Metronet - hit by lightning?

[simpo two]

e-mail broken (not unusual) but can't connect to www.metronet.co.uk to complain. Everything else is fine...

[thepassenger]

[quote]Website temporarily unavailable

The Metronet website is temporarily unavailable whilst we perform essential maintenance.

For regular service updates, please use one of the following methods:

* www.servicestatus.net includes regular updates
* Customer Support via our lo-call Support number - 0845 140 0083.

Please note: our support team will be limited to general enquiries during this period - account-specific queries cannot be dealt with.

We apologise for any inconvenience this may cause.

Kind regards,

Metronet Customer Support[/quote]

Looks like a major outtage for some reason.

[Zad]

I guess they are related to Plusnet, I have an email account there and it was unreachable earlier, the front page of the web site had exactly the same text. My goodness, they *are* reliable recently aren't they.

[simpo two]

Zad said:

I guess they are related to Plusnet

*Owned* by Plusnet. I knew things would go pear-shaped when they said how great it would be...

Every so often I have periods of 'Bad username or Password'. I complain; they reply about 24 hours later saying they've fixed it. But they never quite do...

[thepassenger]

Junk them. Never once had any issues with BTOpenworld or Nildram, BT did have a idle disconnect though (this was 4ish years ago when 512kbps was super dooper), if they can't run a decent e-mail or radius system or keep users informed of maintenance being performed then it's time to go shopping IMHO.

[simpo two]

You're right - my e-mail is down *again* today and I need it for work. I've had enough.

However the broadband connection is fine and I don't like to disturb things that work (as I'm not an IT bod like you guys!). I remember that the Mailbox part is an option - so can I change just the e-mail part, and if so, which supplier would you recommend?

Luckily I can still get some e-mails forwarded to a webmail account, but even so some seem to be missing, and webmail sucks.

[wanty1974]

Funnily enough, I have just posted a letter to the CEO and Chair of Plusnet concerning their awful recent service levels following my 'interesting' conversation with their support team last night...

I have an outstanding broadband issue at home which has been going on for nearly two months without a satisfactory solution.

[simpo two]

I managed to get through and open a Ticket (IT-speak for telling them it's broken). (What's wrong with a simple e-mail ?)

Anyway, on previous occasions it would then say that replies were taking 5 hours, then it went to 8, then 24 - now they've taken that feature off altogther.

Metronet, it's time to stick all your kit eBay, get down to PC World and start again from scratch!

[JoolzB]

simpo two said:

(What's wrong with a simple e-mail ?)

Hmmm , perhaps it could be awkward if your email isn't working

[simpo two]

JoolzB said:

simpo two said:

(What's wrong with a simple e-mail ?)

Hmmm , perhaps it could be awkward if your email isn't working

I can send but not receive via OE. I've also taken the precaution of forwarding to a webmail address.