Reasonable RMA time?

[xiphias]

I sent back a 9 month old gfx card to the retailer about 5 weeks ago. They then sent it back to the manufacturer a couple of days afterwards. How long is a reasonable time before I start pestering and who holds responsibility? Ta.

[agent006]

Should be replaced next day by any good retailer.

[sneakyneil]

Your contract is with the retailer as I understand it, could be wrong but I think that their supplier or the manufacturer is of no interest to you.

[xiphias]

Just a quick bump, is there a defintion of a reasonable amount of time for relation to this - a week a month or longer? Need to know whether I should be polite or get medieval on them!

[agent006]

You've had the answer already. The reatialer should replace it immediately out of their own pocket and then deal with the manufacturer themselves.

[SneakyNeil]

The issue may be with the fact that if the card is a little bit older they can't get an identical replacement, but when push comes to shove this isn't your problem. A phone call every day for a week followed by a letter threatening trading standards should do the trick!

[xiphias]

They should replace it immediatly, depsite the fact its 9months old and not made anymore? Whilst I won't wait forever for it, I do think thats a little unreasonable on the retailer.