Giulia roof corrosion 2021 year
Discussion
Our roof on UK passenger side has a bit of corrosion.
See the attached photos.
I have tried contacting Alfa today for warranty repair, I think this should be done on the 8 year corrosion warranty.
Seems this is a common problem on these cars, in this specific area.
Any advice greatly appreciated.
See the attached photos.
I have tried contacting Alfa today for warranty repair, I think this should be done on the 8 year corrosion warranty.
Seems this is a common problem on these cars, in this specific area.
Any advice greatly appreciated.
It's where Alfa dealers let themselves down.
I spotted the second rust spot the day after the dealer serviced it. I called them up a) moan but b) book it into their body shop for repair. I was informed they had to see the car first and would then book it in for a later date after Alfa had agreed the warranty claim.
They couldn't understand my frustration at not wanting to drive the car 50 miles to them and then 50 miles home, to then repeat the same journey a week later having only just done it!
Like many dealers, they're no longer selling Alfa Romeo but do still service them.
I spotted the second rust spot the day after the dealer serviced it. I called them up a) moan but b) book it into their body shop for repair. I was informed they had to see the car first and would then book it in for a later date after Alfa had agreed the warranty claim.
They couldn't understand my frustration at not wanting to drive the car 50 miles to them and then 50 miles home, to then repeat the same journey a week later having only just done it!
Like many dealers, they're no longer selling Alfa Romeo but do still service them.
wal 45 said:
I was only chatting with someone last week at our local Italian car meet and he mentioned he had his Giulia bought back by the supplying dealer for exactly this problem but on both doors, same year as yours too.
Doors are aluminium tho... If so this would be the 1st time I've read about any corrosion there? Guess we would need this confirmed by someone 1st hand!Pereldh said:
Doors are aluminium tho... If so this would be the 1st time I've read about any corrosion there? Guess we would need this confirmed by someone 1st hand!
Yes 100% confirmed and I didn't get it wrong, sounded exactly the same problem they have with the Alpine A110. The owner was a serial buyer of new Alfa and the run around he was getting sounded pretty horrendous. In the end the supplying dealer said we'll buy it back...here's an offer and you have 24 hours to take it or leave it.I'm not an Alfa or Italian marque basher btw as own a couple, was as surprised as you clearly are.
Hi,
thanks for your replies, I did say i'd update on progress, i'm just off the phone to a guy at Alfa warranty who states it is paintwork and past the paintwork warranty cut off. Yet several weeks ago I spoke with a Zeinab who informed me that the work would be done. As the guy was recording me for quality and training purposes I asked for the recordings from my call with Zeinab. I'm going to fight this as a matter of principle.
Alfa warranty have been decent to deal with I must say, the delay in my reply here has been due to the dealer, Arnold Clark, shear time they take to do non sales stuff is astonishing. First and last time dealing with Arnold Clark.
I'm gutted as we love the Alfa, it was our first new car, I was going to buy another, the Veloce faster one, now i'm finished with all from the FCA umbrella.
I am going to trawl the forums, see if I can collect details of positive and negative cases and take my case to the Ombudsman.
Regards,
Garry.
thanks for your replies, I did say i'd update on progress, i'm just off the phone to a guy at Alfa warranty who states it is paintwork and past the paintwork warranty cut off. Yet several weeks ago I spoke with a Zeinab who informed me that the work would be done. As the guy was recording me for quality and training purposes I asked for the recordings from my call with Zeinab. I'm going to fight this as a matter of principle.
Alfa warranty have been decent to deal with I must say, the delay in my reply here has been due to the dealer, Arnold Clark, shear time they take to do non sales stuff is astonishing. First and last time dealing with Arnold Clark.
I'm gutted as we love the Alfa, it was our first new car, I was going to buy another, the Veloce faster one, now i'm finished with all from the FCA umbrella.
I am going to trawl the forums, see if I can collect details of positive and negative cases and take my case to the Ombudsman.
Regards,
Garry.
Just received a formal response;
Dear Mr xx,
Thank you for contacting us regarding your Alfa Romeo, registration number SV71 .
We were disappointed to learn of the concerns experienced with your vehicle's paintwork corrosion/paint defect concern, and would like to offer our apologies for the inconvenience caused.
All Alfa Romeo vehicles are supplied with a 3-year manufacturer's warranty from new. During this period, we would expect any manufacturing issues to become apparent, giving us the opportunity to complete repairs at no cost and with the least possible inconvenience to our customers.
As a manufacturer, we make every effort to ensure the reliability and durability of all components. However, even outside of the manufacturer's warranty period, we do endeavour to support our customers on a goodwill basis, taking into account each individual situation.
Consideration is given to several factors when assessing requests for goodwill assistance, including the nature of the concern presented, the vehicle's age, ownership history, mileage, and service history. Following our review, we have determined that your vehicle falls outside the parameters for support and, regrettably, we are unable to offer assistance on this occasion.
Whilst we appreciate this is not the outcome you were hoping for, please be assured that we remain at your disposal should you have any further queries or require assistance in the future. Our Customer Care team is available Monday to Friday between 08:00 and 18:00.
Thank you again for bringing this matter to our attention.
If you remain dissatisfied with our response, you may contact The Motor Ombudsman. The Motor Ombudsman is an impartial service focused solely on the automotive sector and self-regulates the UK motor industry through its Chartered Trading Standards Institute-approved Codes of Practice.
They can be contacted on 0345 241 3008 or via https://www.themotorombudsman.org. Please ensure that you contact them within 12 months of the date of this response, otherwise they may be unable to consider your complaint.
Yours sincerely,
Customer Care Stellantis EMEA Alfa Romeo
RATI K.
We really hope to have helped you to be completely satisfied with our service and that your feedback will represent this in the short survey we will send you soon. Many thanks!
Dear Mr xx,
Thank you for contacting us regarding your Alfa Romeo, registration number SV71 .
We were disappointed to learn of the concerns experienced with your vehicle's paintwork corrosion/paint defect concern, and would like to offer our apologies for the inconvenience caused.
All Alfa Romeo vehicles are supplied with a 3-year manufacturer's warranty from new. During this period, we would expect any manufacturing issues to become apparent, giving us the opportunity to complete repairs at no cost and with the least possible inconvenience to our customers.
As a manufacturer, we make every effort to ensure the reliability and durability of all components. However, even outside of the manufacturer's warranty period, we do endeavour to support our customers on a goodwill basis, taking into account each individual situation.
Consideration is given to several factors when assessing requests for goodwill assistance, including the nature of the concern presented, the vehicle's age, ownership history, mileage, and service history. Following our review, we have determined that your vehicle falls outside the parameters for support and, regrettably, we are unable to offer assistance on this occasion.
Whilst we appreciate this is not the outcome you were hoping for, please be assured that we remain at your disposal should you have any further queries or require assistance in the future. Our Customer Care team is available Monday to Friday between 08:00 and 18:00.
Thank you again for bringing this matter to our attention.
If you remain dissatisfied with our response, you may contact The Motor Ombudsman. The Motor Ombudsman is an impartial service focused solely on the automotive sector and self-regulates the UK motor industry through its Chartered Trading Standards Institute-approved Codes of Practice.
They can be contacted on 0345 241 3008 or via https://www.themotorombudsman.org. Please ensure that you contact them within 12 months of the date of this response, otherwise they may be unable to consider your complaint.
Yours sincerely,
Customer Care Stellantis EMEA Alfa Romeo
RATI K.
We really hope to have helped you to be completely satisfied with our service and that your feedback will represent this in the short survey we will send you soon. Many thanks!
Gassing Station | Alfa Romeo, Fiat & Lancia | Top of Page | What's New | My Stuff