SERIOUS VIRUS/TROJAN ISSUE ON LAPTOP

[RetroCosworth]

Evening all,

I've got quite a serious issue on my laptop. I've tried my best to the remove the dll issue with Search and Destroy, and Anti-Malware but it isn't going.

What should I do?

Cheers

Charlie

[David Godfrey]

I'd recommend giving malwarebytes a go.

[lestag]

David Godfrey said:

I'd recommend giving malwarebytes a go.

Also Malicious Software Removal Tool

[The_Jackal]

Boot into Safe Mode and run Malwarebytes.
That should sort most things.

What Antivirus are you running?

[lestag]

It is also worth noting that malwarebytes can throw up quite a few false positives. MSRT is less agressive, but with any of these, make sue your data is backed up first

[RetroCosworth]

Well I've found out what it is.

http://www.microsoft.com/security/portal/Threat/En...

It would appear that Microsoft Security Essentials can't get rid of it.

[Who me ?]

If you've got a name -try http://www.symantec.com/norton/security_response/i...

It's symantec site ,which has dedicated removal tools which you can download .

[lestag]

RetroCosworth said:

Well I've found out what it is.

http://www.microsoft.com/security/portal/Threat/En...

It would appear that Microsoft Security Essentials can't get rid of it.

It's probably a more recent version of the virus (trend shows 23 variants)
are your MSE definitions up to date 1.75.167.0
Did you try the MSRT i suggested?
You could download Trend Internet security evaluation version, install and update the definitions and do full scan
http://uk.trendmicro.com/uk/downloads/home-and-hom...

[TheEnd]

if that fails, there is a couple of stronger under the counter remedies.

I needed to use one earlier in the week when there was a hidden rootkit on my laptop which would redirect search results. Trendmicro, Panda active scan, malwarebytes, ad-aware, and spybot couldn't find it, so i went for a hardcore program.

The one i used is called combofix, it's free, but only available from one place, and what it does is download windows recovery console (in effect, the install disc files) scan all the system files and replaces the ones that are different. Not many programs can get rid of them as there are core system files that are infected, deleting then means the PC won't start up.

http://www.bleepingcomputer.com/combofix/how-to-us...

[chr15b]

Format, start again

[spants]

some links for you:

http://www.superantispyware.com/portablescanner.ht...
http://wiki.lunarsoft.net/wiki/Anti-Malware_Toolki...
http://www.jeremyroe.net/?cat=73

Usually all can be cleared without reformatting - this is a last resort and something that "shops" will say because it takes time to clear bad infections and people are not going to pay for more than a couple of hours work....

so this is what I do (not all!),
1) try booting safe mode and run a good av prog.
2) look at trend housecall online scanner.
3) use a bootable windows key and do 2 (cold boot)
4) use a rebuild xp/vista option to reinstall the os but leaving data/progs intact and do 1 again

hth
Tony