URGENT- WWW Problem

[GregE240]

Help!!

Out of my skills range here, so I'm posting on behalf of a colleague:

His website has gone down. Well, sort of.

You can no longer type in www.mysite.com as it comes back with a 404. However, if you drop the www and just put in http://mysite.com it works fine.

Any idea whats wrong? I'm

Many thanks,

Greg

PS - this is a commercial site, hence the urgency.

[tja]

Do both sites (with and without www) resolve to the same IP address?

Check with the hosting company to make sure that both sites (with and without www) are pointing to the same location of the server.

[Plotloss]

YHM

[GregE240]

Yes Matt it is.

[ErnestM]

DNS problem?
(be sure and check "A" Records)

Reconfigured web server that does not answer to the www alias? If somebody has futzed around with IIS that is very likely...

ErnestM

[Plotloss]

GregE240 said:

Yes Matt it is.

YHMM

[GregE240]

Thanks all.

I think (between speaking to Matt) that the DNS A record for the site has been screwed up, so he needs to get on to the hosting company and get it sorted.

Fingers crossed!

Thanks again

Greg

[robertuk]

If the server is UNIX using Apache...

In the config file httpd.conf

There is a ServerAlias directive

Syntax ServerAlias hostname [ ...alternatives ]

example using pistonheads domain :

ServerAlias www.pistonheads.com pistonheads.com

so both with the www and without work !

Once changes are made reboot your server and it should work.


>> Edited by robertuk on Thursday 4th March 16:00

>> Edited by robertuk on Thursday 4th March 16:01

[GregE240]

Rob, its IIS I think, but thanks mate.

Think we've got to the root cause of the problem now...

[TheHobbit]

robertuk said:

Once changes are made reboot your server and it should work.

...or, erm, 'apachectl graceful'

[JamieBeeston]

GregE240 said:

Rob, its IIS I think, but thanks mate. Think we've got to the root cause of the problem now...

if you need any more info, feel free to drop the domain to me via email in profile for authorative check and answer.