Corrupted image ole32.dll
Discussion
Tried to switch on my computer yesterday morning and received a blue screen with:
STOP: c0000221 {bad image checksum] The image ole32.dll is possble corrupt. The header checksum does not match the computed checksum
I've spent a long time with Dell's customer support failing to do anything of use. From searching on the internet, it appears that I may simply be able to copy ole32.dll onto my computer, but how do I do that? I've a reinstallation CD for Windows XP if that is any good. I've tried chkdsk /r which told me there are some unrecoverable errors. Just remembered the hard drive diagnostics ctrl ald D which came up as a Fail - return code 7.
Is it likely that the drive is simply not bootable or will I have lost the information on it as well?
Any suggestions would be great. Thanks!
STOP: c0000221 {bad image checksum] The image ole32.dll is possble corrupt. The header checksum does not match the computed checksum
I've spent a long time with Dell's customer support failing to do anything of use. From searching on the internet, it appears that I may simply be able to copy ole32.dll onto my computer, but how do I do that? I've a reinstallation CD for Windows XP if that is any good. I've tried chkdsk /r which told me there are some unrecoverable errors. Just remembered the hard drive diagnostics ctrl ald D which came up as a Fail - return code 7.
Is it likely that the drive is simply not bootable or will I have lost the information on it as well?
Any suggestions would be great. Thanks!
http://support.microsoft.com/default.aspx?scid=kb;...
have you made any changes recentry to the hardware? if not perhaps one of your ram modules is faulty or failed?
have you made any changes recentry to the hardware? if not perhaps one of your ram modules is faulty or failed?
Edited by David Godfrey on Friday 25th May 12:10
David Godfrey said:
Thanks - I found that as well but it started going over my head pretty fast:1. Return the system to the original RAM configuration.
No idea how to do that. Dell now seem to think it is the drive. All my business info is backed up but the videos of the kids isn't. May have made a mistake there...
if a stick of ram has failed then you could get it replaced, if its gone back to dell it will be a little late for that, I have seen home user support companies wipe and re-image systems to test for failure, backing up work stuff is important and it's good you have done that, personally would say backing home stuff up is just if not more important though I know that’s not good advice after the event.
Lets hope you get a Dell support technician who cares enough to check everything out
edited as I can't find the spell checker here
Lets hope you get a Dell support technician who cares enough to check everything out
edited as I can't find the spell checker here
Edited by David Godfrey on Friday 25th May 15:46
Boot from a bootable floppy if, you have ad disk/drive, or a bootable cd. Don't reinstall the OS just yet.
You may be able to copy the offender from the original disks. You'll probably need the MS .CAB file tool. If you can copy the offender, you may find that there are other corrupt files.
People say there is no point in partitioning disks, but I disagree. If you're religious about keeping your data is a separate partition, in these circumstances you usually get away with not loosing stuff.
The actual problem could be manyfold, but the thing that stopping you from booting, is certainly a symptom. I'd say fix the symptom, and see if the fault comes back.
You might be able to tease it out if you get the machine running again. I doubt that Dell will afford the time and attention that you might, to get the problem sorted, and get your data back.
You may be able to copy the offender from the original disks. You'll probably need the MS .CAB file tool. If you can copy the offender, you may find that there are other corrupt files.
People say there is no point in partitioning disks, but I disagree. If you're religious about keeping your data is a separate partition, in these circumstances you usually get away with not loosing stuff.
The actual problem could be manyfold, but the thing that stopping you from booting, is certainly a symptom. I'd say fix the symptom, and see if the fault comes back.
You might be able to tease it out if you get the machine running again. I doubt that Dell will afford the time and attention that you might, to get the problem sorted, and get your data back.
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