International exchange rates/online purchases
Discussion
Hi guys, was wondering if anyone could clarify something for me.
I've just bought hotel accommodation in NY using my Santander debit card.
The cost of the room is $1036.77, which converts using any google currency converter as approx £655.
Santander have managed to convert the cost, using "their" rate, at £795... obviously I'm not happy, but can't see anything on their website about which rate they use - and I CBA to sit on a phone for 2 hours just to be palmed off by some stupid bint who most likely will not be the greatest at speaking English...
Has anyone had experience of this? Is it right? It seems VERY unfair...
TIA.
I've just bought hotel accommodation in NY using my Santander debit card.
The cost of the room is $1036.77, which converts using any google currency converter as approx £655.
Santander have managed to convert the cost, using "their" rate, at £795... obviously I'm not happy, but can't see anything on their website about which rate they use - and I CBA to sit on a phone for 2 hours just to be palmed off by some stupid bint who most likely will not be the greatest at speaking English...
Has anyone had experience of this? Is it right? It seems VERY unfair...
TIA.

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