BMW dealer botched my e92 M3 wheel repair - advice needed!
Discussion
BMW UK wont want to get involved in this and to be honest, that's fair enough.
Presumably, if the job was to your satisfaction, you'd be paying the BMW dealer for the repair and they'd then pay their sub contractor? If this is correct, your case is with the dealer and not the sub contractor.
I don't think it costs a lot to lodge a claim with the Small Claims Court and if you do, I'm sure they'd know you're serious.
If they're saying that the wheel is A1 in every respect, perhaps see if they'd kindly swap it for an identical rim from a used M3 from somewhere in their group stock. If the repair is as poor as you claim, I'm sure they'll politely decline.
Presumably, if the job was to your satisfaction, you'd be paying the BMW dealer for the repair and they'd then pay their sub contractor? If this is correct, your case is with the dealer and not the sub contractor.
I don't think it costs a lot to lodge a claim with the Small Claims Court and if you do, I'm sure they'd know you're serious.
If they're saying that the wheel is A1 in every respect, perhaps see if they'd kindly swap it for an identical rim from a used M3 from somewhere in their group stock. If the repair is as poor as you claim, I'm sure they'll politely decline.
You are the dealers customer, not the repaiers. The dealer is the repairers customer.
You are to reclaim any loss from the dealer, it is then a third party dispute between the dealer and the repairer if the dealer wishes to reclaim their costs.
I think it would be upheld in court that you appointed the dealer to repair the wheel (make as new). If the wheel is now different to as it would be new, then the work has not been carries out to a satisfactory standard. I'm pretty sure that view would be shared by a judge. Although, I doubt very much that it would get as far as a defence. BMW would more than likely opt for an out-of-court settlement.
Your first port of callw ould be to send a "letter before action" stating the details that on X date you were appointed to repair my wheel (give a little detail) and the work was not satisfactory. You now have until X date (usually about 14 days from date of letter) to supply me with a replacement wheel in reasonable condition or to supply me with the equivelent in monetry value. Failure to do so will result in a County Court Claim being issued against you.
Supply them with various ways of contacting you to discuss this matter as well as inviting them to voice their reason why your claim is inapropriate...
Then, if they pay, Happy Days!!! If not... Submit a claim to your local County Court, ensuring to attach any invoices, written quotations etc...
Hope this helps!
ETA - I can't be arsed to sort out spelling as it is late and i cant see my keyboard properly!
You are to reclaim any loss from the dealer, it is then a third party dispute between the dealer and the repairer if the dealer wishes to reclaim their costs.
I think it would be upheld in court that you appointed the dealer to repair the wheel (make as new). If the wheel is now different to as it would be new, then the work has not been carries out to a satisfactory standard. I'm pretty sure that view would be shared by a judge. Although, I doubt very much that it would get as far as a defence. BMW would more than likely opt for an out-of-court settlement.
Your first port of callw ould be to send a "letter before action" stating the details that on X date you were appointed to repair my wheel (give a little detail) and the work was not satisfactory. You now have until X date (usually about 14 days from date of letter) to supply me with a replacement wheel in reasonable condition or to supply me with the equivelent in monetry value. Failure to do so will result in a County Court Claim being issued against you.
Supply them with various ways of contacting you to discuss this matter as well as inviting them to voice their reason why your claim is inapropriate...
Then, if they pay, Happy Days!!! If not... Submit a claim to your local County Court, ensuring to attach any invoices, written quotations etc...
Hope this helps!
ETA - I can't be arsed to sort out spelling as it is late and i cant see my keyboard properly!
Ozzie Osmond said:
IMO you have very little chance of a win by pursuing this.
You did not start out with a "perfect" wheel but a "damaged" wheel in need of replacement or repair. You now have a wheel which is very tidy even if it is not perfect.
...and a wheel that quite possibly does not match the other 3?You did not start out with a "perfect" wheel but a "damaged" wheel in need of replacement or repair. You now have a wheel which is very tidy even if it is not perfect.
OP - is it easily spotted as being different from the others?
Ozzie Osmond said:
IMO you have very little chance of a win by pursuing this.
You did not start out with a "perfect" wheel but a "damaged" wheel in need of replacement or repair. You now have a wheel which is very tidy even if it is not perfect.
Wheel refurbishment/repair is pretty much a set process and not something they've followed here. It does not involve changing the shape of the wheel. You wouldn't accept this with a bodywork repair, so why accept it with your wheels.You did not start out with a "perfect" wheel but a "damaged" wheel in need of replacement or repair. You now have a wheel which is very tidy even if it is not perfect.
OP - It might be worth getting a company like Lepsons to give an opinion on this. It could help your case.
Edited by Webber3 on Friday 27th May 23:22
Work is not to acceptable standard, they have damaged the goods (imho), so they are due to replace it. I think you stand a 100% chance of success - they just don't want to accept responsibility for making the mistake. Why should you be out of pocket for someone else's cock up?
Totally not on.
Totally not on.
Changing tyres is such a PITA, Mercedes Swansea marked my wheels twice whilst changing the tyre.
The 1st refurb I had was about 2 days after picking the car up, guy I used laughed at the quality of the refurb (inside the rim was rough finish) and told me what to say to the dealer, I returned to the dealer told them my concern without getting the damaged one done, they said “we agree the quality of work is poor, we usually send our wheels to your guy anyway, book it in for the 4 to be re-done and tell john to send us the billâ€, I was impressed with the service to say the least!
When they damaged them again I demanded a courtesy car and wanted my guy to fo the repair “as newâ€, they agreed both times - I'm sure the tyre fitters had a few talking too's.
Now I take them to my back street garage and stand over them, insisting if it gets damaged, they will be looking at an £80 bill. Takes them twice as long, but saves you the aggro of having damaged wheels.
OT: As suggested, I would play hard ball, compare the wheel to ones on their forecourt, tell them you want a new wheel as they were the ones that damaged it. Don't write letters, go down there and put pressure on face to face, even take a dictaphone in your pocket if you have too, an email with BMW UK cc'd in may also work. I'm sure they will break! BMW UK will also be interested as imo its very poor customer care for someone who could replace their £55k car at any moment.
The 1st refurb I had was about 2 days after picking the car up, guy I used laughed at the quality of the refurb (inside the rim was rough finish) and told me what to say to the dealer, I returned to the dealer told them my concern without getting the damaged one done, they said “we agree the quality of work is poor, we usually send our wheels to your guy anyway, book it in for the 4 to be re-done and tell john to send us the billâ€, I was impressed with the service to say the least!
When they damaged them again I demanded a courtesy car and wanted my guy to fo the repair “as newâ€, they agreed both times - I'm sure the tyre fitters had a few talking too's.
Now I take them to my back street garage and stand over them, insisting if it gets damaged, they will be looking at an £80 bill. Takes them twice as long, but saves you the aggro of having damaged wheels.
OT: As suggested, I would play hard ball, compare the wheel to ones on their forecourt, tell them you want a new wheel as they were the ones that damaged it. Don't write letters, go down there and put pressure on face to face, even take a dictaphone in your pocket if you have too, an email with BMW UK cc'd in may also work. I'm sure they will break! BMW UK will also be interested as imo its very poor customer care for someone who could replace their £55k car at any moment.
The key words used were by the dealer were, you won't be able to tell once repaired. You can so you reject the work and if you don't get anywhere then it costs around £60 to take them to small claims court.
As said before you wouldn't expect a bodyshop to adjust the integrity of one of your panels so why accept it from these idiots that have badly repaired your wheel.
As said before you wouldn't expect a bodyshop to adjust the integrity of one of your panels so why accept it from these idiots that have badly repaired your wheel.
davislove said:
I can't remember a time I've had tyres changed without some damage to the rim - PITA
I was just thinking the total opposite. I've had almost 40 cars and not once had an issue when replacing tyres. If the tyre company give a toss about the service they provide then things like this wouldn't happen.
Ozzie Osmond said:
IMO you have very little chance of a win by pursuing this.
You did not start out with a "perfect" wheel but a "damaged" wheel in need of replacement or repair. You now have a wheel which is very tidy even if it is not perfect.
Yes, but he paid the company (entered an agreement) to make his wheel perfect, the company took his money, but certainly did not make the wheel perfect.You did not start out with a "perfect" wheel but a "damaged" wheel in need of replacement or repair. You now have a wheel which is very tidy even if it is not perfect.
Like someone else has said previously, if you had a dented wing and you paid someone to repair it to make "as new", then they returned it with the original dent repaired but a massive gouge elswhere, they have failed to uphold their agreement and should rectify their f
k up.The dealer is responsible (assuming you instructed them and were going to pay them the £90). They failed to do what they said they would.
Your remedy is to receive the cost of a wheel less the repair cost from them. Take it to the small claims court if necessary; though take photos of the other wheels along as a comparison.
Your remedy is to receive the cost of a wheel less the repair cost from them. Take it to the small claims court if necessary; though take photos of the other wheels along as a comparison.
an industry standard repair shouldn't be visible surely? I'm sure other wheel refurb companies could verify this which seems to be their main point in not paying out for a new wheel. Of course the other option is to have the edge trimmed off the other 3 but weather this is acceptable is obviously down to your personal preference.
woz said:
You now have 21 days to supply me with a replacement rear wheel in reasonable condition or to supply me with the equivalent in monetary value. Failure to do so will result in a County Court claim being issued against you.
After looking at the picture they have done a reasonable job.
, good luck, but I reckon you'll have a hard job convincing a judge there is anything wrong with the repair.Gassing Station | General Gassing | Top of Page | What's New | My Stuff