Small issue with main dealer
Discussion
Not the end fo the world by any means, but wondered if anyone had had the same experience?
Noticed on a recent visit to my local main dealer that they were offering a pretty good service for alloy refurb. Saves me taking the car or getting a mobile guy round, plus I wanted the wheels chemically stripped, as have been dissapointed with previous 'sandpaper' refurbs.
Anyway. A couple of mates called this morning as they thought my car had been pinched, as it had been seen on the road yesterday with two blokes in it. All they should do is take the wheels to Birmingham to be stripped, then all painting is carried out at the dealership.
Service bloke has just called me back to say its part of their normal service that when ANY car is booked in for whatever reason, including a valet, it is subject to 'a health check' which includes a road test. Apparently there was also an apprentice in the car.
Can anyone advise whether this is the norm? Obviously I took a note of mileage before dropping off.
Noticed on a recent visit to my local main dealer that they were offering a pretty good service for alloy refurb. Saves me taking the car or getting a mobile guy round, plus I wanted the wheels chemically stripped, as have been dissapointed with previous 'sandpaper' refurbs.
Anyway. A couple of mates called this morning as they thought my car had been pinched, as it had been seen on the road yesterday with two blokes in it. All they should do is take the wheels to Birmingham to be stripped, then all painting is carried out at the dealership.
Service bloke has just called me back to say its part of their normal service that when ANY car is booked in for whatever reason, including a valet, it is subject to 'a health check' which includes a road test. Apparently there was also an apprentice in the car.
Can anyone advise whether this is the norm? Obviously I took a note of mileage before dropping off.
mercfunder said:
Unless they wrapped round a lamp-post, just move on, life's too short.
I know! Just wondered if it was the norm that all cars booked in, for even a valet, are subject to a full inspection and road test. Guess I just dont like it being driven, as have had issues with denial of scratches, etc in the past.
STW2010 said:
I wouldn't be happy with that. They could have used one of the dealerships cars to take your wheels for stripping, and the road test is a load of b
ks.
They told me when car was booked in, that they remove the wheels at the dealership and take the wheels by van to the strippers.ks.
E31Shrew said:
Service bloke has just called me back to say its part of their normal service that when ANY car is booked in for whatever reason, including a valet, it is subject to 'a health check' which includes a road test. Apparently there was also an apprentice in the car.
Can anyone advise whether this is the norm? Obviously I took a note of mileage before dropping off.
Going back some years I took my company car to a dealer for some warranty work and was surprised when the dealer rang and said it needed new front pads. I asked him why they would even have looked and he said they do a standard safety check on all vehicles that come in.Can anyone advise whether this is the norm? Obviously I took a note of mileage before dropping off.
A lot of main dealers do "health checks" on any car they have in for whatever reason. They usually do brake fluid water content, anti-freeze level etc. The reason is so they can phone you to tell you that it is ready and then advise that some other small things ought to be done sir because otherwise you'll crash and burn in a ball of flames as soon as you drive off and only an idiot would want that wouldn't they sir?
There is a local dealer of a certain marque we use for diagnostics because the main dealer system gets far more detail and saves time over any third party system. We put them in at trade rates usually with a trade plate in the window and, without fail, they come back with a "healthcheck report"!
There is a local dealer of a certain marque we use for diagnostics because the main dealer system gets far more detail and saves time over any third party system. We put them in at trade rates usually with a trade plate in the window and, without fail, they come back with a "healthcheck report"!
confused_buyer said:
The reason is so they can phone you to tell you that it is ready and then advise that some other small things ought to be done sir because otherwise you'll crash and burn in a ball of flames as soon as you drive off and only an idiot would want that wouldn't they sir?
I'm sure it's mainly that but also arse-covering in case the car is driven off only for the brakes to fail and mow down a row of children. Of course the driver would say "I only got it back from the garage a few mins ago" and then there would be a load of st for the garage - "they're supposed to be experts, why didn't they notice" etc etc.Deva Link said:
I'm sure it's mainly that but also arse-covering in case the car is driven off only for the brakes to fail and mow down a row of children. Of course the driver would say "I only got it back from the garage a few mins ago" and then there would be a load of st for the garage - "they're supposed to be experts, why didn't they notice" etc etc.
So in the OP's case they drive the car so that any mowing down of children is done by the technicians? Talk about customer service! t for the garage - "they're supposed to be experts, why didn't they notice" etc etc.
E31Shrew said:
STW2010 said:
I wouldn't be happy with that. They could have used one of the dealerships cars to take your wheels for stripping, and the road test is a load of bks.
They told me when car was booked in, that they remove the wheels at the dealership and take the wheels by van to the strippers.ks.tGassing Station | General Gassing | Top of Page | What's New | My Stuff