Can't stream video

[junglie]

Until recently we have had full broadband connectivity and can stream videos, watch BBC iplayer etc. A few days ago this has all stopped. We can access the internet (albeit slightly slower than usual) but a video will play or 2 seconds, then stop while it loads the next bit for a minute and then play a few more seconds etc.

I went throught the BT Test Page and all seems to be within the prescribed limits (I have no idea what it means but it seems correct).

We are on a wireless router, live in a detached house in the country, so not interference from other flats etc, and are with plusnet.

Any ideas?

[Munter]

What are your results from here:
http://www.speedtest.net/

and

http://www.pingtest.net/

[junglie]

Download 0.13 mbps

Upload 0.09 mbps

Ping 104 ms

[Munter]

junglie said:

Download 0.13 mbps

Upload 0.09 mbps

Ping 104 ms

0.13! Internet speed is definitely the issue then. Assuming you are on ADSL you'd expect a bare minimum of 0.5. That's the problem, but what's the cause?

Have you turned the router off for a few mins and back on again? You're not running anything else on the PC that's downloading lots of data?

Assuming it's nothing your doing, get on to the ISP and complain.

[mically]

junglie said:

I went throught the BT Test Page and all seems to be within the prescribed limits (I have no idea what it means but it seems correct).

Sorry, but this did make me smile. Certainly not laughing at you, but I doubt the BT tests would show anything abnormal.
Also noting that BT own Plusnet; bought them a couple of years ago.

Plusnet do remain quite rigid on their bandwidth and cap usage.
You may have exceeded your limit, in which case they will have restricted your connection speed.

Check your Junk Emails for any messages from plusnet, and/ or log onto plusnet and see if there are any notifications concerning your usage allowance.

[davepoth]

I'd guess allowance too - .13mbps sounds a lot like 125kbps which is often a default for going over.