Adsl question

[dern]

Chaps,

I have had adsl for years and it's been fine until today when it started to go a bit pete tong. The support guy at nildram was astonished I didn't have a filter on the phone socket but I don't. What I have installed is a white box on the wall which the bt engineer told me was the master socket (or something like that). There are two sockets in it, I plug the phone in one and the adsl modem in to the other just as the engineer showed me all those years ago. It's been working like this since. Should I have a filter or not?

The problem I'm getting is sometime the connection just goes. The model sits there trying to reconnect and eventually it does so only this time it took a good day to do so. I tried rebooting it to no avail. One odd thing though... if I'm on the phone and it's trying to reconnect I can faintly hear a modem sound in the back ground.

The support guy asked bt to do a line test which they did and it raised the possibility of a modem/router problem. I asked them that if this was only a possibility then what were the other possibilities but he couldn't. Are these guys just wasting my time?

Any ideas?

Thanks,

Mark

[princess_s]

We had this problem a while ago where we could hear a proper modem noise on the line when using the phone and the router would disconnect and not connect for ages, eventually up to 4 weeks. After many battles with BT they finally sent out an engineer and it was a fault with the line even though a BT line test said the line was ok.

Edited by princess_s on Sunday 25th February 19:08

[SneakyNeil]

It is possible to get a socket faceplate with built in ADSL filter, is this what you've got or is it just a plain splitter?

Sounds like a line fault, allthough faulty filters are common (and cheap) too. You can take the lower half of the BT faceplate off to reveal the master socket and disconnect any extensions (if it's wired up correctly), if you plug your modem in there via a new filter and it still doesn't work I'd say allmost certainly it's a line problem. Faulty modem is third place for probability imo.

[Plotloss]

I'm guessing you had BT Broadband when it was first launched?

With this they replaced the consumer portion of the NT5E with an integrated filter version, so you dont need a filter on the ADSL side of that socket.

[dern]

Plotloss said:

I'm guessing you had BT Broadband when it was first launched?

With this they replaced the consumer portion of the NT5E with an integrated filter version, so you dont need a filter on the ADSL side of that socket.

Thanks. I took the box apart and that's what I have. I disconnected the filter and put an external one on and it made no difference... To cut a long story short it was indeed the router than had for some reason died. Lasted 5 or 6 years though which is pretty good. Now have one with loads of flashing lights and I'm up and running again