HTC Touch 3G.... battery FUBARRED!!! what are my rights?

[Dupont666]

I got this phone as a last ditch attmept for Orange to keep me as a customer after their last fk up.

I was offered a blackberry and a few other phones as I specifically wanted a phone that could hook up to my hotmail account and tell me when new mails have arrived, didnt want a blackberry again after going through 4 in 2 years as they were a bit fragile.

Was told the HTC touch 3G is better and would do all I want.

That was in March, first phone went back in 10 days with major faults, took til April for them try and get the email working, they failed.

I then worked out how to get it online in May, next day I ring up about crap battery life, they offer a brand new phone (with in 5 seconds of me saying crap battery, no diagnosis, etc), I say no as it takes 2 days to get the phone back up to scratch and get email on and will read the manual.

worked out that the data connection hooks up and then its draining the battery fast cause its on the net looking at my email.

so from a standby of 400 hours, I can drain the battery in 5.5 hours if it hooks up all the time and less than 3 if im using it as a phone too, so turn the data connection off and then on only when I need hotmail. Not like the blackberry but good enough till i read the manually fully and make sure there is not a solution.

I then have issues with the data connection being on and it not connecting to the internet, it randomly turning the data connection on and playing and I turn it off again and yesterday it came to ahead when it decided to not work as an alarm in the morning.

So rang them up and told them:

1) if data connection is on it has a battery life of 6 hours so it is not comparible to a blackberry and not much use as i need to turn it on and off to see email and not when an email comes in will it beep.
2) alarm stopped working, their solution is the master reset
3) data connection coming on randomly.
4) if it hooks up to orange world/photo and you close it, you didnt actually log you off, it stays connected as it assumes you didnt want to disconnect and you must go to the main quit section to actually close it... orange world stayed on for 18 hours due to that fking nugget of windows crap that didnt work.
5) Find out that im not on the £35 rental agreement I wanted to be on and instead of 600mins and 500txts, I have 300 and 200, they claim I asked for this, but cant explain the fact I have to be on a £35 a month rental to get the phone???

They have suggested a new battery to see if that works, but I have said that if it doesnt improve in 2 weeks Im going to make a complaint and reject the phone as i cant go away for a weekend and use it in the same way I can a blackberry (the whole point to getting it) I have to hook up to the internet manually to get my emails, the phone doesnt do this automatically, which is what the blackberry did.

They reckon 5.5 hours is a good life span for a battery during the day to sit in the background and scour if any emails have come in to my account, I disagree as it makes the phone nigh on useless and if it connects at night, I wake up to a dead phone...

Am I within my rights to reject the phone after this amount of time and cancel the contract if need be?

[Fastra]

I'd reject it - not upto task!
The problems seem quite normal for this phone though judging by these reviews:

http://www.gsmarena.com/htc_touch_3g-2526.php

[asbo]

Is the phone fit for purpose? Given what you have said, I think you'd struggle to argue that it isn't unless you can prove there is a fault with it. I apologise if I have misconstrued this, but your post was difficult to understand.

You may however be interested to know that the Blackberry Storm I have is utter dog st - although not quite as dog st as the HTC touch it replaced after 3 days.

I want an I-Phone, but Vodafone will charge me £400 to cancel my 18 month contract

Fecksticks.

[Dupont666]

asbo said:

Is the phone fit for purpose? Given what you have said, I think you'd struggle to argue that it isn't unless you can prove there is a fault with it. I apologise if I have misconstrued this, but your post was difficult to understand.

You may however be interested to know that the Blackberry Storm I have is utter dog st - although not quite as dog st as the HTC touch it replaced after 3 days.

I want an I-Phone, but Vodafone will charge me £400 to cancel my 18 month contract

Fecksticks.

I wanted basically a phone that can do what the blackberry can do but in a nicer casing, so things like being able to pick up emails for 3 days between charging and not suck the battery dry in 6 hours would be nice, the HTC cant do this and if it hooks up to view the emails that battery life is drank dry faster than a pint by oliver reid....

The touch screen and everything else is good but not doing the main function of allowing me email access when Im away from my computer for a period of time, for example camping when I have no power supplies, the black berry can cope but the htc cant.

[daz05]

asbo said:

Is the phone fit for purpose? Given what you have said, I think you'd struggle to argue that it isn't unless you can prove there is a fault with it. I apologise if I have misconstrued this, but your post was difficult to understand.

You may however be interested to know that the Blackberry Storm I have is utter dog st - although not quite as dog st as the HTC touch it replaced after 3 days.

I want an I-Phone, but Vodafone will charge me £400 to cancel my 18 month contract

Fecksticks.

[asbo]

IME the blackberry has shyte battery life too.

If you do get out of your contract, I recomend an i-phone. No you can't have your emails streamed to you, but the internet capability on it is so slick and smooth that this matters not one jot.

Ms Asbo has one and I'm continualy dubstruck as to how retarded it makes its opposition look and feel.

[Odie]

I have the older HTC and the battery last for 4-7 days depending on use, the dataconnections and bluetooth do decrease the battery life considerably, but im sure this will be the case with all phone no matter the brand especially if you are keeping a permanent connection to hotmail.

As an aside never ever ever listen to a salesmans advice on picking a different product (ie phone, car, tv etc) if you have done your research on the one you want. They are sales people and they are paid to meet certain criteria and often receive bonuses for shifting certain products (usually the dross). They DO NOT have your best interests in mind, they want you to buy the product that will give them the biggest commission.

No offence to any salesmen on the forum, there are as always exceptions to the rule.

[Dupont666]

The phone was brand new on the market (as in a week) and it got rated well, its just now that its been found after a few people have had them a while that they aint all they are cracked up to be.

If the blackberry has crap battery life too, why did my old ones 8700+ always last a few days even with constant use?

[asbo]

Dupont666 said:

The phone was brand new on the market (as in a week) and it got rated well, its just now that its been found after a few people have had them a while that they aint all they are cracked up to be.

If the blackberry has crap battery life too, why did my old ones 8700+ always last a few days even with constant use?

It's just the touch screen storm that has the poor battery life I think. Should have made that clearer.

[daz05]

asbo said:

Is the phone fit for purpose? Given what you have said, I think you'd struggle to argue that it isn't unless you can prove there is a fault with it. I apologise if I have misconstrued this, but your post was difficult to understand.

You may however be interested to know that the Blackberry Storm I have is utter dog st - although not quite as dog st as the HTC touch it replaced after 3 days.

I want an I-Phone, but Vodafone will charge me £400 to cancel my 18 month contract

Fecksticks.

You did not own an HTC touch you bought a T-mobile G1. That is a phone purchased only by someone with the IQ of a cricket bat.

[donkeypunt]

daz05 said:

asbo said:

Is the phone fit for purpose? Given what you have said, I think you'd struggle to argue that it isn't unless you can prove there is a fault with it. I apologise if I have misconstrued this, but your post was difficult to understand.

You may however be interested to know that the Blackberry Storm I have is utter dog st - although not quite as dog st as the HTC touch it replaced after 3 days.

I want an I-Phone, but Vodafone will charge me £400 to cancel my 18 month contract

Fecksticks.

You did not own an HTC touch you bought a T-mobile G1. That is a phone purchased only by someone with the IQ of a cricket bat.

Agreed when did you own a HTC? You bought something much worse than a HTC........The G1 is next to useless as you found out. I-Phone is the only way to go just a rip off and a rubbish camera but the rest of it is peerless.

[asbo]

donkeypunt said:

daz05 said:

asbo said:

Is the phone fit for purpose? Given what you have said, I think you'd struggle to argue that it isn't unless you can prove there is a fault with it. I apologise if I have misconstrued this, but your post was difficult to understand.

You may however be interested to know that the Blackberry Storm I have is utter dog st - although not quite as dog st as the HTC touch it replaced after 3 days.

I want an I-Phone, but Vodafone will charge me £400 to cancel my 18 month contract

Fecksticks.

You did not own an HTC touch you bought a T-mobile G1. That is a phone purchased only by someone with the IQ of a cricket bat.

Agreed when did you own a HTC? You bought something much worse than a HTC........The G1 is next to useless as you found out. I-Phone is the only way to go just a rip off and a rubbish camera but the rest of it is peerless.

It was indeed an HTC Touch. I remember quite clearly because the box said HTC TOUCH on the front and not G1.



That enough gentlemen, or would you like me to explain further?

[Dupont666]

asbo said:

donkeypunt said:

daz05 said:

asbo said:

Is the phone fit for purpose? Given what you have said, I think you'd struggle to argue that it isn't unless you can prove there is a fault with it. I apologise if I have misconstrued this, but your post was difficult to understand.

You may however be interested to know that the Blackberry Storm I have is utter dog st - although not quite as dog st as the HTC touch it replaced after 3 days.

I want an I-Phone, but Vodafone will charge me £400 to cancel my 18 month contract

Fecksticks.

You did not own an HTC touch you bought a T-mobile G1. That is a phone purchased only by someone with the IQ of a cricket bat.

Agreed when did you own a HTC? You bought something much worse than a HTC........The G1 is next to useless as you found out. I-Phone is the only way to go just a rip off and a rubbish camera but the rest of it is peerless.

It was indeed an HTC Touch. I remember quite clearly because the box said HTC TOUCH on the front and not G1.



That enough gentlemen, or would you like me to explain further?

What was wrong with the HTC in your findings and which model?

[daz05]

Asbo you had the G1 or MDA not the touch you had the keyboard that you broke.

Edited by daz05 on Wednesday 24th June 16:02

[daz05]

Dupont666 said:

asbo said:

donkeypunt said:

daz05 said:

asbo said:

Is the phone fit for purpose? Given what you have said, I think you'd struggle to argue that it isn't unless you can prove there is a fault with it. I apologise if I have misconstrued this, but your post was difficult to understand.

You may however be interested to know that the Blackberry Storm I have is utter dog st - although not quite as dog st as the HTC touch it replaced after 3 days.

I want an I-Phone, but Vodafone will charge me £400 to cancel my 18 month contract

Fecksticks.

You did not own an HTC touch you bought a T-mobile G1. That is a phone purchased only by someone with the IQ of a cricket bat.

Agreed when did you own a HTC? You bought something much worse than a HTC........The G1 is next to useless as you found out. I-Phone is the only way to go just a rip off and a rubbish camera but the rest of it is peerless.

It was indeed an HTC Touch. I remember quite clearly because the box said HTC TOUCH on the front and not G1.



That enough gentlemen, or would you like me to explain further?

What was wrong with the HTC in your findings and which model?

The user!

[donkeypunt]

daz05 said:

Dupont666 said:

asbo said:

donkeypunt said:

daz05 said:

asbo said:

Is the phone fit for purpose? Given what you have said, I think you'd struggle to argue that it isn't unless you can prove there is a fault with it. I apologise if I have misconstrued this, but your post was difficult to understand.

You may however be interested to know that the Blackberry Storm I have is utter dog st - although not quite as dog st as the HTC touch it replaced after 3 days.

I want an I-Phone, but Vodafone will charge me £400 to cancel my 18 month contract

Fecksticks.

You did not own an HTC touch you bought a T-mobile G1. That is a phone purchased only by someone with the IQ of a cricket bat.

Agreed when did you own a HTC? You bought something much worse than a HTC........The G1 is next to useless as you found out. I-Phone is the only way to go just a rip off and a rubbish camera but the rest of it is peerless.

It was indeed an HTC Touch. I remember quite clearly because the box said HTC TOUCH on the front and not G1.



That enough gentlemen, or would you like me to explain further?

What was wrong with the HTC in your findings and which model?

The user!

Didn't your qwerty keypad break when you were searching the internet for men doing naughty things to each other?

[daz05]

The buttons got all sticky I believe.

[asbo]

Dupont666 said:

asbo said:

donkeypunt said:

daz05 said:

asbo said:

Is the phone fit for purpose? Given what you have said, I think you'd struggle to argue that it isn't unless you can prove there is a fault with it. I apologise if I have misconstrued this, but your post was difficult to understand.

You may however be interested to know that the Blackberry Storm I have is utter dog st - although not quite as dog st as the HTC touch it replaced after 3 days.

I want an I-Phone, but Vodafone will charge me £400 to cancel my 18 month contract

Fecksticks.

You did not own an HTC touch you bought a T-mobile G1. That is a phone purchased only by someone with the IQ of a cricket bat.

Agreed when did you own a HTC? You bought something much worse than a HTC........The G1 is next to useless as you found out. I-Phone is the only way to go just a rip off and a rubbish camera but the rest of it is peerless.

It was indeed an HTC Touch. I remember quite clearly because the box said HTC TOUCH on the front and not G1.



That enough gentlemen, or would you like me to explain further?

What was wrong with the HTC in your findings and which model?

It was an HTC Touch Pro I believe (with the pullout keypad) and it was inacapable of functioning without crashing. The battery life was slow, it could not stream my emails - which like you, I was promised it would and it was far too complicated for its own good, having a riduiculous amount of sub menus in its quasi-windows operating system.

I had it 3 days before rejecting it on the grounds it was not suitable for the tasks for which I bought it.

[French]

Do you manage to buy anything that works as it should ??

[donkeypunt]

French said:

Do you manage to buy anything that works as it should ??

It might have happened fingers crossed for his new purchase.