Thursday 3rd June 2004

Green Flag introduce SMS Updates

Waiting motorists to get progress reports on their mobile phone

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Motorists stranded at the roadside can now find out exactly when help will arrive, thanks to a new system introduced by Green Flag Motoring Assistance.

New technology means that Green Flag customers who call for help using their mobile phone can receive messages informing them of the progress of the recovery and an estimated time of arrival at the scene of the breakdown. Recent research by Green Flag has revealed that the top reason motorists carry mobile phones in their cars is in case of a breakdown.

The system called Real Time Incident Updates sends text message updates automatically to keep customers informed on the progress of their recovery.

The new technology also enables Green Flag's recovery agents to inform the incident management centre of any changes. When the system receives an update it automatically sends an SMS text message update to the customer's mobile phone.

Green Flag spokesperson Melanie Denny said: "Breaking down can be a distressing experience, particularly for lone drivers and drivers in dangerous or remote locations. This new service regularly reassures motorists that help is on its way, providing peace of mind and ensuring customers are fully informed every step of the way."

Link : www.greenflag.co.uk

[Mikey G]

The AA already do this, good feature but nothing to shout about!
I was waiting for the AA to arrive while down a friends house, Nice man pulls up and starts his diagnoses, 5 minutes later i get a text to say he'll be along shortly now thats service

[basil brush]

I thought GF introduced this about 2 years ago.