Can any guru tell me why this website won't open?

[King Herald]

It is the website of the shipping company we are using to send a container to the Philippines. It opens on my PC at work, and several other people I know around the world have accessed it okay, but others have not, and all four of our PCs and laptops at home simply say it cannot be found.

http://www.highlightexpress.co.uk/

I've tried updating all the pcs, closing firewalls, disabling McAfee virus scan etc, to no avail.

[illmonkey]

Probably a DNS issue.

Can you ping it ?

ETA: START > RUN > "CMD" > OK > "PING www.highlightexpress.co.uk" > ENTER

ETA2: Yep, looks like some issues with their provider. I can ping it and talk to the server, but "pinging" websites cant.

Works: http://www.dnsstuff.com/tools/tracert/?tool_id=68&...
Doesnt work: http://network-tools.com/default.asp?prog=trace&am...

Edited by illmonkey on Tuesday 27th April 09:43

[plover]

Does look like a DNS issue, just tried Demon DNS servers and they are returning SERVFAIL, but the Google DNS I use are working find.

Try using Google DNS ? IP are 8.8.8.8 and 8.8.4.4 ; they also appear to be faster than normal DNS servers.

ETA: Looks like their nameservers are wrong as you can't resolve them either ns1.i-hostwebs.com & ns2.i-hostwebs.com

Edited by plover on Tuesday 27th April 10:05

[King Herald]

Yes, I've tried pinging it, but it says it can't locate it.

Strange, as the owner reckons nobody else has reported any problems.

[Munter]

King Herald said:

Yes, I've tried pinging it, but it says it can't locate it.

Strange, as the owner reckons nobody else has reported any problems.

Not uncommon for people to have problems and not report it if they have other ways to contact the company. People just shrug and use a route that works.

[Nollub]

I've no idea why but when I couldn't get at another motoring website from home but could from elsewhere I switched my router off and back on again. Problem solved!

[King Herald]

Nollub said:

I've no idea why but when I couldn't get at another motoring website from home but could from elsewhere I switched my router off and back on again. Problem solved!

I've tried that already, to no avail.

[lestag]

King Herald said:

Yes, I've tried pinging it, but it says it can't locate it.

Strange, as the owner reckons nobody else has reported any problems.

I'm in NZ using a major ISPs DNS Server the address cannot be resolved to an IP address. So the owner has a DNS issue.

Google may find it because the last time they requested it was quite recent and the time to live (TTL) has not expire yet. It will probably stop working on google in the next day or so - unless the owner fixes the problem

ETA:

a quick check http://whois.domaintools.com/highlightexpress.co.u... shows name servers
ns1.i-hostwebs.com
ns2.i-hostwebs.com

as the name servers that respond to DNS requests for the hightlight express domain

and a quick NSlookup to these servers shows they do not respond. I think they are dead Jim.

Perhaps they have just moved web hosts??

Edited by lestag on Tuesday 27th April 12:13

[mrmr96]

11.54am on 27/4/10. I just clicked it, and it works fine.

Also, another useful website is this:
http://downforeveryoneorjustme.com/

You can stick url's in there to check if there's a problem. HTH.