Anyone with Tracker recovery success?
Anyone with Tracker recovery success?
Author
Discussion

AMG Merc

Original Poster:

11,955 posts

282 months

Wednesday 15th June 2011
quotequote all
Hi all

I'm researching into how effective the Tracker product/service is (that's the Tracker brand and not alternatives). Has anyone had their P&J recovered? How long did it take? Did they catch the scroats, etc?

I'd be greatful of any 'user' feedback.

Cheers smile

sjc

16,369 posts

299 months

Wednesday 15th June 2011
quotequote all
I had my HSV GTs-R nicked when teh garage left the keys in it.Worked well the, and also due to teh bravery of a copper the car came back intact withinh 30 mins. Also had several call from their call centre to check all O.K when my cars have been on a loader etc to check all was O.K

Lucozade

2,574 posts

308 months

Wednesday 15th June 2011
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Had a really bad experience with Tracker when mines needed an "installation service". Took months to sort out and lots of no-shows by the engineers. In the end they never did find the unit but claimed it was still active and responding. Customer service was dreadful and very arrogant.

Adrian W

15,449 posts

257 months

Wednesday 15th June 2011
quotequote all
Tracker used to be good, now they are rubbish, I have a Horizon, if you have to contact them for any reason they are extremely unhelpful, while my car was being moved recently it kept alarming, all they would say is "is your car safe" I said "I know where it should be, you tell me where it is and ill tell you" waste of space at the other end said " we arn't allowed to do that, so in other words unless you actually know your car is missing it's a wast of money, However I have heard very good reports for the Cobra system.

Blu3R

2,380 posts

228 months

Wednesday 15th June 2011
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I've heard similar stories to those above but not experienced it myself. I have experienced similar with RAC after buying a trackstar system so I'd recommend you steer clear of them too.

D_G

1,937 posts

238 months

Wednesday 15th June 2011
quotequote all
I'm not confident with tracker either. Mines had once since I've had it, I asked tracker to check if it is still working (on since new), they told me they can't check if it works but 'it will work fine if the car is stolen' scratchchin
If the car is nicked and the unit don't work then they aren't bothered if the car isn't recovered, they will just try to sell another one.
I only keep mine active as the insurance requires it.

AMG Merc

Original Poster:

11,955 posts

282 months

Tuesday 21st June 2011
quotequote all
Many thanks all wink