any one on demon?

[cazzer]

Anyone else having a problem connecting?
Support is hanging up and no one is answering customer service line.

[NiceCupOfTea]

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bloody phone

Yes, router is giving "CHAP authentication failed" errors. I had similar a few months ago. Unfortunately, Demon have changed their website and now there is no status page so we can't find out what's going on...

I've emailed them but not expecting a reply...

Edited by NiceCupOfTea on Saturday 24th April 10:22

[cazzer]

I'm just gettin the by wholesale page

[cazzer]

Still bloody down

[NiceCupOfTea]

cazzer said:

Still bloody down

mine too

[coach]

Been back up for me for the last 2 hours

[cazzer]

coach said:

Been back up for me for the last 2 hours

Smug git

[skeggysteve]

Our came back a short while ago.

Status is on the website top right under customer services.

For future reference 0800 027 0384 option 1 is service status number.

[Tallbut Buxomly]

Back up as well here last half hr. Bloody irritating.

[cazzer]

Aye...just now here too.

Website saying "No Problems" all day

[HereBeMonsters]

Glad I got rid of this lot last month.

[tegwin]

Spoke to them this morning


sounds like they had power failiure in their london data centre... followed by a UPS failiure.... big volume of calls crashed the support help line....

Big day of FAIL for Thus PLC today!!!

[cazzer]

tegwin said:

Spoke to them this morning


sounds like they had power failiure in their london data centre... followed by a UPS failiure.... big volume of calls crashed the support help line....

Big day of FAIL for Thus PLC today!!!

Doesn't stop em updating their status from "No problems" does it?

[plover]

tegwin said:

Big day of FAIL for Thus PLC today!!!

Yep, been with Demon since the early days of dialup but am unimpressed with today; couldn't get through to tech support and status line not updated for well over an hour. And the old status@gate message has only just been updated. It may be a big failure; but keep your customers informed and why didn't they know about the issue sooner; what sort of monitoring do they have. Lucky for them it happened on a Sat, so the Register won't pick up on it.

Final nail for me, will be looking for another provider before the next renewal.

[Tallbut Buxomly]

tegwin said:

Spoke to them this morning


sounds like they had power failiure in their london data centre... followed by a UPS failiure.... big volume of calls crashed the support help line....

Big day of FAIL for Thus PLC today!!!

How the fk did they let that happen. Did they skimp on ups's or something as they dont fail often and when they do normally its when not under load as apposed to under load.

[Accelebrate]

Visiting my parents this weekend and noticed their connection was down for most of the day, I don't visit that often but I can remember Demon being down on quite a few occasions now.

Think I'll be talking them into moving to O2/Be.

[MonkeyBusiness]

I was with Demon (or rather my company was) until about a week ago.

Thankfully my 30 days cancellation was up.
Demon/Thus are utter garbage. Never ever again.

Edited by MonkeyBusiness on Saturday 24th April 20:57

[cazzer]

I have to say though, this is only the 4th day of outage I've had in 10 years with em.

[Fletch79]

Not been on Demon recently (i was on dialup years ago) but i have recently moved to Xilo and they appear to be excellent!!

[NiceCupOfTea]

cazzer said:

I have to say though, this is only the 4th day of outage I've had in 10 years with em.

I can count on the fingers of one hand the number of times I have been without a connection.