Any Nildram ISP customers here?

[Davi]

just looking for feedback on service in terms of downtime and customer support. I've always been a Newnet customer in the past but customer service has been a bit iffy recently.

[xtruss]

Nildram at work for past 3 years. No problems at all, and time's i needed to call support they were very helpfull.
Have used zen at home and also found them to be of the same high standard.

[dern]

I am and have been for 6-7 years and they've been reliable. Having said that I've been trying to regrade my account today and despite nearly an hour of hanging on the phone I can't get to speak to anyone which has resulted in me looking else where for anything approaching half decent service.

[Davi]

hmmm thats the sort of thing I've been getting with newnet that has me looking elsewhere Dern! Shame, when they were small and unheard of they were simply fantastic.

[dern]

Davi said:

hmmm thats the sort of thing I've been getting with newnet that has me looking elsewhere Dern! Shame, when they were small and unheard of they were simply fantastic.

Indeed. I'm looking in to these guys at the moment... www.fast.co.uk/. I've read a few reviews which suggest that they are what Nildram used to be. I don't much care for massive download caps or cheap prices, I just need it to be relatively bomb-proof and the iSP to be helpful when it goes wrong.

[rsv gone!]

I was with them for a few years and they were great. eg Riase a support ticket and not only did they see to it propmtly, they'd also ring to make sure it was sorted.

They've since been bought up by Pipex and introduced traffic shaping so I've jumped ship to ID Net.

[magic torch]

Yep, used them at business and at home for several years generally a

Can take a while to sort out issues, or get through to them though.

[The Dude]

rsv gone! said:

They've since been bought up by Pipex and introduced traffic shaping so I've jumped ship to ID Net.

Is that true (the traffic shaping, I knew they'd been bought out)?

I've been with them for over 5 years and on the whole a very good service. When I had a problem a few years ago they were better at diagnosing what was wrong than BT, despite it being a BT issue - people at BT were useless.

[qube_TA]

rsv gone! said:

I was with them for a few years and they were great. eg Riase a support ticket and not only did they see to it propmtly, they'd also ring to make sure it was sorted.

They've since been bought up by Pipex and introduced traffic shaping so I've jumped ship to ID Net.

All ISP's have traffic shaping these days.

[Davi]

so anyone have alternative suggestions - key element being customer support that answer within a couple of rings and actually know what they are doing with low downtime?!!

[ginettag27]

I would still recommend Nildram, I've been a customer for 5 years now.
I'd also recommend Pipex, but now they're almost one and the same, it depends on what
sort of package you want.

Zen are supposed to be the best one around at the moment...

Orange have good deals, if you are a mobile customer..

If you want a short contract, i.e. no tie-in, then Virgin can also be good to look at.

I'd take a look at www.thinkbroadband.com/ which used to be adslguide.org.uk - you
can see how ISPs rate (they're rated by users) in terms of speed, uptime and customer support.

As for regrading of an account - you can perform this online, with Nildram..

Take a look at : www.thinkbroadband.com/isp/compare.html?isp_11=1&isp_13=1&isp_20=1&isp_84=1&isp_6=1&commit=Compare
It compares most of the above, Nildram and Zen come out noticeably above all others...

Edited by ginettag27 on Wednesday 16th May 10:11

[dern]

ginettag27 said:

As for regrading of an account - you can perform this online, with Nildram..

No you can't, the website process breaks at the end... otherwise I wouldn't have been sat on the phone.

Today I phone them up and get a response immediately. However they've ignored a couple of emails. All a bit inconsistent really.