2014 Mercedes C63 - Horrid noises, Dealer confusing me!
Discussion
Hi All
my 2014 C63 has sprung up two issues which I'm unsure are related. Basically, issue one is a horrible clunking sound when turning the steering wheel when the car is stood still (to get out of a space etc). It is a horrid noise.. it feels like the wheel is skipping across a sloppy or loose surface if that makes sense? Once the car is warm this noise does seem to vanish.. its very intermittent.
The second issue is a 'whirring' noise coming from, what seems, the front drivers wheel. i can hear this whirring noise up to say 50mph, after that the noise seems to disappear into the general road noise of the car travelling at higher speed. i can hear the noise turning with the wheel if that makes sense, so what sprung to mind was a wheel bearing perhaps? if i accelerate, occasionally i can feel a very slight vibration in the pedal. If i come off the accelerator and just let it roll, the noise stands out a mile. it sounds like a very worn out tyre (checked them all and thier all meaty!). i don't feel anything when i brake, it doesn't pull left or right (drastically, but does tramline along the road a bit which i think is normal for these cars), and it doesn't vibrate or have any drama under breaking.
When i described this to the local dealer today, The service manager told me it sounded severe - and said both issues sound like they relate to a driveshaft issue. i thought it was minor, but this obviously put the poopers up me. He said it needs to be looked at ASAP, however, i can't book into the dealership for 2-3 weeks, and instead gave me an 0800 number which was for Mercedes Emergency Recovery. When i described the problem to them on the phone, they basically told me to naff off that it wasn't an emergency and to instead go back to the dealer to book it in as the car didn't sound like it would put me in any danger or the car wasn't left open to severe damage. So both dealer and emergency call centre are both telling me different things.
For reference, Its a 2014 car, Bought from Mercedes Warrington in july last year with 11700 miles having one service under its belt. Its now on 18,500 miles and is under the used approved Mercedes Warranty still, and the manufacturers warranty, which i assume just run side by side.
Any ideas whats going on here guys? Do these symptoms really sound like a driveshaft issue? i felt like my local dealer didn't really want to do the warranty work on my car hence telling me to ring the emergency number lol.
my 2014 C63 has sprung up two issues which I'm unsure are related. Basically, issue one is a horrible clunking sound when turning the steering wheel when the car is stood still (to get out of a space etc). It is a horrid noise.. it feels like the wheel is skipping across a sloppy or loose surface if that makes sense? Once the car is warm this noise does seem to vanish.. its very intermittent.
The second issue is a 'whirring' noise coming from, what seems, the front drivers wheel. i can hear this whirring noise up to say 50mph, after that the noise seems to disappear into the general road noise of the car travelling at higher speed. i can hear the noise turning with the wheel if that makes sense, so what sprung to mind was a wheel bearing perhaps? if i accelerate, occasionally i can feel a very slight vibration in the pedal. If i come off the accelerator and just let it roll, the noise stands out a mile. it sounds like a very worn out tyre (checked them all and thier all meaty!). i don't feel anything when i brake, it doesn't pull left or right (drastically, but does tramline along the road a bit which i think is normal for these cars), and it doesn't vibrate or have any drama under breaking.
When i described this to the local dealer today, The service manager told me it sounded severe - and said both issues sound like they relate to a driveshaft issue. i thought it was minor, but this obviously put the poopers up me. He said it needs to be looked at ASAP, however, i can't book into the dealership for 2-3 weeks, and instead gave me an 0800 number which was for Mercedes Emergency Recovery. When i described the problem to them on the phone, they basically told me to naff off that it wasn't an emergency and to instead go back to the dealer to book it in as the car didn't sound like it would put me in any danger or the car wasn't left open to severe damage. So both dealer and emergency call centre are both telling me different things.
For reference, Its a 2014 car, Bought from Mercedes Warrington in july last year with 11700 miles having one service under its belt. Its now on 18,500 miles and is under the used approved Mercedes Warranty still, and the manufacturers warranty, which i assume just run side by side.
Any ideas whats going on here guys? Do these symptoms really sound like a driveshaft issue? i felt like my local dealer didn't really want to do the warranty work on my car hence telling me to ring the emergency number lol.
You've got the very shiny black over red saloon iirc? So the first issue could be exactly what you say.. a tyre skipping, conditions are pretty cold and they're big, stiff tyres (assume you're on 19" wheels). A far less extreme version of what people are reporting on the GLC perhaps?
It could be a broken or bent suspension component also, have you hit a curb? If you have a friendly local garage, some beer money may get it up on the ramps to see if anything obvious is amiss. Alternatively an mot could achieve the same end without waiting weeks.
The second issue, maybe a stone or something abrasive caught in a calliper? Over a certain speed it would be lost to tyre noise.
If you feel it's a safety issue, get it looked at sooner rather than later even if it costs you.
Hope it's a simple one!
It could be a broken or bent suspension component also, have you hit a curb? If you have a friendly local garage, some beer money may get it up on the ramps to see if anything obvious is amiss. Alternatively an mot could achieve the same end without waiting weeks.
The second issue, maybe a stone or something abrasive caught in a calliper? Over a certain speed it would be lost to tyre noise.
If you feel it's a safety issue, get it looked at sooner rather than later even if it costs you.
Hope it's a simple one!
A driveshaft issue? On the front? I thought C63s were all rwd, certainly the ones I've driven were.
Turning the steering whilst stationary isn't really recommended as you're putting a lot of force on the various joints etc.. The effort is masked somewhat by pas, but the tyres are still forced across the surface and there's a lot of resistance to overcome. You might have worn bushes as a result.
Re the noise from the front offside, it could be a brake pad (how worn are they and the disc. Corroded disc?) but it could also be lots of other things. I would, however, be surprised if it's a front driveshaft on a C63
Turning the steering whilst stationary isn't really recommended as you're putting a lot of force on the various joints etc.. The effort is masked somewhat by pas, but the tyres are still forced across the surface and there's a lot of resistance to overcome. You might have worn bushes as a result.
Re the noise from the front offside, it could be a brake pad (how worn are they and the disc. Corroded disc?) but it could also be lots of other things. I would, however, be surprised if it's a front driveshaft on a C63
Edited by tonys on Friday 10th February 17:17
Gassing Station | Mercedes | Top of Page | What's New | My Stuff