diagnostic terms. You've not got a connection to the airport. Let's take that out of the equation for now. Change the flylead and hook direct to the MAC using the built in ethernet. The light should come on once you have an ethernet connection.
The fact that the ethernet light doesn't light is good in diagnostic terms. You've not got a connection to the airport. Let's take that out of the equation for now. Change the flylead and hook direct to the MAC using the built in ethernet. The light should come on once you have an ethernet connection.
BliarOut said:
PM me the IP address if you're concerned after you've tried this.
I'll email it ...
BliarOut said:
Change the flylead and hook direct to the MAC using the built in ethernet.
If I plug the ethernet cable into the back of the new Mac, the Eth light doesn't work on the modem ...
And the Mac says : "The Built-in Ethernet is not plugged in"
??
I'm not in front of it by the way - I wish I was ...
Have you run through this? Looks quite exhaustive.
http://docs.info.apple.com/article.html?artnum=10685
http://docs.info.apple.com/article.html?artnum=10685
Hello Rob
Sorry, only got your email at half 10 ...
The IP address was taken fro the TCP/IP box on the old mac. I've checked it tonight and it's changed
I have been on the phone to NTL for half an hour just now to get them to run me through it - with a hardwire connection into the new mac - not wireless - and when the NTL guy got to the 'Using DHCP' part in the TCP/IP box he was amazed that I didn't have any boxes come up with any IP addresses in ... so I have to ring Apple at 8am in the morning ... ??
I am getting pi55ed off with this - it's costing me a lot of time!
Been through the exhaustive link you gave me - all good stuff - I'm gonna turn everything off again and have another go ...
Mike
Sorry, only got your email at half 10 ...
The IP address was taken fro the TCP/IP box on the old mac. I've checked it tonight and it's changed
I have been on the phone to NTL for half an hour just now to get them to run me through it - with a hardwire connection into the new mac - not wireless - and when the NTL guy got to the 'Using DHCP' part in the TCP/IP box he was amazed that I didn't have any boxes come up with any IP addresses in ... so I have to ring Apple at 8am in the morning ... ??
I am getting pi55ed off with this - it's costing me a lot of time!
Been through the exhaustive link you gave me - all good stuff - I'm gonna turn everything off again and have another go ...
Mike
I'm fairly sure I know what's up after a bit of Googling on your kit.... and how to fix it....
In a nutshell, we will need to activate the airport on the cable modem. But, your modem only supports one device, your existing one.
Forget the new machine until the airport is live on the cable modem.
So, we have to connect the airport, wired! and then hook up the old PC to it. Point that at the net and it should point you to something like http://start.ntl. That's a screen you log into to activate the airport on cable. Once that's done, the airport should go wirelessly and the old machine over the wire. If you need any cables, let me know. As I said, I have loads in the boot.
You'll definitely be working soon. If it sounds like babble, give me a ring on the mobile tomorrow and I'll explain. Sleepy head now!
In a nutshell, we will need to activate the airport on the cable modem. But, your modem only supports one device, your existing one.
Forget the new machine until the airport is live on the cable modem.
So, we have to connect the airport, wired! and then hook up the old PC to it. Point that at the net and it should point you to something like http://start.ntl. That's a screen you log into to activate the airport on cable. Once that's done, the airport should go wirelessly and the old machine over the wire. If you need any cables, let me know. As I said, I have loads in the boot.
You'll definitely be working soon. If it sounds like babble, give me a ring on the mobile tomorrow and I'll explain. Sleepy head now!
Mikey, you need to get the old machine chatting through the Airport using a wired connection first.... I think That will enable you to get to http://start.ntl, which will configure the cable network to allow the new MAC address of your airport through. You'll need your NTL username and PIN at some point.
That will enable you to get to http://start.ntl, which will configure the cable network to allow the new MAC address of your airport through. You'll need your NTL username and PIN at some point.OK, it's an Express, not an Extreme, so no wired capabilities for the LAN.
Quick rethink then. The very first job is to get a link light between the NTL cable modem and the Airport. Without this, everything else is a waste of time!
Power off the cable modem and Airport, wait a few mins and then power on. You should get a link light. If not, swap the cable, power off, wait 5 and then power on. Once you've got a link light, try to get to the net. You'll need to get to the NTL start page you got to yonks ago to reenter your username and PIN. It *should* automatically take you there, if not, try to get to http://start.ntl or http://172.16.30.83 (The NTL provisioning servers) so you can authenticate the Airport's MAC address.
My other thought is you've got the airport in LAN rather than WAN mode? You may have to default it. The most important thing is no link light=no go! If you can't get a link light, default it using the paperclip when powering it on and try to get the link light, you can always rerun setup later.
Stick to this thread and I'll keep an eye on it.
>> Edited by BliarOut on Wednesday 30th November 16:27
Quick rethink then. The very first job is to get a link light between the NTL cable modem and the Airport. Without this, everything else is a waste of time!
Power off the cable modem and Airport, wait a few mins and then power on. You should get a link light. If not, swap the cable, power off, wait 5 and then power on. Once you've got a link light, try to get to the net. You'll need to get to the NTL start page you got to yonks ago to reenter your username and PIN. It *should* automatically take you there, if not, try to get to http://start.ntl or http://172.16.30.83 (The NTL provisioning servers) so you can authenticate the Airport's MAC address.
My other thought is you've got the airport in LAN rather than WAN mode? You may have to default it. The most important thing is no link light=no go! If you can't get a link light, default it using the paperclip when powering it on and try to get the link light, you can always rerun setup later.
Stick to this thread and I'll keep an eye on it.
>> Edited by BliarOut on Wednesday 30th November 16:27
Blairout
I posted this on the other thread:
It would be useful to clarify this, then stick to this thread like you say. I'll monitor your suggestions (you know more about Airport than me) and stick my nose in if I can add anything. My first thoughts are:
- Which item is acting as the DHCP server - the Express or the modem?
- Is the OSX machine talking to the Express?
- Is the modem talking to the Express (the issue you are chasing)?
- Then, is the OSX machine set up to locate the modem, access the internet through it, and locate the ISP through it?
>> Edited by HiRich on Wednesday 30th November 17:40
I posted this on the other thread:
HiRich said:
Let's go back to basics
I understand that you have:
- A DSL modem connected to NTL
- An Airport Express 'pod'
- An OSX machine, with an airport card installed
- A Classic machine without Airport
Correct?
From what you have said so far, I understand
- The modem is supplying an external (internet) signal through its Ethernet jack (because it works when you connect it to the Classic machine)
- The Classic machine can receive this signal properly, and it's Ethernet is working (because it works if you connect it to the modem)
- The Classic machine is correctly set up for when the modem Ethernet cable is plugged directly into the back. However, it may not be correctly set up for a network
- The OSX machine has an Ethernet card that is working (because the shop tested it)
- The OSX machine has an Airport card that is working (because the shop tested it)
- We do not know whether the Airport pod is working
- We do not know whether the OSX machine is correctly set up for your network, either by Ethernet or Airport
Correct?
Now as I see it, there are two routes you can go down:
1- Get the airport system running (pod + OSX machine). Then get the modem talking to the Airport
2- Get the OSX machine talking to the modem via Ethernet. Then try to introduce the Airport
If you can jury rig the Classic machine to work with the modem via Ethernet (and therefore access the internet for the time being). i recommend you go Route 1. But which way do you want to approach it?
Answer those questions, get all the manuals and paperwork out, and we can start working through the problems.
It would be useful to clarify this, then stick to this thread like you say. I'll monitor your suggestions (you know more about Airport than me) and stick my nose in if I can add anything. My first thoughts are:
- Which item is acting as the DHCP server - the Express or the modem?
- Is the OSX machine talking to the Express?
- Is the modem talking to the Express (the issue you are chasing)?
- Then, is the OSX machine set up to locate the modem, access the internet through it, and locate the ISP through it?
>> Edited by HiRich on Wednesday 30th November 17:40
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