Really Stuffed !
Discussion
Hi All,
You have probably heard this from many people....but TalkTalk have really f'd me up.
I ordered broadband begining of July.....after 4 weeks I heard nothing...so I phoned them and told them to cancel ! I needed my broadband !!!!
since then they have put a tag on my line so I cannot get broadband elsewhere !
I phone them 2 twice a week every week for the last 3 months to ask them to help....cancel my order, take the tag off HELP HELP HELP.
Every week it is a different story !
Last week I phoned BT wholesale who told me TALKTALK are the only people that can help.....but they can't I explained......Even ofcom are too busy it seems.
Anyway......last resort can someone tell me where I can get free dial-up while this crap goes on for another few months >?!!!??
HELP
You have probably heard this from many people....but TalkTalk have really f'd me up.
I ordered broadband begining of July.....after 4 weeks I heard nothing...so I phoned them and told them to cancel ! I needed my broadband !!!!
since then they have put a tag on my line so I cannot get broadband elsewhere !
I phone them 2 twice a week every week for the last 3 months to ask them to help....cancel my order, take the tag off HELP HELP HELP.
Every week it is a different story !
Last week I phoned BT wholesale who told me TALKTALK are the only people that can help.....but they can't I explained......Even ofcom are too busy it seems.
Anyway......last resort can someone tell me where I can get free dial-up while this crap goes on for another few months >?!!!??
HELP
IceBoy said:
Anyway......last resort can someone tell me where I can get free dial-up while this crap goes on for another few months >?!!!??
HELP
HELP
Assuming you are using XP the "New Connection Wizard" should be able to run the ISP referral wizard - you should be able to pick a pay-as-you-go connection from there.
Here's a copy of a letter I sent to Talk Talk recently.
They have got to be the most appauling Company I have ever had the mispleasure of dealing with
Sirs,
I am writing to you to express my utter disgust with the manner in which my account with you has been conducted.
Several months ago we had our telephone line upgraded from regular PSTN to an ISDN line. At that time I contacted you by telephone to advise you that I wanted the billing changing from my own personal name into my Company’s name. I was assured that this would be done immediately and yet this action was never undertaken.
Secondly I wish to complain in no uncertain terms that I find it totally unacceptable for us to repeatedly receive your bill through the post AFTER the money has been debited from our bank account. This has, on one occasion caused my account to go overdrawn, the first time this has ever happened to me.
Thirdly, and this is the real crunch. 99% of my business activity requires connection to the Internet. Normally this is provided (at great expense) via a two-way satellite connection. Recently, due to circumstances beyond my control this service has been unavailable and I have had to resort to using the ISDN line for my business activities.
Imagine my horror earlier today to discover that my line has been barred from out going calls. I am utterly livid that you could not even manage a courtesy call to alert me to this issue.
This down time is now costing me in the order of €120 per hour.
I cannot begin to guess how much it is costing my customers’ as I can’t bloody well contact them to find out.
Further, upon trying to contact your Customer Service Department, I find that your 1800 numbers are unreachable from my mobile phone and so I had to drive to a friend’s house in order to use their phone.
I finally contacted your Customer Service Department only to be advised that I have reached the ‘Queue Overflow’.
Despite the urgency of my situation I am told that there is no way I can be put into a queue and I must submit my name and number so that someone may call me back.
When I enquired as to when that might be I’m told ‘Any time in the next 24 to 48 hours’.
This is frankly outrageous, and in my mind utterly unacceptable. If I treated my customers in this manner I wouldn’t be able to sleep at night.
Needless to say I shall be having nothing more to do with Talk Talk and The Carphone Warehouse and I shall be eagerly advising all of my friends, colleagues and customers of your abhorrent behaviour.
Yours, extremely annoyed.
They have got to be the most appauling Company I have ever had the mispleasure of dealing with
TheExession To Talk Talk said:
Sirs,
I am writing to you to express my utter disgust with the manner in which my account with you has been conducted.
Several months ago we had our telephone line upgraded from regular PSTN to an ISDN line. At that time I contacted you by telephone to advise you that I wanted the billing changing from my own personal name into my Company’s name. I was assured that this would be done immediately and yet this action was never undertaken.
Secondly I wish to complain in no uncertain terms that I find it totally unacceptable for us to repeatedly receive your bill through the post AFTER the money has been debited from our bank account. This has, on one occasion caused my account to go overdrawn, the first time this has ever happened to me.
Thirdly, and this is the real crunch. 99% of my business activity requires connection to the Internet. Normally this is provided (at great expense) via a two-way satellite connection. Recently, due to circumstances beyond my control this service has been unavailable and I have had to resort to using the ISDN line for my business activities.
Imagine my horror earlier today to discover that my line has been barred from out going calls. I am utterly livid that you could not even manage a courtesy call to alert me to this issue.
This down time is now costing me in the order of €120 per hour.
I cannot begin to guess how much it is costing my customers’ as I can’t bloody well contact them to find out.
Further, upon trying to contact your Customer Service Department, I find that your 1800 numbers are unreachable from my mobile phone and so I had to drive to a friend’s house in order to use their phone.
I finally contacted your Customer Service Department only to be advised that I have reached the ‘Queue Overflow’.
Despite the urgency of my situation I am told that there is no way I can be put into a queue and I must submit my name and number so that someone may call me back.
When I enquired as to when that might be I’m told ‘Any time in the next 24 to 48 hours’.
This is frankly outrageous, and in my mind utterly unacceptable. If I treated my customers in this manner I wouldn’t be able to sleep at night.
Needless to say I shall be having nothing more to do with Talk Talk and The Carphone Warehouse and I shall be eagerly advising all of my friends, colleagues and customers of your abhorrent behaviour.
Yours, extremely annoyed.
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