Help! Hotmail account Hacked and locked out

[duncancallum]

Help!

My hotmail acount has been hacked and my password altered so i cant get in. I no longer have access to my secondry email adress and can't remember the secuity questions as it was 10yrs ago.

I have looked on microsoft website and not realy found a lot to help.

So please all you people who know far more than me on the workings of the T'interet can you please point me in the right direction.


Thanks

Duncan

[Stu R]

Sounds like you've lost it, sorry.

[Road2Ruin]

duncancallum said:

Help!

My hotmail acount has been hacked and my password altered so i cant get in. I no longer have access to my secondry email adress and can't remember the secuity questions as it was 10yrs ago.

I have looked on microsoft website and not realy found a lot to help.

So please all you people who know far more than me on the workings of the T'interet can you please point me in the right direction.


Thanks

Duncan

Sounds all very likely.

[smarty3108]

i had this last year mate some dodgy foreigner robbed my account and was listing things on my ebay! i emailed hotmail i found an adress on a help page and told them what had happened it took about a week but they sent me an email with a link to a page that recovered it for me.

[cho]

does anyone know how they manage to do this in the first place? Keylogger programs or just people not keeping their passwords safe?

[TotalControl]

I'd assume some sort of keylogging would be involved. Somehow? I've been receiving st loads of 'undelivered mailto's' over the last 4 days. Apparently a worm of some sort. This does mainly seem to be happening to hotmail though. 2 other friends have had issues over the last month too.

[GlenMH]

Take a look at: http://www.associatedcontent.com/article/430660/re...

[lestag]

TotalControl said:

I'd assume some sort of keylogging would be involved. Somehow? I've been receiving st loads of 'undelivered mailto's' over the last 4 days. Apparently a worm of some sort. This does mainly seem to be happening to hotmail though. 2 other friends have had issues over the last month too.

A lot of people use poor passwords that are easy to crack via dictionary attacks on the gmail/hotmail accounts.

no keyloggers required, just poorly edumicated users

[JRM]

This happened to me a couple of years ago, they got the info through ebay or paypal - what great companies.

Anyway, there is a number you can ring MS on in the US and they sorted it out in about an hour or so as I didn't have my security questions as it had been open so long, but they just confirm the emails you have sent and roughly when you opened it etc

[duncancallum]

The standard of help at microsoft is so poor it is untrue.

I keep getting refered to the same crapy page that I request help from. It really has got me well miffed.

[plg101]

duncancallum said:

The standard of help at microsoft is so poor it is untrue.

I keep getting refered to the same crapy page that I request help from. It really has got me well miffed.

Erm, it is free, sadly you get what you pay for in this life....

[TotalControl]

lestag said:

TotalControl said:

I'd assume some sort of keylogging would be involved. Somehow? I've been receiving st loads of 'undelivered mailto's' over the last 4 days. Apparently a worm of some sort. This does mainly seem to be happening to hotmail though. 2 other friends have had issues over the last month too.

A lot of people use poor passwords that are easy to crack via dictionary attacks on the gmail/hotmail accounts.

no keyloggers required, just poorly edumicated users

I changed my password and it sorted my issue. Lestag, I require the edumication.