Which ISP?

Poll: Which ISP?

Total Members Polled: 40

BT Total: 15%
BeThere: 35%
Demon: 2%
Virgin: 32%
tiscali: 5%
UK Online: 2%
Plusnet: 8%
Author
Discussion

Spokey

Original Poster:

2,246 posts

232 months

Monday 20th July 2009
quotequote all
I was on a paid-for business broadband scheme but my employer has decided to use the credit crunch as an excuse to save £10 a month. So, who wants to recommend or de-recommend an ISP?

I have listed the ones that I can apparently use, my line quality will evidently only allow up to 8MB, so I'm excluding any of the BT-served high speed ones. Also, unlimited downloads is a must. Because my employer still has a deal allowing me to dial work calls for free on BT, I can't change away from BT, so Virgin cable is also out.

O2 look like they offer a cracking service, but unfortunately you need to be a customer to use it and I'm not able to migrate my mobile to them and Vodafone don't cover my area.

So, if you've had great service from any of the above and are happy, I'd love to hear from you, if you have had a terrible time of it, I'd love to hear about that too. I'm especially keen to hear from any Be users, because that's my current preference.

Thanks!

mrmr96

13,736 posts

227 months

Monday 20th July 2009
quotequote all
I have found Tiscali customer service and technical support to be very poor in the past.

marctwo

3,666 posts

283 months

Monday 20th July 2009
quotequote all
I just signed up with BeThere and found their customer services excellent. Also you can get £40 cashback from Quidco http://www.quidco.com/bethere-co-uk/ and £24 of Amazon vouchers when you sign up.

mmm-five

12,063 posts

307 months

Monday 20th July 2009
quotequote all
I'm on BE Unlimited (£17.50/month or so) and connect at 22mbps of a maximum theoretical speed of 24mbps.

Not had a problem with download limits or throttling in almost 2 years and get download rates of around 2mBps(measured while downloading files rather than using a speed-test site).

Other than the terrible router/modem (BeBox) I got with it, everything's been fine - not even had any unplanned outages, plus the planned outages don't seem to affect my connection.

R360

4,484 posts

229 months

Monday 20th July 2009
quotequote all
I have been with Be for about a year now, was previously with Tiscali and struggled to get 2Mb, now i average about 16Mb.

aclivity

4,072 posts

211 months

Monday 20th July 2009
quotequote all
Spokey said:
Because my employer still has a deal allowing me to dial work calls for free on BT, I can't change away from BT, so Virgin cable is also out.
Virgin don't like installing ADSL in cable-serviced premises, it can be done but if you are in a cabled area they tend to say you have to have that.

That's not to say they won't, but why bother when you can have a cable broadband product at the same time as a BT phone line - either have the cable broadband on it's own (called a "Solus" product") or have a second fixed phone line on cable.

50Mb cable broadband (uncapped / unthrottled) is now £38 a month standalone, or £28 as part of a standard bundle.

Neil_H

15,407 posts

274 months

Monday 20th July 2009
quotequote all
I've been with Be for almost 2 years and they have been very good for me. Probably the best ISP I've had.

recalluk

816 posts

259 months

Monday 20th July 2009
quotequote all
Not one of your list but I use fast.co.uk with 40Gb downloads for 20 a month. Great fast ISP with zero restrictions on traffic type. For free calls I use Vonage .. 7 quid a month and can call all day.

Helps I dont pay my line rental as its a work one but might be a left field alternative.

LordGrover

34,034 posts

235 months

Monday 20th July 2009
quotequote all
Demon offer a good service, though not the cheapest. I happily use them at home with good speed for my area and very rarely need to contact them which is just as well - their 'customer service' is dire.
So a qualified recommendation. irked

eta: no votes for tiscali - no surprise there then. wink

Edited by LordGrover on Monday 20th July 16:45

Silverbullet767

11,034 posts

229 months

Monday 20th July 2009
quotequote all
None of the above, www.fast.co.uk

Slightly higher cost than most, but well worth it.

LOGiK

1,084 posts

211 months

Monday 20th July 2009
quotequote all
Silverbullet767 said:
None of the above, www.fast.co.uk

Slightly higher cost than most, but well worth it.
Slightly higher? 56 a month for 110GB?

I went through 250gb on bethere.co.uk for 20 or 22 a month...

Silverbullet767

11,034 posts

229 months

Monday 20th July 2009
quotequote all
LOGiK said:
Silverbullet767 said:
None of the above, www.fast.co.uk

Slightly higher cost than most, but well worth it.
Slightly higher? 56 a month for 110GB?

I went through 250gb on bethere.co.uk for 20 or 22 a month...
I'm on the 45GB package.

with fast you can get through to customer services in less than 4 rings, no call centres, UK staff. Where else can you get that level of service?

And on the package you listed there, that's the higher 800kbps+ upload package, there is a standard 110GB package.

recalluk

816 posts

259 months

Monday 20th July 2009
quotequote all
PS if you want a broader spectrum than PH then this review site is quite useful :

http://www.ispreview.co.uk/review/top10.php

Edited by recalluk on Monday 20th July 17:07

Spokey

Original Poster:

2,246 posts

232 months

Monday 20th July 2009
quotequote all
Thanks everyone, very useful!

(And thanks to the mods for putting it in the correct place! paperbag )

onlynik

4,118 posts

216 months

Monday 20th July 2009
quotequote all
LOGiK said:
Silverbullet767 said:
None of the above, www.fast.co.uk

Slightly higher cost than most, but well worth it.
Slightly higher? 56 a month for 110GB?

I went through 250gb on bethere.co.uk for 20 or 22 a month...
That's OK if you are in a bethere area, but if you aren't then you are stuffed.

grumbas

1,101 posts

214 months

Monday 20th July 2009
quotequote all
I really can't fault Be There, have slowly been moving our work connections over from Demon as we've found their offering has gone radically downhill in the last few months.

The only thing with Be is their support seems to be overseas, having said that, they're fine to deal with by email.

LordGrover

34,034 posts

235 months

Wednesday 22nd July 2009
quotequote all
I don't suppose anyone has a promotional code for bethere?
When you apply there's a box for a code so thought maybe I/we could make a saving or get a freebee of some sort? wink

marctwo

3,666 posts

283 months

Wednesday 22nd July 2009
quotequote all
LordGrover said:
I don't suppose anyone has a promotional code for bethere?
When you apply there's a box for a code so thought maybe I/we could make a saving or get a freebee of some sort? wink
'24Offer' gets you £24 of Amazon vouchers. Also use Quidco to get £40 cash back.

http://www.quidco.com/bethere-co-uk/