Where's the logic?

[Galileo]

I want to sign on to my Sky.com e-mail account but I've forgotten the password.
So I got in contact with their website and requested a reminder.
They sent me the reminder of my password.....to my e-mail account, which I can't read because I don't
have the pass word!

How much more stupid can you be and still remember to breath?

[PHmember]

I would advise the standard PH response of emailing them, but we all know that's not gonna happen is it.

[MixxyMatosis]

May I remind you that forgetting your password is also stupid.

[TotalControl]

Should you not have had another email address to have an email sent to regarding your first email address to which you forgot your password?

[911motorsport]

Have you been trying the password you think it is but it's not accepting it? I can never sign in to my Sky email account using the first login screen (comes up right hand side of page). If however I click on the 'email' tab (somewhere lower left of screen) it opens up a diffrent log-in (to the left hand side of screen) and this one always works

[Jasandjules]

Oh it's not just sky.

I've had ISPs during telephone calls to explain my internet is down, telling me to refer to their website for help.....

[750turbo]

Jasandjules said:

Oh it's not just sky.

I've had ISPs during telephone calls to explain my internet is down, telling me to refer to their website for help.....

Not BT surely

[Jasandjules]

750turbo said:

Not BT surely

Amongst others..........

[Neil H]

Yep, the user would have to be pretty stupid to have the password recovery email address set to the same email address as the account.

Fortunately Gmail reminds users of this so the stupid ones don't fall foul, as you have.

[TotalControl]

Neil H said:

Yep, the user would have to be pretty stupid to have the password recovery email address set to the same email address as the account.

Fortunately Gmail reminds users of this so the stupid ones don't fall foul, as you have.

[tribbles]

When we had no incoming email, our IT helpdesk asked for us to send them an example email that we weren't receiving.