LP560 Part back order 7 Weeks!

[lp560andy]

Hi Guys, wondered if anyone had any experience with Lambo Parts Back order/communication problems!? Lam main agent has had my car for 5 weeks now after break down and orginally told me 7 weeks back order for a driveshaft which they didnt have on the shelf! Then they only found out 10 days after the part was ordered saying "in stock" to then go "back order" after originally being told it was "on its way!

the service manager than contacted his "zone director" at the factory
and took him 2 weeks!! to get an answer from Italy if they could get one off the production line! They finally had it agreed and meant to have arrived monday!! It didnt! The service manager has apparently contacted them all week for an answer and apparently only got "an answer today (friday)" and told they had sent the part friday due monday and now going back to the courier!! to find out where it is!

This is an absolute farce and not what you expect when you buy a new car as is only a year old! DO you think I should ring the factory? Is the dealer bullstting me to prolongue the time? Or is it italian customer services? As there is no UK customer services? Not what you expect form Lamborghini!

Any help/comments appreciated Thanks

Edited by lp560andy on Friday 9th September 22:16

[johnnyreggae]

I can only comment not help : its always been a tradition that Italy goes on holiday for August and unfortunately that is exactly when you needed them not to be away

[ruttboy]

Sound's pretty normal for Lamborghini in August to be honest.
We always had a problem with parts delivery and it only got worse in the holiday period.
Very often, they would let us know that they only had 2 people covering the entire parts department at the factory during August.
Unless it was for a service, I would advise the customer to wait.

Hope it gets better for you.

Ruttboy.