£200 to transfer 2x domains

[jamesuk28]

Hello, we have a client who wishes to transfer 2x domain names from his current registrar to our hosting package. The current regisrar has tried to bill our client £200 for the transfer. Is this legal?. Don't ICANN regulations state that a transfer must be supported?

Any help appreciated.

[Graham]

I've heard of lots of places charging to do transfers so its not uncommon. 100 quid a domain is probably about the figure i've heard, although we've never charged anything.

[pontypool]

We get this type of stuff all the time and we have to explain to new clients that your old host merely needs to login and click a few buttons so tell them not to take the piss.

Some people get so arsey if they lose a client...if you were nicer in the first place people wouldn't migrate away.

[jamesuk28]

Thats is my feeling too. We bend over backwards for our clients, we have never lost one and don't intend to start. One of our clients (a PH'r) was messed about badly by his previous hosts, it delayed some ammendments to the website, we felt so bad (even though it was not our fault, client accepted this fact) that we chucked in a free years hosting.

Customer service is so undervalued. Your right though they probably are a bit p1ssed about loosing the website design and hosting, not suprising though.

[tinman0]

Its not illegal if they have agreed to the terms and conditions stating that they pay a transfer out fee.

[roop]

I used to do this on a daily basis. It takes about 60 seconds per domain, tops. I never charged.