Insurance / Claims Management Company Issue
Discussion
Hi Guys,
I've been having a dreading time for the past couple of months with third party's insurance company and an Accident Management company (Accident Exchange).
Story is:
Third party hit my car while it was parked up. I came back to find the car damaged and with a note of drivers details. Car was sent to BMW in the morning who forwarded me on to Accident Exchange who said who will deal with the claim and give me a like for like vehicle until mine goes for repair etc.
This was all 5 months ago (1st March) - In the meantime i have been in their hire car which costs £285 a day. I have had to chase up AE nearly 2/3 times a week to get updates of the case but every time i called they seem to have been waiting for third party to respond. Third party initially admitted liability (verbally i've been told).
I had an accident investigator came over for me to give a statment - which this statement seemed to basically cover AE's rear end if they ran in to problems as he asked me at the end - why i needed a hire car etc. Also another accident investigator was appointed to the third party as they said that couldn't get hold of the driver, so they went to chase the person up further..
Meanwhile, on the 1st of July, AE notified me that third party with-drew liability and that they were not disclosing what their concerns/issues were. I got a friend who has soliciting background to give them a call in regards of the claim to find out that they have issues with their drivers indemnity / quantum? What do these exactly me and what position does it put me in?
I however went through my insurance (had to pay excess etc) around a week or two ago who basically said the vehicle was a Cat C salvage from the estimate BMW had given (As i mentioned to AE there was additional damage to the vehicle which was not on the first statment, so they did another estimate which came up to around 10k as oppose to their first agreed figure of 6.6k).
So at this stage, I decided to buy my vehicle back and sell on as it is (The wisest thing to do). Gap Insurance etc were all notified and they're sending me a cheque for the GAP and my finance company is being sent a cheque through my insurance.
.. Now i cannot get my vehicle out as third party is not looking to pay for the storage charges of the vehicle and nor is my insurance as they're saying "If this had gone through us we wouldn't of tolled up 5 months worth of storage charges" - which they are right and they said from day 1 that they wouldn't be liable for the storage charges.
What i want to know is that Accident Exchange could of taken the issue to court/instructed a solicitor to look at the case as it's been over three months - which is the period that they work with in to resolve liability.
I have been in the hire car which has been building up and up over the past 5 months - With AE just being really slow about the whole process!
It seems to be that Accident Exchange hasn't been fully doing their duty and chasing up the third party - nor giving me advice that such things can occur and have advised me to take the vehicle out of the storage etc.
What is my position?
What is Accident Exchanges's position?
Thanks a lot!
I've been having a dreading time for the past couple of months with third party's insurance company and an Accident Management company (Accident Exchange).
Story is:
Third party hit my car while it was parked up. I came back to find the car damaged and with a note of drivers details. Car was sent to BMW in the morning who forwarded me on to Accident Exchange who said who will deal with the claim and give me a like for like vehicle until mine goes for repair etc.
This was all 5 months ago (1st March) - In the meantime i have been in their hire car which costs £285 a day. I have had to chase up AE nearly 2/3 times a week to get updates of the case but every time i called they seem to have been waiting for third party to respond. Third party initially admitted liability (verbally i've been told).
I had an accident investigator came over for me to give a statment - which this statement seemed to basically cover AE's rear end if they ran in to problems as he asked me at the end - why i needed a hire car etc. Also another accident investigator was appointed to the third party as they said that couldn't get hold of the driver, so they went to chase the person up further..
Meanwhile, on the 1st of July, AE notified me that third party with-drew liability and that they were not disclosing what their concerns/issues were. I got a friend who has soliciting background to give them a call in regards of the claim to find out that they have issues with their drivers indemnity / quantum? What do these exactly me and what position does it put me in?
I however went through my insurance (had to pay excess etc) around a week or two ago who basically said the vehicle was a Cat C salvage from the estimate BMW had given (As i mentioned to AE there was additional damage to the vehicle which was not on the first statment, so they did another estimate which came up to around 10k as oppose to their first agreed figure of 6.6k).
So at this stage, I decided to buy my vehicle back and sell on as it is (The wisest thing to do). Gap Insurance etc were all notified and they're sending me a cheque for the GAP and my finance company is being sent a cheque through my insurance.
.. Now i cannot get my vehicle out as third party is not looking to pay for the storage charges of the vehicle and nor is my insurance as they're saying "If this had gone through us we wouldn't of tolled up 5 months worth of storage charges" - which they are right and they said from day 1 that they wouldn't be liable for the storage charges.
What i want to know is that Accident Exchange could of taken the issue to court/instructed a solicitor to look at the case as it's been over three months - which is the period that they work with in to resolve liability.
I have been in the hire car which has been building up and up over the past 5 months - With AE just being really slow about the whole process!
It seems to be that Accident Exchange hasn't been fully doing their duty and chasing up the third party - nor giving me advice that such things can occur and have advised me to take the vehicle out of the storage etc.
What is my position?
What is Accident Exchanges's position?
Thanks a lot!
Give Steve (AnniesDad) at Europa Consultants a call.
http://pistonheads.com/gassing/profile.asp?name=an...
http://pistonheads.com/gassing/profile.asp?name=an...
Thanks for the reply. I'll give him a shout tomorrow hopefully.
AE is basically pushing for me to either accept the vehicle to be repaired (which I wouldn't want it to be done, as i didn't buy an accident damaged/repaired vehicle!) or for me to basically pull out - so that the storage costs are sorted.. for now. Arghhh what to do!
AE is basically pushing for me to either accept the vehicle to be repaired (which I wouldn't want it to be done, as i didn't buy an accident damaged/repaired vehicle!) or for me to basically pull out - so that the storage costs are sorted.. for now. Arghhh what to do!
A great example of why not to accept these stupid accident management company's - this is why insurance is getting so expensive.
Dont get Why don't you want your car repaired? That is what the insurance is for it's not as if you are driving something so perfect it's no good if it's had some repairs.
Dont get Why don't you want your car repaired? That is what the insurance is for it's not as if you are driving something so perfect it's no good if it's had some repairs.
miniman said:
Give Steve (AnniesDad) at Europa Consultants a call.
http://pistonheads.com/gassing/profile.asp?name=an...
Probably a good call, as the written story gives rise to too many questions that are just going to get drowned out in noise here in GG. You might repost to SP&L, but this sounds fairly complex.http://pistonheads.com/gassing/profile.asp?name=an...
If the TP Insurer are talking about indemnity they mean they are not sure they are liable for the driver, indemnity means providing cover. Quantum is basically a posh word for cost. I would imagine the TPI are going to go mental at 5 months in a hire car, so may be disputing.
It seem you have now gone via your insurer ? I can't see AE being happy with this, but again, it is hard to see what has really happened.
rallycross said:
Dont get Why don't you want your car repaired? That is what the insurance is for it's not as if you are driving something so perfect it's no good if it's had some repairs.
Why should I? I know it's a repaired car at the end of the day. If the choice was to get repaired car then i would of at 1/4 of the price as oppose to pay 18k! The damage aint minimal - the hub is bent, there might be damage to the drive-shaft, and problems might come up in the differential later on!Noger said:
If the TP Insurer are talking about indemnity they mean they are not sure they are liable for the driver, indemnity means providing cover.
How can they not be liable if my car was parked up?!??!!!?!!!Noger said:
Quantum is basically a posh word for cost. I would imagine the TPI are going to go mental at 5 months in a hire car, so may be disputing.
So lets say he hasn't been paying his monthly insurance policy - I'll get penalised for all this?!!They know i'm in a hire vehicle from day 1.. Funny thing is - they recently with-drew liability!
Noger said:
It seem you have now gone via your insurer ? I can't see AE being happy with this
AE seems to be convinced that they're going to recover the costs etc - Would this in any way effect me at all if they can't get payment from third party, as they couldn't even get the storage out of them?!
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