Dealer incompetence
Discussion
I took my MK5 golf into the garage to have a rattle fixed in the boot and it was delivered back with the airbag light on and the replacement key tag cut off and lost! Does anyone know what the airbag problem might be? I presume there was a lot of rummaging around the boot area. Also what's the position with the key tag - can they just order a new one from VW?
P.S re airbag...if your car is three door the airbag light is generally the switch under one of the front seats...any reputable garage will have a copy of VAGCOM which means they can go into the cars ecu and switch off the light...if they haven't bothered to invest a couple of hundred quid on VAGCOM....take your car to another garage
blearyeyedboy said:
I'd (politely) disagree with Deva and would expect any garage that messed up to put this right. But in any event, park your car somewhere that isn't your home address while you sort it out. Really.
If someone did order the key and steal the car VW would surely have a record of where they sent it to? I think this stupidity rather than an attempt to take the car but now they know I know it's missing that'll hopefully put em off!duckers26 said:
If someone did order the key and steal the car VW would surely have a record of where they sent it to? I think this stupidity rather than an attempt to take the car but now they know I know it's missing that'll hopefully put em off!
It might be innocent stupidity. In fact, it probably is. But there's a reasonable chance it might not be, and if it were my wheels they'd now be parked at a good friend's house instead. But I've got a good friend with an empty garage who lives 2 miles away and I could do without my car for 2-3 days; if it's a big hassle for you to find somewhere else to park it then you have to weigh up that hassle against the risk of your car vanishing. Is it worth your peace of mind to park it a few blocks away?duckers26 said:
If someone did order the key and steal the car VW would surely have a record of where they sent it to? I think this stupidity rather than an attempt to take the car but now they know I know it's missing that'll hopefully put em off!
Sent to the dealership, I imagine. And I bet the computer they use to do it isn't logged in by each person individually. davepoth said:
duckers26 said:
Hadn't occurred to me. If someone applies for the keys do they need to supply any ID?
Not if they work at a VAG dealership I imagine.Just as they are with ordering number plates over the counter. Computer prints the plates, it stores all plates it prints in the system to provide an audit trail etc. It's not a flawless system (as none is really), but nor is it as simple as some may suspect. That and you'd have to be as dumb as a post to copy a spare key at your workplace unless you really wanted to get caught.
They can drop off easily enough when your keys are being stuck on dealer tags/fobs whilst it's in though. I've torn the little tab that keeps them on the keyring when taking them in PX often enough and I've never stolen any customers' cars.
Edited by Zwoelf on Wednesday 22 June 23:16
Zwoelf said:
In which case they could give back the keytag, having used it to order and duplicate keys and you'd be none the wiser. Keys going out need to be paid for (as them being ordered will have generated a cost in the system, costs must be balanced or otherwise reconciled - i.e a credit note raised when parts are returned unused), there's an invoice trail and the V5C and photo ID are usually required to cover the dealership's arse against this sort of thing. Also, there'd be a record of which diagnostic machine, operated by whom was used to code the key to the car etc.
Just as they are with ordering number plates over the counter. Computer prints the plates, it stores all plates it prints in the system to provide an audit trail etc. It's not a flawless system (as none is really), but nor is it as simple as some may suspect. That and you'd have to be as dumb as a post to copy a spare key at your workplace unless you really wanted to get caught.
They can drop off easily enough when your keys are being stuck on dealer tags/fobs whilst it's in though. I've torn the little tab that keeps them on the keyring when taking them in PX often enough and I've never stolen any customers' cars.
You've never seen the Nick Cage Gone in 60 Seconds? Just as they are with ordering number plates over the counter. Computer prints the plates, it stores all plates it prints in the system to provide an audit trail etc. It's not a flawless system (as none is really), but nor is it as simple as some may suspect. That and you'd have to be as dumb as a post to copy a spare key at your workplace unless you really wanted to get caught.
They can drop off easily enough when your keys are being stuck on dealer tags/fobs whilst it's in though. I've torn the little tab that keeps them on the keyring when taking them in PX often enough and I've never stolen any customers' cars.
Edited by Zwoelf on Wednesday 22 June 23:16
Rich_W said:
Airbag fault will be the YELLOW plug under the seat. Can be either of the front ones. Needs to be cut out and the wires joined together without it.
Very very common on Golf, Passat, Jetta and Touran
Don't know why they would be playing about under the front seats though as the rattle was in the boot. Are there sensors in the boot area for sidebags?Very very common on Golf, Passat, Jetta and Touran
There's one under the rear seat base. IIRC. If you want to remove the base to check it. Pull it up at the front edge. Then push the back of the base DOWN and push the whole lot BACKWARDS. To refit it. Just line it all up and sit on it
The seat airbag fault is quite common though. May have just been bad timing on their part.
Can't comment on the key situation. It "might" have just fallen off in their key cupboard? What did they say when you askeed them?
The seat airbag fault is quite common though. May have just been bad timing on their part.
Can't comment on the key situation. It "might" have just fallen off in their key cupboard? What did they say when you askeed them?
Edited by Rich_W on Thursday 23 June 00:15
Rich_W said:
There's one under the rear seat base. IIRC. If you want to remove the base to check it. Pull it up at the front edge. Then push the back of the base DOWN and push the whole lot BACKWARDS. To refit it. Just line it all up and sit on it
The seat airbag fault is quite common though. May have just been bad timing on their part.
Can't comment on the key situation. It "might" have just fallen off in their key cupboard? What did they say when you askeed them?
Well yesterday they said they were looking for it and I haven't spoken to them yet today so be interesting to hear.The seat airbag fault is quite common though. May have just been bad timing on their part.
Can't comment on the key situation. It "might" have just fallen off in their key cupboard? What did they say when you askeed them?
Edited by Rich_W on Thursday 23 June 00:15
Well this whole story has taken a very different turn. When investigating the dealership has found out that the car has been in a massive rear shunt that has required most of the offside and the boot lid to be replaced and the chassis straightened out.
The car was bought under a VW approved scheme back in 2007 and nothing has happened to it since. The dealer that found the damage said that it should never have been sold under the approved scheme given the extent of it and that when doing their checks it was so obvious the other dealer should have picked it up (car is HPI clear and there is no record of it ever going through a VW workshop).
Now I don't know if it is safe or not but I just want rid of it knowing this history. I have contacted the supplying dealership and they are "investigating". What should I be pushing for and what are my rights in this situation?
The car was bought under a VW approved scheme back in 2007 and nothing has happened to it since. The dealer that found the damage said that it should never have been sold under the approved scheme given the extent of it and that when doing their checks it was so obvious the other dealer should have picked it up (car is HPI clear and there is no record of it ever going through a VW workshop).
Now I don't know if it is safe or not but I just want rid of it knowing this history. I have contacted the supplying dealership and they are "investigating". What should I be pushing for and what are my rights in this situation?
I would be looking for a full refund or an identical car that has not been through the mill at no extra cost to me, the dealer on the other hand will probably come back to you with another car that he can roll the whole thing into another deal for himself minimising any potential 'loss'.
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