Wanted, Field Support Engineer
Discussion
To provide both on-site and remote engineering support for automation products in the UK, Europe and USA as directed
Key Job Accountabilities
• Act as first and second line support for the field installed base of automation products, including fault finding and rectification.
• Responsible for maintaining fault finding data, and feedback of product data to customers and internal groups.
• Maintaining call status data in the Syteline call management database to ensure that customer information is up to date and accurate.
• Installation and commissioning of the product range as required.
• Conduct customer operator and maintenance training for products as required.
• Liaison with the Product Support Engineers, Customer Support Engineers and the Technical Support Engineer.
• To install product hardware and software upgrades to already installed customer equipment and obtain customer acceptance.
Education/Qualifications/Special Training
Either HND or Degree in Mechanical/Electrical Engineering. Formal training in hardware set-up and configuration (PLC and Windows/NT&XP operating environments). Field engineering experience would be considered in lieu of a formal qualification.
• Experience
• Several years of working in a test or field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment or special purpose machines
• Experience of electrical and mechanical fault-finding at system and component level
• Understanding of automatic mechanisms and their associated electrical control systems
• Previous experience of operating on-call/call-out/immediate travel, both in and out of normal working hours
drop me line if interested
Key Job Accountabilities
• Act as first and second line support for the field installed base of automation products, including fault finding and rectification.
• Responsible for maintaining fault finding data, and feedback of product data to customers and internal groups.
• Maintaining call status data in the Syteline call management database to ensure that customer information is up to date and accurate.
• Installation and commissioning of the product range as required.
• Conduct customer operator and maintenance training for products as required.
• Liaison with the Product Support Engineers, Customer Support Engineers and the Technical Support Engineer.
• To install product hardware and software upgrades to already installed customer equipment and obtain customer acceptance.
Education/Qualifications/Special Training
Either HND or Degree in Mechanical/Electrical Engineering. Formal training in hardware set-up and configuration (PLC and Windows/NT&XP operating environments). Field engineering experience would be considered in lieu of a formal qualification.
• Experience
• Several years of working in a test or field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment or special purpose machines
• Experience of electrical and mechanical fault-finding at system and component level
• Understanding of automatic mechanisms and their associated electrical control systems
• Previous experience of operating on-call/call-out/immediate travel, both in and out of normal working hours
drop me line if interested
I'm interested, let me tell you about my work experience.Please let me know if your interested in contacting me.
I have been working as an Integration Team Engineer for a Medical Device company Hospira Worldwide traveling to various hospitals around the US. As a Hospira engineer my job description included building Windows 2003 servers, installing SQL 2005 and creating databases for the Hospira’s Mednet 5.4 server application also installed MEDNET MEDS software on the hospitals pharmacy workstations. I would also configure infuser pumps for use on wireless and hard wire networks. Working with the pharmacist I would help create and transfer drug libraries to them. I would also setup training classes for Biomed, Pharmacy and Nursing staff in all aspects of Mednet server software which included reporting, configuration, service and maintenance. At present I'm working for a company which manufactures industrial grade security IP based video camera systems. I hold a position as a Field Support Engineer running projects onsite traveling to companies nationwide with some International travel. I have been trying to get another job in Medical Device field since I was laid-off from Hospira. I have been in the Field Service profession for over 15 years I’m self motivated can work independently, I have a professional approach when working with clients and coworkers and most importantly in my opinion I’ am honest and hardworking and my working philosophy is never leave a project until it is completed to the customers satisfaction.
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