Fraud on The Mrs Santander account AGAIN!
Discussion
So for the third time in three years someone has hacked into my partners business account and relieved her of a considerable sum of money. The first time, about three years ago, they sent a cheque from her account to themselves (A flat in West London), the second time about a year later a similar thing happened again and then again, today she noticed that someone had set up a direct debit which came out of her account this morning for another large four figure amount.
After each of these events we have been immediately reimbursed but that is not the point. You phone up the fraud department and your told 'not to worry'.... NOT TO f
kING WORRY, I'LL GIVE YOU NOT TO WORRY, THIS IS THE THIRD TIME THIS HAS HAPPENED IN THREE fkING YEARS. SOMEONE HAS GOT ALL OUR PASSWORDS, PIN NUMBERS AND BANK DETAILS AND THEY SEEM TO BE ABLE TO OPEN UP A DIRECT DEBIT IN OUR NAME EASIER THAN IF WENT INTO THE BANK AND DO IT OURSELVES!
After speaking to the head of Santander's fraud department on every occasion, many times, and after having been told that it won't happen again....it does! How can someone just set up a direct debit without knowing any of our passwords, pin numbers, dates of birth etc etc etc. I can only think its an inside job.
We have 5 Santander accounts between us and, yes, we are closing them all even though, especially with the business account, its gonna be a lot of work.
Is it now time to go to the police about this. I keep thinking that all the time that its kept in-house at Santander its going to keep happening, if not to us, to other people as well.
After each of these events we have been immediately reimbursed but that is not the point. You phone up the fraud department and your told 'not to worry'.... NOT TO f
kING WORRY, I'LL GIVE YOU NOT TO WORRY, THIS IS THE THIRD TIME THIS HAS HAPPENED IN THREE fkING YEARS. SOMEONE HAS GOT ALL OUR PASSWORDS, PIN NUMBERS AND BANK DETAILS AND THEY SEEM TO BE ABLE TO OPEN UP A DIRECT DEBIT IN OUR NAME EASIER THAN IF WENT INTO THE BANK AND DO IT OURSELVES!After speaking to the head of Santander's fraud department on every occasion, many times, and after having been told that it won't happen again....it does! How can someone just set up a direct debit without knowing any of our passwords, pin numbers, dates of birth etc etc etc. I can only think its an inside job.
We have 5 Santander accounts between us and, yes, we are closing them all even though, especially with the business account, its gonna be a lot of work.
Is it now time to go to the police about this. I keep thinking that all the time that its kept in-house at Santander its going to keep happening, if not to us, to other people as well.
It's happened to me three times now too, I would go to another bank only they fked up the overdraft on my account and I ended up with two accounts and two overdrafts. That's something else to sort out.
They really are useless, the staff will lie to your face for an easy life instead of sorting the problem out.
ked up the overdraft on my account and I ended up with two accounts and two overdrafts. That's something else to sort out.They really are useless, the staff will lie to your face for an easy life instead of sorting the problem out.
The only experience I have ever had with Santander was using one of their cashpoints. It withheld my debit card for absolutley no reason, the day before I needed to pay for the balance and collect my new-to-me car.
Based on your post(and out of spite because of the card fiasco), I'll never use them and will warn others of your problems also.
Naming and shaming does sometimes have its place here.
Based on your post(and out of spite because of the card fiasco), I'll never use them and will warn others of your problems also.
Naming and shaming does sometimes have its place here.
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