Yahoo password problems

[sheepy]

My wife is unable to log into yahoo, it claims her password is wrong. We've tried resetting the password, and that doesn't work either. Now the damn site has disabled her account (temporarily).

Anyone any ideas? I've tried emailing yahoo, but don't know what their response time is like. I've also virus scanned the PC which doesn't show anything malicious.

Chris

[Trooper2]

Try deleting any Yahoo cookies, then try again. Failing that I think you are waiting for their Email reply.

[sheepy]

Trooper2 said:

Try deleting any Yahoo cookies

Tried that, no joy

Trooper2 said:

then try again. Failing that I think you are waiting for their Email reply.

Got an automated email back which suggested either trying again or emailing them details of the account including the "secret question and answer". Now it's seven years since we registered the account, how the heck am I meant to remember both the question and answer!

[touching cloth]

Very odd, my wife's was doing this this morning, I think they are buggering about with something. She gets her mail into outlook via pop access but it started throwing up password errors. I then tried to login on site and it also said password not recognised. Then I tried going in via yahoo.com instead of the uk portal and it suddenly worked (or could have been coincidence) - which ever way you are trying (co.uk or com) then try the other way as well. I then got something up about Beta mail and then had to reactivate the pop access in options. Hunky Dory now.

[sheepy]

touching cloth said:

Very odd, my wife's was doing this this morning, I think they are buggering about with something. She gets her mail into outlook via pop access but it started throwing up password errors. I then tried to login on site and it also said password not recognised. Then I tried going in via yahoo.com instead of the uk portal and it suddenly worked (or could have been coincidence) - which ever way you are trying (co.uk or com) then try the other way as well. I then got something up about Beta mail and then had to reactivate the pop access in options. Hunky Dory now.

Good to know that we're not the only ones with something odd happening. Unfortunately we still can't login, but Yahoo "security" support have been responding to emails. Now waiting for the US to wake-up so we can get the reset password sent to my works email (they insisit on a non-yahoo email for this).

[sheepy]

Thanks to the nice people at yahoo, I now have control of the email account again. Unfortunately it looks like the Nigerians have hacked my wife's email account, used it to setup an ebay account and then won a few items and tried to get them sent to Nigeria.

Just spent half an hour on the phone with the part of Bedfordshire that deals with computer crimes.

Now off to talk to ebay.

[touching cloth]

Hmm, maybe I should change some of my wifes just to be on the safe side. Sure hers was just a glitch but you never know.

[sheepy]

touching cloth said:

Hmm, maybe I should change some of my wifes just to be on the safe side. Sure hers was just a glitch but you never know.

They hacked her on Friday afternoon. Unfortunately we never noticed until yesterday as we were out all-day saturday. They left some details of other targets/victims in her account, so these are with the police now too.

[Trooper2]

sheepy said:

Thanks to the nice people at yahoo, I now have control of the email account again. Unfortunately it looks like the Nigerians have hacked my wife's email account, used it to setup an ebay account and then won a few items and tried to get them sent to Nigeria.

Just spent half an hour on the phone with the part of Bedfordshire that deals with computer crimes.

Now off to talk to ebay.

That explains it..

[sheepy]

Trooper2 said:

sheepy said:

Thanks to the nice people at yahoo, I now have control of the email account again. Unfortunately it looks like the Nigerians have hacked my wife's email account, used it to setup an ebay account and then won a few items and tried to get them sent to Nigeria.

Just spent half an hour on the phone with the part of Bedfordshire that deals with computer crimes.

Now off to talk to ebay.

That explains it..

Look like they did it from an old dormant/unused account on ebay. I did start to set one up for my wife about four years ago, but we decided to share mine instead (saves on building two lots of feedback). Appears that this account had the same password (again my fault) , and they've managed to go from one to the other. I've now emailed all of the people the "won" items from (because ebay are doing sweet fa about this).