Bank advice stupidities
Discussion
Today I rang LloydsTSB (obviously, horrendous music, tinnily played, with a wait of a minimum of five minutes) to ask what instant access account they had available. Finally, Chloe, poor girl, took my call. Now let me make it clear that my rant isn't against her, but against the bank. Anyway, she quoted me an interest rate and I asked if that was gross or nett. Silence; then she explained that interest was paid monthly. I repeated the question. She again answered that the interest was paid monthly, but that it was the equivalent of 2.42% annually. As an ex-IFA I lost patience, and it turned out that she had been so badly trained that she thought that gross was annual and nett was monthly. I explained to her what the question meant, and asked her to send me the forms by email to set the account up. I haven't had them yet, needless to say. I did get a ring back from one of the "service team" who said that the poor girl was flustered by my question. Is that a real world answer? Imagine if I was someone who knew nothing about finance and just said "oh yes". Frankly, I have another account with HSBC so I think I'll try them next time.
jagracer said:
As an ex IFA and probably intelligent man why ask a question you should already know the answer to.
Because I live in France and for ex-pats who bank in Jersey interest is sometimes paid nett of witholding tax and some times gross. so I'm not such a silly ex-IFA, am I?lowdrag said:
Because I live in France and for ex-pats who bank in Jersey interest is sometimes paid nett of witholding tax and some times gross. so I'm not such a silly ex-IFA, am I?
Seems not but just be thankful you got a Chloe and not a Charita answering your question, although you will with HSBC unless of course HSBC Jersey don't subject it's customers to Indian call centres.Bank with first direct is the answer to your problem.
They are brilliant, phones answered almost immediately, uk call centre, knowledgeable staff.
As another example of their customer service, my cash isa introductory rate finishes in a month, email from them earlier this week saying they are moving me to their higher new introductory rate until jan 13, didnt even have to ask.
They are brilliant, phones answered almost immediately, uk call centre, knowledgeable staff.
As another example of their customer service, my cash isa introductory rate finishes in a month, email from them earlier this week saying they are moving me to their higher new introductory rate until jan 13, didnt even have to ask.
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