Dealers obligation?
Discussion
I bought a car last Friday which when took out on a test drive seemed ok. Was made up when I bought it as I'd wanted one for a while.
Was from a car dealer not private.
Today I put the car in for a Ford Value £99 service and they came back with that the auxillery belt, tensioner and pulley were noisey and maybe needing replaced.
I called the dealer who gave me a 3 months RAC Platinum warranty, which may be worthless?, and they said theres nothing they can do as a dealer but speak to RAC when the RAC receive the paperwork which should be tomoro.
Any advice on this matter please?
Was from a car dealer not private.
Today I put the car in for a Ford Value £99 service and they came back with that the auxillery belt, tensioner and pulley were noisey and maybe needing replaced.
I called the dealer who gave me a 3 months RAC Platinum warranty, which may be worthless?, and they said theres nothing they can do as a dealer but speak to RAC when the RAC receive the paperwork which should be tomoro.
Any advice on this matter please?
CharlieHotel said:
I understand that when they perform the Ford value service they can try and promote little faults.
Its registered 2007, 67k on the clock.
Theyve put that it is noisy. So can only mean that it's due to be replaced?
Can you hear them?Its registered 2007, 67k on the clock.
Theyve put that it is noisy. So can only mean that it's due to be replaced?
Personally I'm doubt there is a real fault. If you are really worried speak to the place that did the service and ask if they'll provide written proof that they say these items need replacing. Explain you need this because you only just bought the car and want to pursue it.
If they refuse you know they where yanking your chain.
If they give you what you need then take it up with the dealer/trader who sold you the car or the warranty people. Although most warranties outside of manufacturer ones won't replace items due to wear, there has to be an actual fault. So you might need to speak to Ford direct and get them to tell the warranty people that these items don't wear in this timescale/mileage and that they must be faulty.
CharlieHotel said:
I bought a car last Friday which when took out on a test drive seemed ok.
Wonder if they tricked you the same way they tricked me - 'oh sorry, you can't test drive it yet, we need to shuffle the cars around to get it out'. Of course you come back in twenty mins, and the engine is nice and warm, oil doing its job so no rattling. You get it home and it sounds like a skeleton
king a rattlesnake in a biscuit tin.b
ds. Why do think the place that serviced it offered a basic service for a lower price than anywhere else? Just I have been known to lower prices for one off pieces of work for new customers as it is much easier than a sales pitch.
They will advise on work that doesn't need doing, if you are concerned make sure the service schedule is up to date and take a third party warranty that covers belt failure. If you aren't near the recommended change point then just ignore it.
They will advise on work that doesn't need doing, if you are concerned make sure the service schedule is up to date and take a third party warranty that covers belt failure. If you aren't near the recommended change point then just ignore it.
anonymous said:
[redacted]
In all honest I can't hear nothing no. Not when the engine is running and the hood is up and not when inside the car(it's quite quiet inside).I will get somebody with a little more mechanical knowledge than myself to have a look at it today.
I'm trying to look in the service book when the belts need changing but can't see where it says.
My Haynes manual has just came so I presume it should say in there.
Sorry for replying late.
Info here
http://www.talkford.com/topic/155216-20-tdci-timin...
Doesn't sound like they need to be changed unless they are noisey.
Just pray the clutch doesn't go 4 months after you bought it like my Dads did on his Mondy.
Its expensive and includes the DMF.
http://www.talkford.com/topic/155216-20-tdci-timin...
Doesn't sound like they need to be changed unless they are noisey.
Just pray the clutch doesn't go 4 months after you bought it like my Dads did on his Mondy.
Its expensive and includes the DMF.
thats a new one 
Warranties cover mechanical failure not worn out servicable items RAC will say no probably
If it needs replacing the dealer has the responsibility to pay or do it themselves as irrespective of warranty they have a 90 day liability
Question : why are you getting a car serviced when you have had it a week why did the dealer not do it .?
If it needs replacing the dealer has the responsibility to pay or do it themselves as irrespective of warranty they have a 90 day liability
Question : why are you getting a car serviced when you have had it a week why did the dealer not do it .?
Right i've googled the problem, and google brought back a check to see if it may be this problem
The check was to run it at idle, lift the bonnet up and engine cover and hear the tensioner. If it's noisy it needs replacing.
I phoned up Fords back just before and spoke to the man who explained what they meant when they wrote Auxillery belt, tensioner and belt noisy.
-Note this was classed as Red with them which means fix asap.
The man on the phone said it could go at any time soon, so it needs replacing. He seemed clued up on this specific mondel too.
Now I have just rung up the dealer and explained that this needs fixing at a quote of £350. What action would he want to take I asked.
He said listen mate we knocked off £200 off the sale so that covers it. Get in touch with the Warranty that we provided you and see if they will cover it.
I had already contacted the warranty company, RAC and they said you've only had it a week. You will have to sort it out with the dealer as it sounds like they have sold it to you like this.
The dealer has said I'm going to have to speak to the other guys about this (he runs the dealership with his brother). I said I will call back up Monday.
Also note I had to replace two tyres replaced yesterday too, one with an egg in it and a rear tyre with 2mm tread. I didn't notice these when I bought the car which I guess is my fault.
Also the Ford service, and the tyre place have said to me that the rear pads need replacing as soon as possible.
My head feels like it is placed in a vice, when I should actually be enjoying the car. I bought it from a dealer as I thought I had recourse if things did go wrong?
The check was to run it at idle, lift the bonnet up and engine cover and hear the tensioner. If it's noisy it needs replacing.
I phoned up Fords back just before and spoke to the man who explained what they meant when they wrote Auxillery belt, tensioner and belt noisy.
-Note this was classed as Red with them which means fix asap.
The man on the phone said it could go at any time soon, so it needs replacing. He seemed clued up on this specific mondel too.
Now I have just rung up the dealer and explained that this needs fixing at a quote of £350. What action would he want to take I asked.
He said listen mate we knocked off £200 off the sale so that covers it. Get in touch with the Warranty that we provided you and see if they will cover it.
I had already contacted the warranty company, RAC and they said you've only had it a week. You will have to sort it out with the dealer as it sounds like they have sold it to you like this.
The dealer has said I'm going to have to speak to the other guys about this (he runs the dealership with his brother). I said I will call back up Monday.
Also note I had to replace two tyres replaced yesterday too, one with an egg in it and a rear tyre with 2mm tread. I didn't notice these when I bought the car which I guess is my fault.
Also the Ford service, and the tyre place have said to me that the rear pads need replacing as soon as possible.
My head feels like it is placed in a vice, when I should actually be enjoying the car. I bought it from a dealer as I thought I had recourse if things did go wrong?
CharlieHotel said:
Now I have just rung up the dealer and explained that this needs fixing at a quote of £350. What action would he want to take I asked.
He said listen mate we knocked off £200 off the sale so that covers it. Get in touch with the Warranty that we provided you and see if they will cover it.
I had already contacted the warranty company, RAC and they said you've only had it a week. You will have to sort it out with the dealer as it sounds like they have sold it to you like this.
When you buy a car, your contract is with the dealer so if the RAC don't want to cooperate then the buck stops with the dealer- don't let the dealer wriggle out of its obligations here. The dealer sold you the warranty as well as the car, so the buck stops with the dealer to sort the mess out, not you.He said listen mate we knocked off £200 off the sale so that covers it. Get in touch with the Warranty that we provided you and see if they will cover it.
I had already contacted the warranty company, RAC and they said you've only had it a week. You will have to sort it out with the dealer as it sounds like they have sold it to you like this.
Whether they knocked £2 or £2000 off is irrelevant.
Go back to the dealer. Be nice and polite but very firm that it's their problem. Don't budge from that position.
Remember that rejecting a car is a very drastic move that's a big headache and it's difficult, so it should only be used as a last resort. Also remember that the dealer needs to be given a fair chance to fix it first. It's far, far better to negotiate a compromise with the dealer if you can. But you can use the (polite) threat of rejection to get them moving if they're persistently refusing to put right a faulty product. (Do your homework on the law first before you do though- if you're rejecting it, you need it to be done totally by the book.)
In all honesty I don't want to give the car back. Granted if I got the money back in the end I could go out and get a similar car but I don't want to do that.
I paid £7500 for it when it was advertised at £7700, not much of a discount at all I thought.
Yesterday I have just paid £280 for two tyres, the brakes and pads will need doing which will be another £150 but the main issue is the aux belt,pulley an tensioner. The quote is £350 from Fords, so roughly £280 from an indie. If he paid for that then I would be happy.
I've been polite to him, pointed out the problems and what I'm willing to pay and have paid for (tyres and brakes) but I want the aux belt doing.
I have read on the net about the sales of goods act, that the car has to be in satisfactory condition. Obviously the issue that I'm having wasn't in satisfcatory condition when I purchased it as it has only been 8 days, 6 days since the problem was diagnosed.
I'll be ringing him up Monday morning and seeing what he is going to do.
If he isn't prepared to repair it does anybody know the best procedure to go through?
I'm going to call Trading Standards up Monday to get some advice. They're closed weekends.
I paid £7500 for it when it was advertised at £7700, not much of a discount at all I thought.
Yesterday I have just paid £280 for two tyres, the brakes and pads will need doing which will be another £150 but the main issue is the aux belt,pulley an tensioner. The quote is £350 from Fords, so roughly £280 from an indie. If he paid for that then I would be happy.
I've been polite to him, pointed out the problems and what I'm willing to pay and have paid for (tyres and brakes) but I want the aux belt doing.
I have read on the net about the sales of goods act, that the car has to be in satisfactory condition. Obviously the issue that I'm having wasn't in satisfcatory condition when I purchased it as it has only been 8 days, 6 days since the problem was diagnosed.
I'll be ringing him up Monday morning and seeing what he is going to do.
If he isn't prepared to repair it does anybody know the best procedure to go through?
I'm going to call Trading Standards up Monday to get some advice. They're closed weekends.
CharlieHotel said:
Right i've googled the problem, and google brought back a check to see if it may be this problem
The check was to run it at idle, lift the bonnet up and engine cover and hear the tensioner. If it's noisy it needs replacing.
Does this mean that you've listened to the car and the bearing is noisy, or that you are running around like a headless chicken before you know that there is a problem . . . my 2p, take it to somebody who doesnt need google to tell them how to diagnose a fault and get their opinion . . . the reality is that as soon as you get trading standards involved, your going to piss away any none statutory good will from the dealer, so make sure you have an EXPERT opinion, before doing anything else.The check was to run it at idle, lift the bonnet up and engine cover and hear the tensioner. If it's noisy it needs replacing.
Gassing Station | General Gassing | Top of Page | What's New | My Stuff