Dealer very unpleasant after taking my business elsewhere
Discussion
I enquired about a lease offer for a Fiat 500 TwinAir last Sunday.
Had some test drives in the car and e-mailed the relevant documents to a sales rep. from the dealer.
He wrote me an email Friday the 2nd, that he had sent my documents to the leasing company and I would hear from him shortly. On Tuesday the 6th i rang the leasing company, to inquire about the status of my credit approval. They told me that they had recieved nothing from the dealer. In the meantime, I had driven past another dealer which had a car in the right spec and colour on the forecourt. I got his card, and told him I would get in touch if things didn't start happening with the 1st dealer.
I sent him my documents and had my credit approval hours later the same day. I then placed an order with this dealer, getting the car next week. An hour later I recieve a second credit approval from the 1st dealer.
Today the 1st dealer calls me to ask what the status is. I tell him, that the leasing company had told me that they had recieved nothing from him, and as such I had taken my business elsewhere. He tells me that he sent the documents on Friday the 2nd and EasyFleet are lying.
He tells me that he is shocked by my behaviour and he will have his sales manager call me. 20 minutes later I get a call from the sales manager, which informs me that I'm legally bound to accept the offer they got me from the leasing company. As a legal student, I know this isn't the case, which I inform him. He starts of telling me that the documents were sent on Friday the 2nd and then by mistake, tells me that he is "looking at the email sent on the 6th". I then tell him, that I have now caught the sales rep. lying twice and now his manager as well, and as such I have made the deicision to take my business elsewhere.
He then tells me that I will recieve and will have to pay for two cars, as well as being billed for the sales rep.'s labour. I inform him that I don't want any more contact over the phone, if they have any further comments about the matter, they can state it in a written letter.
He assures me that I haven't heard the last word in this case and I will be hearing much more from them. He also tells me that the CEO of the dealer network was shocked to hear of this outrageos behavior.
I then call up the leasing company, which correctly informs me that I'm not legally bound by the offer recieved from the 1st dealer. She is very understanding and tells me that she will take contact to the sales manager and inform him that I am not legally bound and to take no further contact to me.
This doesn't satisfy me though, so I'm writing a mail to the CEO of the dealer network as well as the Fiat importer in Denmark, to at least, get a warning for the two employees, hopefully get them fired.
How the hell do these people keep in business? Did they really expect they could force me into the deal after lying to me several times?
Had some test drives in the car and e-mailed the relevant documents to a sales rep. from the dealer.
He wrote me an email Friday the 2nd, that he had sent my documents to the leasing company and I would hear from him shortly. On Tuesday the 6th i rang the leasing company, to inquire about the status of my credit approval. They told me that they had recieved nothing from the dealer. In the meantime, I had driven past another dealer which had a car in the right spec and colour on the forecourt. I got his card, and told him I would get in touch if things didn't start happening with the 1st dealer.
I sent him my documents and had my credit approval hours later the same day. I then placed an order with this dealer, getting the car next week. An hour later I recieve a second credit approval from the 1st dealer.
Today the 1st dealer calls me to ask what the status is. I tell him, that the leasing company had told me that they had recieved nothing from him, and as such I had taken my business elsewhere. He tells me that he sent the documents on Friday the 2nd and EasyFleet are lying.
He tells me that he is shocked by my behaviour and he will have his sales manager call me. 20 minutes later I get a call from the sales manager, which informs me that I'm legally bound to accept the offer they got me from the leasing company. As a legal student, I know this isn't the case, which I inform him. He starts of telling me that the documents were sent on Friday the 2nd and then by mistake, tells me that he is "looking at the email sent on the 6th". I then tell him, that I have now caught the sales rep. lying twice and now his manager as well, and as such I have made the deicision to take my business elsewhere.
He then tells me that I will recieve and will have to pay for two cars, as well as being billed for the sales rep.'s labour. I inform him that I don't want any more contact over the phone, if they have any further comments about the matter, they can state it in a written letter.
He assures me that I haven't heard the last word in this case and I will be hearing much more from them. He also tells me that the CEO of the dealer network was shocked to hear of this outrageos behavior.
I then call up the leasing company, which correctly informs me that I'm not legally bound by the offer recieved from the 1st dealer. She is very understanding and tells me that she will take contact to the sales manager and inform him that I am not legally bound and to take no further contact to me.
This doesn't satisfy me though, so I'm writing a mail to the CEO of the dealer network as well as the Fiat importer in Denmark, to at least, get a warning for the two employees, hopefully get them fired.
How the hell do these people keep in business? Did they really expect they could force me into the deal after lying to me several times?
Edited by DLovett on Friday 9th September 23:13
DLovett said:
This doesn't satisfy me though, so I'm writing a mail to the CEO of the dealer network as well as the Fiat importer in Denmark, to at least, get a warning for the two employees, hopefully get them fired.
So because the 2 sales guys told a couple of white lies to try and force your hand you want them to be fired, bit of an over-reaction.mercfunder said:
So because the 2 sales guys told a couple of white lies to try and force your hand you want them to be fired, bit of an over-reaction.
Chances are that they've told the lies because they've already lied to someone else about it. I wouldn't be surprised if they had already ordered the car before the finance came through. DLovett said:
mercfunder said:
So because the 2 sales guys told a couple of white lies to try and force your hand you want them to be fired, bit of an over-reaction.
Really?
DLovett said:
mercfunder said:
So because the 2 sales guys told a couple of white lies to try and force your hand you want them to be fired, bit of an over-reaction.
Really?What is they great harm done?
You took your business elsewhere, they didn't earn after spending time working on the deal for you, that will be painful enough.
king letter". Seems it applies here.DLovett said:
mercfunder said:
So because the 2 sales guys told a couple of white lies to try and force your hand you want them to be fired, bit of an over-reaction.
Really?But perhps, OP, you could have avoided this by telling the first dealer you were going to apply for the deal through another dealer.
Not saying you legally had to, but would have been courteous to do so, perhaps.
They sound like a right bunch, so you have made the right choice I am sure.
Not saying you legally had to, but would have been courteous to do so, perhaps.
They sound like a right bunch, so you have made the right choice I am sure.
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